Our stay was excellent and enjoying. specially Mr. Anjum Sb generous and coordination was excellent. Your all team is well profficinal. Pool site view also lovely and on enternce proper scanning done by security that is good for all of us . Keep it up. Regards Abdul Basit 03323148234
Especially I would like to thank to hotel director Mr. Imtiaz and Azeem for their kindness. In Karachi staying here is really convenient since it’s situated just 5 minutes driving distance and it’s a safe place to stay there which is a crucial point when you are making hotel selection.
i Stayed there for two nights. initially there was a problem in the room but they changed my room instantly without any delay. But the most important part i would like to highlight is the HONESTY. I forgot to pick my AIRPODS worth 40K Pkr in the room and when i boarded at the airport i came to know that i dont have them with me. I called the hotel and they transfered me to the concerned department. They checked my airpods in the room and instantly said YES WE HAVE IT and above all they dispatched them to my address in multan without even asking me any cost of TCS. I would like to appreciate Mr.Jameel Tanoli for his HONESTY and Extra Ordinary Services.
Ramada is the location where you can find all facilities for your trip, doesn't matter if you are tourist or with business. It's a very safety place, with very hospitable people start from entrance until restaurant, terrace, Opera Cafe, top management. A large variety a food, clean rooms, all the time friendly personal around you makes from this place like a second home if you are long staying guest. Many events organised in this hotel makes a very nice and interesting society where you can meet people all over the world and make friends.
Their new rooms are good as compared to the old ones. Food quality is really good, especially in buffet lunch and dinner. The ambiance is fine. The poolside and fountain area is good for photography. their banquet is also just fine.
We booked to stay here one night after our flight was cancelled. It did not come cheap so were expecting something special. Oh dear how wrong we were. Cheick was an utter nightmare with each of the three desks taking so long to check in those before us. When we got to the room it was dark and dingy. The Tv was not working and it took four hours, several phone calls and finally a trip to receptions to get someone round to fix it. Oh and someone's clothes were left in the ward robe. This hotel used by airlines to house their crews so a ready made supply of corporate bookings. Maybe that is why no one cares about customer service. I would not pay and stay here knowing how bad it is. Breakfast at least was good once you could find someone to refill the empty pots. Enough said.
Stayed for a night before my flight abroad and was somewhat bitterly disappointed - more so because these things can easily be fixed - after staying at other Ramada properties elsewhere. Positives: 1. Location - minutes from the airport and the main travel route - Shahra-e-faisal 2. Great buffet/food in restaurant - Le T 3. Pool 4.5. Porters are good 5. Feel of a good resort, reasonably good space (but unfortunately seem to be let down by management and lack of imagination and customer focussed business sense) Negatives: 1. Terrible housekeeping - double room with 2 pax booking had single utilities and toiletries, when complained, despite okays, no response for hours 2. No fridge or minibar in room 3 - No flat screen tvs on the wall 4. Sink tap angle is so bad that it leaks on to the floor or your shirt 5. No mosquito or insect spray, given the greenry around, had to ask for one but no response. 6. Health and Spa service is sooo bad, terrible attitude, no professional approach or understanding of basic professional massage, just smugness and cheap approach to get more money out of customers don't want to add more for now but I hope powers that be will get my point.... 7. Reception is generally seems full of factionalism where one part of management or staff contradict or undermined other - usually chatting among themselves or counting cash instead of attending to customers. No professionalism, no smile, courtesy or niceness - might be different to Westerners but not so to brown skin or local folks - inferiority complex or just total unprofessionalism, not sure? Front office need a better lay out, more seating area and welcoming and professional front office management. I hope the GM and the franchise owners are reading this... 8. Bad exchange rates in house - so much difference in a bad way to outside. 9. Jacuzzi and pool need to be cleaned every two hours - had hair and rubbish in it, the guy responsible was too busy looking for tips and serving foreigners that he forgot locals and basic cleaning. 10. Cockroaches in shower, toilet and changing areas around the swimming pool, needs regular cleaning and discreet and punctual staff at all time. Also, need outside open showers in shade area for a quick wash after swim. Need to encourage family friendly atmosphere, more cleanliness and polite and on the ball management/staff for repeat or more custom. 11. Near the pool - tea, karak chai and drinks are of terrible quality and extortionately priced for what they offer. Seating needs to be slightly moved away and more loungers put in - instead of staff staring at you all the time.…
A great hotel that reminds of the old glory days. Incompetent management. Great service staff. Great property with dirty windows and obstructed views.TV remotes not working and no clocks in rooms. Rates similar to what you pay in the US, but in a country with 1/10th per capita.
location is good , shuttle available to airport and from airport,chinese restaurant, buffet traditional food, barbecue restaurant available. nice walking area inside hotel no need to go out. As traffic is a lot in Karachi , you may save time in traffic because of location
Mr. Anjum specially, very generous. Mr Abbas and Mr Suhail. A good professional team. Our stay was excellent and enjoyable. I would highly recommend everyone to visit Karachi and stay at Ramada hotel 🏨. Its lovely out there. Nice swimming 🏊♂️ pool and outdoor catering