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4.5
#343 of 838 hotels in Dubai
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
The stylish iconic Millennium Plaza Downtown Suites is in the heart of the city, 5-minute walk from the World Trade Centre, across the road from the Museum of The Future and Dubai Financial Centre, 15 minutes from Burj Khalifa the tallest building in the world, Dubai Mall, one hour away from Dubai Expo 2020 city, 10 minutes from Dubai International airport. The 568 rooms and suites designed to accommodate business and leisure travellers. The hotel offers upscale dining options of restaurants giving you the opportunity to travel around the world without ever leaving the hotel. These restaurants include Trader Vic's offers delicious cuisine and amazing cocktails, Harvesters British restaurant and pub and Al Fresco an authentic Italian restaurant. 10 meeting rooms range from spacious interconnected ballrooms, capable of hosting up to 1,400 guests, to smaller rooms that can be configured for intimate soirées and break-away sessions.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Millennium Plaza Downtown Suites seems to have left travelers with mixed impressions. While the location is frequently lauded for its convenience to attractions and cleanliness is often praised, guests have called out the hotel for not providing the value expected of a premium establishment, citing unexpected charges and lackluster services. Room experiences vary, with some appreciating recent renovations and cleanliness, yet others are bothered by odors and outdated decor.
Service quality is inconsistent, with commendations for friendly staff contrasting reports of sluggish responsiveness. The atmosphere also divides opinion, with some guests enjoying live music but others finding the vibe dated.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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We, two adults and two youngsters, stayed in this hotel for a little over a week, room 714. First we were in for a surprise. One of us has dust allergy and cannot sleep in a carpeted room, but it turned out that we were upgraded to a carpeted room regardless of the explicit request to not to have such a room. It also turned out that all the hotel rooms, even those with wooden floor, had a large rug under the bed, which might be an allergy issue, and we had asked if this rug could be removed before our arrival. On arrival, we were told that none of them can be removed as they are glued to the floor, but we were unsure why we could not be told that earlier when reserving the hotel, as we specifically had asked about it. Finally, it turned out that it was possible to survive with the rug, when we covered parts of it for allergy reasons, and thus managed to use a room with a wooden floor that we were finally received. Although the hotel was fully booked and it took some time to sort out this issue, the staff mostly tried their best to help us.
The hotel rooms were reasonably sized and well maintained. There was a good size cabinet for clothes and enough space in the bathroom as well. Room lights were good. The kitchen area was useful.
Although the room was rather close to the elevator, the sound insulation was very good, and we could not really hear people coming from the elevator. There was a party downstairs until about 3 am each night but we kind of got used to it, the noise was not too bad. The room temperature was good, neither too hot nor too cold. Particularly the corridors of the hotel were very scented, as is probably customary in Dubai, as there the people tend to use quite a lot of perfumes. The hotel room itself did not feel very scented. However, for people with scent allergies (quite common in e.g. Nordic countries) the hotel and the entire city could have been problematic for this reason.
The service was good and the receptionists were generally helpful. The location was nice rather close to the metro station (500 meters) and there were several restaurants close to the hotel as well as within the hotel itself. The breakfast in the hotel was good and diverse: multiple kinds of bread, yoghurts, many different types of pastry, juices, cheeses, ham, fruits, eggs, vegetables… The hotel swimming pool was mildly heated and rather peaceful, and the hotel gym was diverse and rather large.
If going to Dubai next time, maybe we could consider this hotel again. Generally good quality, although the initial problem did cause serious concern.
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Date of stay: January 2020
Location
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CPD_Apartments, General Manager at Millennium Plaza Downtown Suites
Responded 24 Jan 2020
Dear Terhi, Thank you for choosing Crowne Plaza® Dubai and for sharing a review. We deeply regret and apologize that your recent stay did not meet your expectations. We appreciate your feedback about the rooms' carpet; the same has been noted and will be communicated to the concerned stakeholders. We are always looking for way to update our product and service to match our guests' expectations, and your input is valuable and appreciated. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Khaled Zaki Area General Manager
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The Crowne Plaza Residences are in a terrific location - walking distance from the Metro, Grocery, Medical and Wine store. I stayed in a studio apartment, which was essentially a large room with a tiny space for a 2-plate electric hob, a kettle and sink constituting the "kitchenette". I requested for a Microwave, which they were kind enough to provide, and that made things more manageable. Housekeeper Manikantan left the room spotlessly clean.
The swimming pool is small, more for families/lounging and not suited for doing laps. However the gym, sauna and steam rooms are good and worth mentioning. Julie the masseuse gives a terrific Thai massage which was very relaxing.
Worth putting the place on your shortlist for Dubai.
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Date of stay: April 2021
Location
Cleanliness
Service
Trip type: Travelled on business
Room Tip:Request for a room facing Sheikh Zayed Road
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Khaled Zaki, General Manager at Millennium Plaza Downtown Suites
Responded 3 May 2021
Dear Heynomad Thank you for choosing to stay with us at Crowne Plaza Apartments. I happy to read that your stay was comfortable and your were happy with the facilities and the service. I look forward to welcoming you back in the near future. Best regards Khaled Zaki Area General Manager
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Very convenient choice for families. I have stayed their with my family and I have really enjoyed the stay. The hotel location and the apartment space is key for me and both were excellent. They have very good food options and restaurants. Next to the hotel you can find also many food options for the kids with a reasonable price.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CPD_Apartments, General Manager at Millennium Plaza Downtown Suites
Responded 13 Feb 2020
Dear Lucy, Thank you for choosing Crowne Plaza® Dubai and for sharing a review. We are delighted that you had a comfortable overall stay. Thank you for your recommendation and we hope to welcome you back again soon. Sincerely, Khaled Zaki Area General Manager
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I booked at this hotels for 3 nights recently, in the morning I tried to take selfie at the reception with my professional camera but the security interrupted me saying it is not allowed. I thought maybe the security is new so I waited at night but the same thing happened and I sensed some hostilities with the security so I checked out right away. The pool water was colored like the water when you wash rice? When I told the pool guard he said "we will put chlorine" and the guests are already swimming? The rooms are old as well as furniture but the location is very good. It's the reason why I chose this hotel but sadly I was not able to take many pictures as I planned. To those who are planning to reserve this hotel please be informed that taking pictures with professional camera are not allowed.
The location of this hotel is very good. Taxis are always available outside and the pool view is very good too.
Because this hotel is always on sale there are many guests everyday cause it is cheap.
I stayed in many IHG hotels in the middle east and southeast Asia, this hotel is the worst.
Fyi, this hotel is not 5 star as claimed. 4 star? 🤔.... Maybe.
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Dunphy, General Manager at Millennium Plaza Downtown Suites
Responded 15 Jul 2022
Thank you F506Mjessieb for taking the time to write your detailed review. Please accept my apology for the less than satisfactory experience you had during your last stay. With regards to photography in our public areas, our team are always careful in order not to violate other guests privacy. Crowne Plaza Dubai team are always ready to extend the best service our guests are looking for. We look forward to welcoming you back. Best regards
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The hotel has a great situation, near the metro, but and there is a big but the hotel is old. The seevice is not at all at the height. Room is clean but with the strict minimum. The room is big with 2 beds and a small kitchen area. The concept for a family with small kids. The kitchen has one big pot and a pan thats all. So nothing else, you can not washes your dishes. The set up was made for 2 adults. Everything is old and needs a refresh. The TV is partly working as well as the Wifi. You can not just warm up a bit of milk for your kids. The pool area is in a very bad shape. It is dirty no ashtray so that the guest leaves their cigarettes on the floor, after 3 days it is still the same rubbish at the same place, if you are lucky you get towels otherwise you wait 2 hours and they will tell you still not ready. The staff of the pool is the most unfriendly staff. There ia no greeting or any hospitality. We have claimed 3 times about the wifi connection and others but nothing has moved. So except beeing on a very good situation central, there is nothing else. This hotel needs a big renovation and cleaning, especially around the pool where all is very dirty.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Dunphy, General Manager at Millennium Plaza Downtown Suites
Responded 8 Sept 2022
Thank. you 717wissalt for your feedback. Your review was shared with the team to make sure all points are addressed. We always aim to offer our guests with the service they are expecting. Please accept my apology for the less than satisfactory experience you had during your stay. Best regards
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Very nice hotel in the city center. Maybe in terms of the characteristics of a 5* hotel it is a little short, but in terms of the level of service it is quite good. The rooms themselves are a little tired, but the beds and mattresses are very good. Another drawback for me in the room is the lack of general overhead lighting. On the plus side - the rooms are large, cleaning and replacement of towels/bed linen are done daily, our room (junior suite) had an iron and ironing board, a large living area, a safe (free of charge). In the bathroom (bathtub, not shower) cosmetics are of a fairly high level. Several bottles of water were provided every day. It is better to take a room with a view of Sheikh Zayed Road. Very varied breakfasts, including European, Arabic and Indian cuisine - everyone will find something to suit their taste. We took half board (you can easily change dinners for lunches) and I can say the following about dinners - in 10 days there were fish, meat, and seafood (including crabs and oysters). Always a large selection and very tasty. Desserts and fruits - at every meal. On the 3rd floor there is a swimming pool and a fitness center. Sun loungers and towels were always available. The pool is open from 8.00 to 19.00 Opposite the hotel is the Museum of the Future and the Emirates Towers. There are two metro stations and bus stops within walking distance (3-5 minutes), if you want to call a taxi, tell the doorman and he will stop it for you. If you rent a car, there is free parking at the hotel
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel location is very near to the Museum of Future, and the metro station is on a walkable distance. The hotel is excellent, very neat and clear, and the entire area was like, "Wow. Room I stayed big enough for 2 people with a king-size bed, soft pillows, bed mattresses, cushions, etc. Sofa, table, TV, cupboard, iron and its stand, dressing table, chair, storage area, locker, shoe polish, slipper in room. Small kitchen with utensils for tea and dinner, satchels of coffee with sugar packs, cups, milk, water, hot water cattle, electric stove, small fridge. Big enough bathroom with all toiletry items like shower gel, Shampoo, conditioner, body soap, sanitary kit, shower cap, sticking kit, towels for 2 person, blower, big mirror, tub, small towels.
Brakefast included was superb with 3 different regions food items, Asian, European, and American. I enjoyed having Brakefast in the hotel,
Dinner was good with a spacious area for dining.
Overall, it was an excellent stay in the hotel, staff was very kind and polite, room cleaning done every day with a change of toiletry and bath towels.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Salma Dhaou Ettis, Guest Services / Front Office at Millennium Plaza Downtown Suites
Responded 25 May 2024
Dear Valued Guest, Thank you for your wonderful feedback and for rating our hotel as excellent! We're thrilled to hear that you had a fantastic experience during your stay. Providing exceptional service and creating memorable experiences for our guests is our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back for another outstanding stay in the near future. With Warm Regards, Salma Ettis Front Office Manager
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Everytime when I come in the gym it makes me feel relax to do a workout and very organised all the areas. Also Jean so funny, very friendly, accommodating person. I would like to thanks for her help. Thanks a lot!
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Date of stay: June 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Khaled Zaki, General Manager at Millennium Plaza Downtown Suites
Responded 19 Jun 2021
Dear ahmadkJ8007NG Thank you for taking the time to write your review. I am happy to know that you enjoy working out at our Gym. The team and myself always look forward to welcoming you. Best regards
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This is my first time to enter to this hotel and the following review is detailed Location is very special on shailh zayid road and the appartment 2BHK was directly facing future museum Hotel provide vallet parking service which was very nice and average in speed Their room service was accepted Checkin was extreamly bad and previously i requested for early check in ans fortunatly i reached on same actual time of check in and they kept me waiting for more than 1 hour till recieved the room and they didnt upgraded me anyhting as kind of appology except with breakfast which wasnt followed later Rooms are equipped with almost everything Room was clean Furniture is old and need to be refurbished Rooms need lots of refurbishment such as bathroom water stop, floor tiles are making sound, AC balance between rooms were also not good, tvs are small Also i have booked in non smooking floor but you can smell smoke easily
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Date of stay: July 2024Trip type: Travelled with family
Room Tip:Price is ok
Location is ok
Check in and out very poor
Furniture average
Service average
Rooms...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Salma Dhaou Ettis, Guest Services / Front Office at Millennium Plaza Downtown Suites
Responded 28 Jul 2024
Dear Valued Guest, Thank you for your recent stay with us. We apologize for any inconveniences you experienced during your stay. Guest satisfaction is paramount to us, and we're disappointed to hear that we fell short of your expectations. Your feedback is invaluable, and we'll use it to address areas for improvement. Please know that we're committed to providing a better experience for all our guests. We hope you'll consider giving us another chance to exceed your expectations in the future. With Warm Regards, Salma Ettis Front Office Manager
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We checked in with friends very tired, supervisor of front office gave us a dirty room. It was not mistake coz housekeeping person was inspecting room once we check in the hotel room, trying to complain no answer and when we went down he was not even SORRY!!. He could have done something to make us happy but simply have us another room as nothing happened. It was not very nice. As branded hotel like this I was expecting atleast to feel welcomed but all I felt was disrespected.
I wish they don't do this for all the guest.
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Date of stay: January 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Other at Millennium Plaza Downtown Suites
Responded 20 Jan 2022
Hello 1pandey, Thank you for your stay and for taking the time to write us a review. I'm sorry to hear that we failed to meet your expectations on your stay due to the issues encountered with the tidiness of the first room received, and the underwhelming service provided by our staff. We want to ensure every detail of your stay is always top-notch and your feedback helps us identify areas that need additional attention. Trust that I have shared your comments with the hotel management so immediate action can be taken to ensure this won't happen again. I also sent you a private message to follow up and obtain more details. I hope that you will consider staying with us again and to serve you better when you travel back to the area! Many thanks, Jonathan A Case Manager IHGService
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There are more places to choose from in the Dubai area.
PRICE RANGE
₹11,023 - ₹21,791 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Crowne Plaza Dubai Apartments
LOCATION
United Arab EmiratesEmirate of DubaiDubaiTrade Centre / Trade Centre 1
NUMBER OF ROOMS
213
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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