The room makeup service was excellent . However, the check in and check out experience was horrible . The whole team of check in crew is incompetent and are unable to perform under pressure , hence rushing customers . I personally had a bad experience due to mid communication from the staff . I was communicated that I paid up everything up front instead I was told the the breakfast bill was not included in the bill and I had to pay 50,000 rupees extra . The manager could have resolved in this in this in a better giving us different options hence he just asked us to pay and told us that you are staying at a big hotel you should have this kind of money .Lack of professionalism , knowledge about details is best how I can describe the check in and check out experience .
Everytime i visit Movenpick hotel , Miss Rija Amjad (GRE) is my go to person!. She guides everything so well , also she and her team makes sure that the visitors are fully satisfied.Keep up the good work.
During my 14 Days stay during Ramadan I was very impressed by this Hotel, Staff and the Food. Staff was so nice and treat you like you are some VVIP, from Front guard to Bell boy to front desk, waiters in the restaurant and Coffee shop called Fanoos and the cleaning Crew. Every time they see you they greet you, they open elevator for you and always ask if they can of any help.. Food was great and the Sehri, breakfast was Complementary and awesome . Very nice Restaurant on site, Rooms were cold and lot of water in the shower in this Hot weather. Rooms were big and nicely decorated, have a locker and Bathroom were newly remodel with lots of amenities. Place was very safe as far Security goes, all cars were checked even before they enter. One Person who really stood out even though every one was A+ was the Bell boy named " Arjun " . One night I ask him how I can get the famous PIDC special sweet Pan, He send one of the guy to get me the Pan which is across the street. I got like 10 of those and my family really appreciated it. I called this going out of his comfort to satisfy a Customer. Movenpick you really need to keep him he is a GEM and deserve a Big Bonus and a Raise... Definitely recommend this hotel for travelers from within Pakistan and overseas.…
I stayed at movenpick hotel for 3 days and it was business trip. The services rendered by Miss Rija Amjad and her team were exceptional. The cleanliness, ambiance, food and everything was beyond my expectations. Will definitely choose this hotel in my future visits
The service here at movenpick has just been fantastic, whatever we needed brought to us right away. GRE Ms. Rija Amjad was amazing, she has been most helpful. the entire experience was really great. Thank you for the most pleasent experience
I had a great experience at movenpick hotel, Karachi. The awesome services given by Miss Rija Amjad (GRE) and her team made my visit more memorable and relaxing.Thank you so much for the amazing hospitality.
Movenpick service and attention to detail was faultless. They take great care in supporting there patrons and ensuring everyone’s stay is the best it can be. The cleanliness of the rooms, turn down service ensured the rooms where kept pristine. I would have no reservations in recommending RBI’s hotel for your Karachi stay.
Hotel was good but service was terrible and staff is so rude and theif such was a bad experience its saying 5 star hotel but I’m giving them 0 star staff have no manners how to talk with costomer’s ..
There is nothing wrong with the food itself. It really tastes incredibly good. The selection is enormous and there is enough for someone who doesn't like sushi. The drinks are also very good and there is a large selection here too
Facilities generally good although room furniture is aged and maintenance not up to par. Bathroom drains are blocked, and shower quite small - your pet dog will shower well inside. Worst is service. Breakfast manager and his team blatantly ignore requests. No fresh fruit on the breakfast today - no consistency. Also no manner of treating guests - they'll agree, but simply ignore reasonable requests. Simply not willing There are better options in Karachi. Pearl Continental, Avari at better rates. Sometimes old is NOT gold
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