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Novotel Suites Dubai Mall of the Emirates

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#140 of 544 Hotels in Dubai
Certificate of Excellence
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1 room 2 adults 0 children
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Novotel Suites Dubai Mall of the Emirates
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1,466 Reviews from our TripAdvisor Community

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Showing 1,073: English reviews
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Florence, Italy
Reviewed 3 days ago NEW

the hotel was amazing, we booked at the hotel next door and they overbooked and moved us to novotel, and my friends staying at the hotel next door(ibis mall of arabia) was very jealous when they checked out our room.

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Helpful?
Thank joelr253
HOTEL’S FAVOURITE REVIEW
Reviewed 13 January 2017

We were a family of 5 who stayed during Christmas. Emma at front desk was very helpful, check-in was smooth - she managed to get us rooms despite us arriving very early in the day. Staff at the hotel were always readily available to assist with any queries and were courteous the whole time, full of smiles. The location is...

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2Thank Esther L
About Hotel's Favourite Review
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for sharing such a wonderful and heartfelt review about your stay at Novotel Suites Dubai Mall of the Emirates Hotel. We would like to specially thank you for your very kind words toward the members of the team who work very hard to ensure every guest at the hotel has a wonderful stay providing a...

Reviewed 3 days ago NEWvia mobile

Even though the hotel is quite small but it's located in a very good location just 5 mins by walk to Dubai mall and close to Burj Al Arab beach area. BTW I was very impressive with friendly and helpful staff at the reception.

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Helpful?
Thank Penporn S
Grenoble
Reviewed 4 days ago NEW

Everything was perfect, from the very first second. The whole staff is always smiling, and very nice with clients. The room was amazing, perfectly clean and the sheets/mattress have a high quality. I really enjoyed my stay and would recommend it. The pool/gym are nice as well.

Review collected in partnership with this hotel
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Helpful?
Thank romanec612
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for choosing to stay with us and writing such a fantastic review about Novotel Suites Mall of the Emirates Dubai. Going above and beyond for each guest is certainly what my team and I strive for, we are glad that we were able to host you brilliantly during your stay, and appreciate your kind words...

Oslo, Norway
Reviewed 1 week ago

We stayed at the hotell for 7 nights. The staff was fantastic, they were very polite and did everything possible to give us the best stay. Only negative thing was that the table in our room was very dirty underneeth (red wine stains). I told this to the reception, but nothing was done about it, so I cleaned it myself.

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Helpful?
Thank Birol K
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for sharing your recent experience and having chosen to stay at Novotel Suites Mall of the Emirates Dubai. On behalf of the Hotel Team, I would like to apologize for the fact that your expectations were not met during your stay and apologize for any inconveniences this may have caused. The services we provide play...

Reviewed 1 week ago

1st time in Novotel in Dubai, it was very nice stay, rooms size is very good, internet in the hotel as very poor, breakfast buffet was nice, dinner was a little bit poor. overall, stay was good except the internet services.

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Helpful?
Thank Tamer S
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Many thanks for reviewing us and for choosing us as your host during your recent visit. It is with deep regret that we read about the difficulties you faced with internet connection and we are sorry that it did not meet your expectations.We continually work to improve this offer and apologies for any inconvenience caused. We value...

A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

We arrived at the hotel and were book for a family suit then they gave us a ordinary room after a few hours of complain they switch us to a bigger room with two bathroom and a toilet( really one toilet!!!) After staying for a day i complain about small insect that are all around the bathroom on both bathrooms...

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Thank A TripAdvisor Member
Reviewed 1 week ago via mobile

Location : its very close to the metro and the Mall of Emirates, and a 15 drive away from Marina and Atlantis. Food : We normally had breakfast and it was good. It was mostly American with 2 Indian dishes. Staff : The staff is helpful but might have to be more prompt. It would normally take 2-3 requests for...

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Helpful?
Thank Mudit T
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for choosing to stay with us at Novotel Suites Mall of the Emirates Dubai. We are glad to know that we touched on the many attributes that we trust make a guest's stay special i.e. location, helpful staff, cleanliness and tasty meals,nice gym and pool. We are all very pleased to know that you had...

Casoli, Italy
Reviewed 1 week ago

I booked into the adjoining Ibis Mall of the Emirates and when I arrived at around midnight they informed me that they had 'upgraded' me to a suite in the Novotel which is connected. I like the Ibis, I stay there regularly, one of the things I like about it is its honesty and the quality of its internet connection,...

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Helpful?
Thank David Alan G
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Suites Mall Of The Emirates. It is with deep regret that we read about the difficulties you faced with internet connection and we are sorry that it did not meet your expectations. We continually work to improve this offer and apologies...

Reviewed 2 weeks ago via mobile

Nice hotel, convenient area for heavy shopping in Mall of the Emirates and they have a shuttle to the beach. took 5 taxis, noone knew where the hotel was.....they all went to another Novotel, probably less recent and more visible.

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Helpful?
Thank Paologex
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you so much for your wonderful review and for choosing to stay with us Novotel Suites Mall of the Emirates Hotel It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your feedback concerning the drop off to a different hotel instead of our hotel,which we highly apologies. Thank...

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Near Novotel Suites Dubai Mall of the Emirates

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Suite Novotel presents a new kind of hotel living. All our suites are adjustable living areas designed to accommodate your individual lifestyle. Experience a hotel where you can have the freedom to keep your own schedule. Conveniently located on Sheikh Zayed Road, the hotels is within walking distance from the region’s most exciting shopping destination, Mall of the Emirates. The entertainments areas of Madinat Jumeirah, Wild Wadi, Jumeirah Beach Park and Dubai Marina are located nearby the hotel. The hotel features 204 air-conditioned rooms, with free Internet access in all public areas, an Italian restaurant, a 24 hour coffee shop and a bar. ... more   less 

Additional Information about Novotel Suites Dubai Mall of the Emirates

Address: 2A Street | Al Barsha 1, Dubai 283825, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: ₹ 6,953 - ₹ 17,048 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Novotel Suites Dubai Mall of the Emirates 3*
Number of rooms: 180
Reservation Options:
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Also Known As:
Suite Novotel Mall Of The Emirates Hotel Dubai
Hotel Style:
#108 Family Hotel in Dubai
#121 Romantic Hotel in Dubai
#141 Business Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Suites Dubai Mall of the Emirates staff and other travellers.
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Colorado Springs, Colorado
Nettetal, Deutschland
6 months ago
London, United Kingdom
over a year ago

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Questions? Get answers from Novotel Suites Dubai Mall of the Emirates staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try the Ibis next door.”
 of 5 bubbles DavidGilbey, 14 Feb 2017 | Read review
“all rooms are good”
 of 5 bubbles Tulika128, 8 Feb 2017 | Read review
“Choose family suite room very spacious.”
 of 5 bubbles jc58-11, 19 Jan 2017 | Read review
“Not specific tips but avoid Sheikh Zayed side.”
 of 5 bubbles cyrillem2016, 17 Jan 2017 | Read review
“Book Early you get good rates, family suite room is good value for money”
 of 5 bubbles SunilAravind, 5 Jan 2017 | Read review
5 of 5