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Address Dubai Mall

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1,890 Reviews from our TripAdvisor Community

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There are newer reviews for Address Dubai Mall
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Showing 1,668: English reviews
New York City, New York
Reviewed 22 September 2016

Beautiful foyer although odd that the florist is there every morning around 8am when guests are milling around. Great location and convenient but disappointing. I was given a room in the residence which was fine but the tv didn't work and no notification that the residences are dry. I asked to move to the hotel and was assured a call...

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Helpful?
Thank Alhigs
Mohamed S, Hotel Manager at Address Dubai Mall, responded to this review

Dear Alhigs, Thank you for sharing your comments on Tripadvisor. Please accept our sincere apologies for the experience you had on your recent visit, this is surely not our standard and I can assure you that this was an isolated incident. I would be happy to discuss with you at your convenience to ensure such situations would not re-occur for...

Dammam, Saudi Arabia
Reviewed 21 September 2016

The hotel is generally excellent in terms of location and services. And also very suitable for families and individuals to its presence in the Dubai Mall. The hotel has a restaurant and design and a unique and distinctive civilisation and they have a very great staff

Review collected in partnership with The Address Hotels and Resorts
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Helpful?
Thank Abdulaziz Ali A
Reviewed 20 September 2016 via mobile

Very good hotel location is amazing rooms are ok but bath rooms are old fashioned no shower cabins in the bath rooms and wifi is very slow. Room service is also very slow room sizes are ok but there are many other hotels in Dubai far batter the this in the same price.

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Helpful?
Thank Amir S
Mohamed S, Hotel Manager at Address Dubai Mall, responded to this review

Dear Amir S, Thank you for sharing your review on Tripadvisor. Please accept my sincerest apologies for the slow wifi connection and room service, please rest assured that I have shared this with my team to prevent future occurrence. If you wish, it will be my pleasure to discuss your experience in more detail, my email address is msmohamed@theaddress.com if...

Dubai, United Arab Emirates
Reviewed 20 September 2016 via mobile

Amazing team in Residence Dubai Mall Mostafa,Boghdad,Dahlia,Riyaz, Vernick, Saung are great team they are always there to assist you when you need help. I always have good mood whenever I'm in reception always smiling and with positive attitude. I feel like I'm at home with my family. Thank you all for always kind and very nice people. Samira Khamedova unit2707

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Thank samira2707
Reviewed 19 September 2016 via mobile

The hotel is very strategically located connected to Dubai Mall, this is especially valuable when visiting during a public holiday or weekend when entering or trying to park in Dubai mall is a nightmare. The service in the hotel is excellent however, it appears most of the price is due to the location rather then anything spectacular about the hotel...

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Helpful?
Thank Said A
Mohamed S, Hotel Manager at Address Dubai Mall, responded to this review

Dear Said A, Thank you for sharing your review on Tripadvisor. I am glad that you found our service excellent, your comments about the rates are well noted and we value your feedback. I would be more than happy to assist with your next reservation, my email address is msmohamed@theaddress.com for your reference. With best regards, Mohamed Samir El Sayed...

London, United Kingdom
Reviewed 17 September 2016 via mobile

The Address Dubai Mall is a regular stay for short business trips to Dubai. On almost all previous occasions the hotel experience is excellent. Not so on this occasion. For context this stay coincided with Eid and therefore the hotel was exceptionally busy. The check in staff were unusually slow... which after a long sleepless flight is not a great...

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Thank Elvey
Mohamed S, Hotel Manager at Address Dubai Mall, responded to this review

Dear Elvey, We sincerely appreciate you sharing this candid feedback and regret that in this instance we did not meet your expectations. Our sincere apologies for the service shortfalls, rest assured that I have shared this review with my team to take immediate corrective action to serve you better in future and for our continuous improvement, especially during holidays. If...

Jubail, Saudi Arabia
Reviewed 15 September 2016

We stayed at it for one week and it was a wonderful experience to the whole family, their services and curtsy was outstanding. the staff were fully trained from the bell man to the hotel manager. Welldone!

Review collected in partnership with The Address Hotels and Resorts
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Helpful?
Thank Mazen A
Mohamed S, Hotel Manager at Address Dubai Mall, responded to this review

Dear Mazen A, We appreciate your valued time to share such an impressive review of our hotel on Tripadvisor. We hope to welcome you back with us again very soon! With best regards, Mohamed Samir El Sayed Hotel Manager

riyadh, Saudi Arabia
Reviewed 14 September 2016

bad service ,hotel staff need more training on hospitality, rooms housekeeping service are bad 4 hr waiting for them, the hotel staff need a lot of improvement, the location is good so they don't care about the guest if he feels bad about the service .

Review collected in partnership with The Address Hotels and Resorts
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Helpful?
Thank Khalid Yazid A
Mohamed S, Hotel Manager at Address Dubai Mall, responded to this review

Dear Khalid Yazid A, Thank you for sharing your review on Tripadvisor! Please accept my sincerest apologies for the inconvenience that you experienced with our Associates. As a 5 star hotel, this shortfall in service is not acceptable and I will personally ensure that this does not happen again. If convenient for you, I would very much like to discuss...

Bahrain
Reviewed 14 September 2016

An excellent place to stay. The location is very good. The rooms are spacious and well appointed. The staff is friendly and helpful. It's attached to the mall. have stayed there a number of times and it's consistently good.

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Thank SidZee
Mohamed S, Hotel Manager at Address Dubai Mall, responded to this review

Dear SidZee, Thank you for sharing your wonderful review on Tripadvisor! I am proud to know that you enjoyed your stay with us and that our Associates made your stay more comfortable. I appreciate your loyalty to The Address Hotels and Resorts and look forward to the pleasure of welcoming you back! With best regards, Mohamed Samir El Sayed Hotel...

Riyadh
Reviewed 13 September 2016

The hotel is very nice, however there is a problem with the TV, its connected to the internet, when you use the TV remote control the signal will shutdown, I called them they said you should use the I Pad not the remote control, which is inconvenient , still the same problem the signal will go off every time you...

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Thank h_alnafisa

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Staying in Downtown Dubai

Neighbourhood Profile
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa, the world’s tallest building. It towers over the city and resides in the prestigious Downtown development. Once an old army base, Downtown is now the jewel in Dubai’s crown, a beautiful residential and leisure area housing not only the world’s tallest building, but the world’s largest fountains and mall. Wide marble sidewalks are perfect for strolling, with restaurants, art galleries and children’s play areas. Specially commissioned sculptures line the roads and Downtown is often used as a canvas for modern art displays and community events such as Classic Car Shows and National Day parades. In the cooler months, cross one of the many bridges to the Burj Khalifa park and enjoy a picnic alongside residents and visitors, or enjoy a lunch or dinner watch the dancing fountains. Because of its mixed use, Downtown is a fantastic place to mix with Dubai residents and locals and watch real life unfold in a cosmopolitan environment.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Cabana
Cabana
Cuisines: Bar, European, Spanish
Karat
Karat
Cuisines: Cafe, Arabic, European
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Address Dubai Mall is a statement in style. Elegant and chic, this glamorous hotel offers guests a unique blend of traditional Arab hospitality in the most contemporary and cosmopolitan environment.Located at the heart of trendy Downtown Burj Dubai, overlooking the world’s tallest tower, Burj Dubai, and attached to the Dubai Mall, one of the largest shopping and entertainment destinations in the world, Address Dubai Mall is always in vogue. ... more   less 

Additional Information about Address Dubai Mall

Address: Financial Center Road | Mohammed Bin Rashid Boulevard, 3a, Dubai 31166, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Price Range: ₹ 17,722 - ₹ 40,067 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Address Dubai Mall 5*
Number of rooms: 244
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Hotwire, Orbitz, Travelocity, Cheap Tickets, Cancelon, TripOnline SA and HotelQuickly so you can book your Address Dubai Mall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Address Dubai Mall Hotel Dubai
Hotel Style:
#30 Business Hotel in Dubai
#37 Romantic Hotel in Dubai
#70 Spa Hotel in Dubai
#75 Family Hotel in Dubai
#106 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Address Dubai Mall staff and other travellers.
18 questions
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Questions? Get answers from Address Dubai Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner Rooms are the best”
Hend_db, 23 Apr 2017 | Read review
“If you want to sit on your balcony ask them to put furniture on it before you arrive.”
56dorothy, 2 Apr 2017 | Read review
“higher floors have a great view”
Srini-Bahrain, 1 Apr 2017 | Read review
“Spacious family suite (3 adults) & very well equipped. 3rd bed was a proper bed”
Inayet2012, 26 Mar 2017 | Read review
“Higher floors are always have a great views.”
L3624LYronm, 21 Mar 2017 | Read review
5 of 5