We have visited Class Hotel Apartments, Dubai, many times. We always have long stay. We really love coming back as we are always greeted with huge warm welcome. The staff is outstanding and the neighbourhood is really convenient for a long-stay. The metro station is within easy reach. If someone is just a tourist the hotel arranges activities for them as well. The staff is keen on providing information on anything. I highly recommend Class Hotel if you wish to stay in nice apartments.
Stayed in many hotel apartments in Tecom, Class Hotel is the best by far, convenient location close the metro and shops. Top service, rooms are comfortable and well furnished, restaurant on ground floor has good food and quick service. Room service and cleanliness always to top standard (special thanks to Louella and Nagah).
I had a booking with agoda and i got e mails from class hotel stating i have a confirmation. But the reception did not help to sort my issue.me and my kids had to wait from 3pm to 6pm on 30th April 2022 . And a few other couples had the same issue with different booking sites. and we left because no one helped us to sort out booking issue. I will never recommend this property to anyone. Other properties i had booked through agoda had in the past sorted out things in case the booking was not reflecting in the system . Class hotel has no class. No support ...just a bad memory of me going to a lousy property. Maybe it was better i could not check in. If the first impressions are this bad.. hmm
The concierge was brilliant, very friendly and welcoming. Receptionist staff also polite and efficient. The hotel/aparts were great, very clean and a short walk to amenities (metro, supermarkets, bars/restaurants). The room itself a good size, although the bathroom could do with some modernising. The fridge didn't work when we arrived but was promptly fixed however did have a tendency to freeze things. The rooftop pool was fairly small and the gym basic (some floor mats would have been good) but both facilities fine. Would recommend for a short stay.
Comfortable,organised,clean, home like hotel, enjoyed my staying in a calm atmosphere. Just I faced issue with the worm disconnected water during shower please fix it and the experience in your hotel will be perfect
I stayed here with my boyfriend (who has been staying here for some weeks) and although the initial reception was good, I was disappointed by the way we were treated. Firstly, we had been ordering room service for days, including glasses of ice (which are free) and then they decided they were going to charge us for it. Secondly our room was not cleaned for days, when we requested can our room please be cleaned and we were out the whole day we came back and it had still not been cleaned. Additionally, the window was broken, we were without fresh towels for days, my partner’s laundry took days to come and the communication and attitude (towards my boyfriend specifically more than myself) from the front desk was all round poor - we had asked to speak to a manager and still 3 days later are awaiting a reply. I am a white female and my partner is a black male and I do feel there was some discriminatory practice going on here. As I feel I received more positive engagement than he did. I have actually decided cut my trip short because I would rather stay at my families house than in this hotel as I do not condone racism - whether I am misjudging the situation which I hope I am, but this is not a norma way to treat a guest who has been paying a lot of money to stay here. However I would like to point out that it was not all bad, some of the staff were really personable and nice, especially the cleaner that came to our room when we asked. the hotel is not bad it just has some poor management.…
My husband and I stayed for 5 weeks when we first arrived, before we found a house to rent. TheHotel Apartments are very clean and well maintained. All the staff are super friendly and extremely helpful. Nothing was too much trouble. Excellent!!!
Honestly great isn’t enough to describe this place !!! I been coming to this place since it open and now I am staying over 3 weeks with my family I feel home . I don’t know where I started from starting from the reception warm hospitalized helpful staff Great location. Clean high quality finishing amazing furniture .quiet and the apartments have all the appliances you need. There is a balcony with a nice view. Special regards To the IT Manager he has don’t incredible job he’s Genius and he did me a favor no one did it for us BEFOR just to make our stay more comfortable All regards to the reception stuff one by one Special thanks for the GM we staying in the same floor Thank you all and wish you the best always 1105 A.Ali Alkhealiwe
Stayed here for 10 nights. Loved everything. Even tho to had little issues at the beginning, the staff made everything work. Clean, nice, good pool area. Def recommend. Easy to reach from any point by taxi or metro. Thank you for my great stay
Class Hotel Apartments is a place that was abruptly booked for my 4 kids when we suddenly had to travel to Dubai in late January 2021. Prior to our trip, we discovered that one of my daughters tested positive for coronavirus, so she couldn't travel, therefore only three of them ended up staying at Class Hotel in a 2 bedroom apartment. It's located on Al Rabeea 2nd Street, Al Thanayah; a quiet, winding road in Barsha Heights. It's very close to the very popular Atana Hotel. Class Hotel Apartments was a very impressive institution. The rooms had cool, modern/contemporary interior and furniture; all quite simple and elegant. They had everything you needed in a hotel apartment, including a fully functioning kitchenette with microwave, washing machine, gas stove, cabinets, sink, fridge (with freezer), kettle, plus all the necessary kitchen 'accoutrements'. The rooms were sparkly clean and the beds were comfortable. One room had 2 single beds, and the other had a King or Queen size bed, (I'm not too sure). The room with the big bed had a T.V. Bathrooms had personalized cotton slippers, dental kits, combs, body lotion, shower gel, shampoo and conditioner. The living room was lovely and cozy with a super comfortable couch and pair of chairs. There were lots of channels on the T.V, plus Netflix! The dining table was a cute affair, located right next to the kitchenette. The service at Class Hotel Apartments is excellent. ANGIE (at the reception) was amazing; proving to be very helpful and professional for the entire duration of the girl's stay. GEORGE, (also at the reception) was always ready with a smile and friendly greeting whenever we saw him. There was a bellhop that always assisted in calling a cab for the girls and helping with their luggage and shopping bags. A guy from Nigeria who came to the room to assist and troubleshoot any problems they encountered, especially with using the stove was awesome. These guys were great and very efficient, and we'd like to say a big thank you to them for their incredible services, as well as to ANGIE and GEORGE. It's a shame none of us can remember their names. The room service menu had a good selection of meals, (breakfast, lunch and dinner). Prices were reasonable too. We mostly ate out, but the girls ordered Pizza Margarita, Mini Pancakes & Lasagna during their stay. The pizza and pancakes were very good, yet they complained about the lasagna; saying it tasted horrible and was as if the meat was rotten, so this should be noted by the kitchen. Food was promptly delivered and well presented. As I mentioned, the service at Class is really superb, and my daughters told me every problem was addressed, like the iron with a burn stain being promptly replaced. The only negative 'attributes' we would mention about Class Hotel Apartments is that there was a little mold starting to form in some corners of the bathroom- by both the edge of the bathtub, and at the bottom of the toilet bowl, (refer to pics posted). One leg/edge of the wooden cabinet the living room T.V was on had chipped off, (also see photo posted). These 'issues' can be rectified easily, that's why I thought it was worth mentioning. So in conclusion, Class Hotel Apartments comes highly recommended by me and my girls. Even though I didnt stay there, I spent a lot of time visiting with my children, or going over to pick them up, and I can say that this is a place that is definitely worth staying at. The surroundings are charming, food is nice, location is great and service is splendid. They had a very comfortable and pleasurable stay, and look forward to coming here again. 😁 We collectively give top marks to Class Hotel Apartments, Al Barsha Heights! 👍🏽 Thank you to everyone for making this stay a very memorable one for my daughters. Keep up the marvelous job guys!!! 👏🏽👏🏽👏🏽 …