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Sheraton Mall of the Emirates Hotel

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Traveller (1199)
Room & Suite (551)
Pool & Beach (108)
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Overview
  • Excellent63%
  • Very good29%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
“direct access”(94 reviews)
“great hotel”(138 reviews)
“ski dubai”(40 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,376)
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1,913 results
Traveller rating
1,148
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1,148
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All reviewsdirect accessgreat hotelski dubairooftop poolmetro stationexcellent locationthe burj al arabjunior suitethe club loungean upgradebusiness hotelbusiness tripduty managerlong flightspecial thanksemiratesfloor
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1 - 5 of 1,913 reviews
Reviewed yesterday via mobile

From the moment I arrived the service was very poor - particularly the reception staff. I asked for tourist advice - I got very little help and a generally rude reply. I know is a busy hotel but if staff are bored or fed up...More

Thank awayfromreviews
Hotel's Favourite
Reviewed 8 February 2018 via mobile

Take the lift from reception lobby to Level 2 and you will immediately end up in the mall. Totally indoor connection. Mall of Emirates is a large, relatively new mall, with the whole offering and an array of shops and eateries, from Hermes, Gucci outlets...More

1  Thank MFauzi
Response from SheratonMOE, General Manager at Sheraton Mall of the Emirates HotelResponded 11 February 2018

Dear MFauzi, I am so glad to hear that our direct access to Mall of the Emirates made such a postive impact on your experience with us and that our rooftop swimming pool facilities made your stay more memorable. We look forward to having the...More

Reviewed 5 days ago via mobile

My stay at the Sheraton Mall of the Emirates Hotel was perfect after walking out of a 5-star hotel in Dubai due to their poor standards. I was upgraded to a Executive Suite as a SPG Platinum benefit straight away at check-in. The suite was...More

Thank andrewtanjr
Response from SheratonMOE, General Manager at Sheraton Mall of the Emirates HotelResponded 4 days ago

Dear andrewtanjr, I am so pleased that your experiences with our facilities and staff throughout the remainder of your visit to Dubai could be made so positive after an unfortunate start. It is always a pleasure to host our SPG members and thank you very...More

Reviewed 6 days ago via mobile

This hotel is connected to the mall with direct access for guests. It is quite centrally located within Dubai for sightseeing etc. We ate breakfast in the restaurant one morning and it was ok. The second day we had breakfast in the mall where there...More

Thank Quady83
Response from SheratonMOE, General Manager at Sheraton Mall of the Emirates HotelResponded 4 days ago

Dear Quady83, Thank you for taking the time to share your feedback with us. I am so glad to hear that our location and direct access to Mall of the Emirates helped make your stay more enjoyable. We hope to have the opportunity to welcome...More

Reviewed 1 week ago

Fantastic hotel, staff brilliant central to a great mall and surrounding area.A perfect hotel for exploring the city. The service was second to none. This was a secondary location but was glad this was were we ended up.More

Thank Alan H
Response from SheratonMOE, General Manager at Sheraton Mall of the Emirates HotelResponded 4 days ago

Dear Alan H, I am so glad to hear that your stay with us turned out to be so enjoyabloe despite not being amongst originals plans. It is always a pleasure to read such wonderful reviews and we hope to have the opportunity to welcome...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Spa
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Pool
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$ 99 - US$ 272 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#49 Family Hotel in Dubai
#66 Spa Hotel in Dubai
#83 Luxury Hotel in Dubai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$ 99 - US$ 272 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#49 Family Hotel in Dubai
#66 Spa Hotel in Dubai
#83 Luxury Hotel in Dubai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (1199)
Room & Suite (551)
Pool & Beach (108)
Dining (100)
Amenities (15)
Business Centre & Event Rooms (6)
Family and Play Areas (4)
Questions & Answers
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Helen S
5 April 2018|
AnswerShow all 2 answers
Response from Ginakoumpis | Reviewed this property |
This question is for management of Sheraton otherwise it is not a legitimate question for a fellow traveller
1
Vote
Amjd H
3 March 2018|
AnswerShow all 6 answers
Response from LavinaUS | Reviewed this property |
I guess it depends on the size of the room; we had a king bed - and there was like a small couch along the window - which could possibly fit a person as long as they don't move too much in bed. I had one day taken an hour... More
1
Vote
Lauren A
22 January 2018|
AnswerShow all 5 answers
Response from Rahana R | Reviewed this property |
The hotel is located within the mall through a passage way, so if you are after shopping n just chilling then you need to travel far as the mall caters all kinds of food. There a rooftop pool which is lovely with an shaded... More
1
Vote
Room Tips
"Ask for lower floor since there are 54 floors and otherwise the lift tip can take a while."
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"suite is better"
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"High level rooms have the best views."
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"Corner suites has more and beautiful view"
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