Booked for 3 nights at West Zone Plaza. The property is old and you can see it in the maintenance and up keep of the place. The check in was good, staff and service is good. The rooms are big and the location is excellent. Only down side of this property is the maintenance and up keep. You get to see a low maintained property with rooms having peel out wall paper, molded bathroom tiles and air vents, 60 plus channels on TV and not one of them are any in English except of course of news channels. The only good side to the stay was it's location, and service of the staff otherwise this place is overpriced and under maintained.
Of all the places I've ever been in my whole life, this is the worst! Dirty shabby rooms, Cockroaches run everywhere in general, not only in the bathroom, but also in the kitchen, next to the microwave, in the room. Cleaning of the rooms does not come at all even if wait until 21:00, So anyway, in the end, you have to call, they say yes, and anyway, they don't send anyone, you do it three times, with an interval of several hours, then you end up getting angry and go down to their reception, you swear with them they say that they will decide everything, in fact nothing happens anyway, and so I had several days, just think, for three days they did not bring me water, taking into account the fact that I constantly called, they did not update any accessories either, The dishes were not washed, the beds were not straightened, Towels were not changed and in general they were not even reported, I had to swear every day and go down to the reception, because nothing was decided through the call, even when I waited more than 3 days, there was still such a case when I was brought up to white heat so that they sp they decorate my room number, I tell them 218, they point-blankly prove to me that 218 does not exist, what they have in the hotel ends at 212! got there, and floats, because there is no normal filtration and purification system, while they have a cleaning day, when the pool is completely closed for the whole day, they do not open it in time, And I want to say a lot more, but there is no room for restrictions on symbols…
We had a great time staying here. The staff is very helpful and cheerful. They made sure we had a good experience. We had some minor issues in the room, but those were sorted out immediately. The Filipina lady and the travel-desk in-charge were very helpful. Will definitely visit again.
The West Zone Hotel Apartments is the worst Apartment Hotel ever stayed in the middle east. Poor customer service and I checked out ahead of the checkout date. No Wifi Expensive Breakfast No proper cleaning services No Drinking water daily - Gives only on the check-in date (one litre). Cheap policy and administration. The receptionists are liers. I asked for a change of room for better Wifi. But they said its fully booked. Later my friend tried to book and they said there are rooms available. Very arrogant Front Office Staff - incompetent Filipina ladies who don't care the customers
I love the facilities but our friends booked how many times in this hotel but one thing I saw and notice, Filifina Ladies in the reception are so arrogant on dealing with people especially guests compared to other nationalities. I am so upset with their attitudes. I wish they could leave the hotel when we came but we have booking. I speak to Indian guy Maahesh, He's very nice to us since we had our 1st booking in the hotel. I hope you could notice the attitude of staff you hired in the reception, they should have a good customer service. Sorry to say but we shifted now in other hotel. We cant deal with them anymore. If they dont like their Job better leave that to hurt people.
These were apartments so were very spacious had washing machine Refrigerator Stove Microwave Toaster Kettle Utensils Iron with iron stand Clothes drying stand Balconies with some rooms with outdoor chairs A good place to live in for longer stays as will cut down the expences of eating everything out Bathrooms were old and not that clean Floor Got wet and dirty very fast Above all the exhaust didn't work
I love the service of the hotel, big rooms, nice view from the balcony, big kitchen, parking has no problem at all, rooms are clean. Mr. Mahesh s very helpful from reception team. I like the way he manage the booking. We rent the 3bedroom hall and its very convenient for us. That's why we planned to book this week. Thank you West zone plaza hotel apartment family. I surely suggest it to all my friends and we will come back time to time. 😊
The hotel is very old, the pictures on the page are very old, don´t trust them! The hotel is dirty, the carpet in the hallway wasn't cleaned since weeks, the breakfast is very poor, the curtains spotty, the armchair worn out, in the gym just some of appliances are working, the kitchen is incomplete stocked. The only one advantage of the hotel is: the metro station is only 15 minutes to walk.
I left very expensive headphones behind.Despite contacting them I never hear back. These headphones were brand-new. I expect more. The room was big but shabby, I did not expect more for the price, but I certainly expected honesty.
The staff were great. The room was good. The hotel's location is convenient. My best experience was with the gym and rooftop pool. The only thing missing was extra television channels and that the free wifi and highspeed wifi were slow.