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Helnan Palestine Hotel

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369 Reviews from our TripAdvisor Community

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There are newer reviews for Helnan Palestine Hotel
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Showing 307: English reviews
Reviewed 4 September 2015 via mobile

it was just one night but we really enjoy it with fantastic view and nice and clean room with partial sea view . the bathroom is a little small but its a great place overall. a very nice beach restaurant and a nice pool.

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Helpful?
1Thank Mohamed A
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Mohamed, Have a lovely day. Let me seize the opportunity to thank you for choosing Helnan Palestine Hotel for your accommodation in Alexandria. We really appreciate the time you spent to post your positive review. I'm glad that you spent a nice, peaceful, & memorable vacation. Assuring that our concern is your satisfaction. & hope to see you...

Cairo, Egypt
Reviewed 24 August 2015

My family and I checked in on August 19th. Check in time was 15:00. We arrived at 14;45, the Hotel seemed busy.The front desk told me that only one room is ready, and the other will be ready ASAP.. She apologized and offer discount and late check out at no cost. This is a professional behavior, and a treatment that...

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Helpful?
Thank Ahmed E
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Ahmed, Have a nice day. I would like to thank you for choosing Helnan Palestine Hotel for your accommodation in Alexandria. & I would like to thank you for the time you spent to post your positive comment. I'm glad that you spent a nice vacation. Assuring that our concern is your satisfaction. & hope to see you...

Riyadh, Saudi Arabia
Reviewed 18 August 2015

the location, the staff, the garden which the hotel is placed in. even there is a sea food restaurant close to it which serve the best fish and sea food. i recommend to visit Alexandria ( great city) and stay in Palestine Hotel.

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1Thank Adrian K
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Adrian, Have a nice day. Thank you for choosing Helnan Palestine Hotel for your accommodation in Alexandria. & I would like to thank you for the time you spent to post your positive comment. I'm glad that you spent a nice vacation. Assuring that our concern is your satisfaction. & hope to see you again & again.

Cairo, Egypt
Reviewed 16 August 2015

the room was cool for two persons and a baby the view is very nice ask for a higher .floor and to look on the palace .beach is nice there is a a swimming pool for kids 120cm deep . the staff was cool and there was a free WiFi in the room

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2Thank AysNoo
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Valuable Guest, I would like to thank you for choosing Helnan Palestine Hotel, & thank your for your time you spent to express your comment. It's really an honor to host you In Helnan Palestine Hotel. & on behalf of the Hotel Management, I would like to express our happiness that you had a good time in our Hotel....

Cairo, Egypt
Reviewed 15 August 2015 via mobile

It was a very bad experience in 5 stars hotel, very expensive and bad service , food is very bad , not allowed to bring food from outside, I do not know why!!!!!! Hospitality is very poor, no services on the beach , rooms very old , bathroom is bad , the only advantage is the location of the hotel...

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Helpful?
1Thank Ahmed R
Hoda-Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Ahmed, Have a nice day. I would like to thank you for your time spent to express your opinion. I believe that we owe you an apology for the bad experience you had during your stay. Assuring that an investigation will take a place in order to avoid such an experience from happening again in the future. I...

Cairo, Al Qahirah, Egypt
Reviewed 15 August 2015 via mobile

The hotel is nice and clean rooms are ok beach is fine , pool is a bit small , food are poor for a5* hotel , it is average hotel but doesn't deserve the 5 star rating , the only good thing is the view from the rooms with all rooms see the sea and garden..

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Helpful?
1Thank Amin M
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Amin, have a lovely day. I would like to take the opportunity to thank you for choosing Helnan Palestine Hotel for your accommodation in Alexandria. Also, thank you for your positive comment. The management team has been informed about the negative issues and an investigation will be adhered in order to make sure that a situation of this...

Sydney, Australia
Reviewed 15 August 2015

This motel is in the best location, on private beach with great facilities. Rooms quite when weddings are finished, service good. Not sure of price as booking by Trafagar. Rooms king size beds or twin, bathroom dated but very good condition. Some staff have no english skills but this is egypt. Mini bar has very good selection.

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Helpful?
1Thank Shane B
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Shane, Have a nice day. I would like to thank you for choosing Helnan Palestine Hotel for your accommodation in Alexandria. & I would like to thank you for the time you spent to post your positive comment. I'm glad that you spent a nice vacation. Your observation about the English language is considered, & the Hotel Management...

Reviewed 11 August 2015 via mobile

The upper floor view is fantastic I loved every thing the food and the room facilities was excellent but their service needs to be improved we made our reservation online and we had the voucher paid and confirmed reservation there is nothing said about non Egyptian rate and they asked for much more money in don't think they had the...

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2Thank Nesma H
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Ms. Nesma, Have a nice day. I would like to thank you for choosing Helnan Palestine Hotel for your accommodation in Alexandria. & really appreciate the time you spent to post your review. I'm glad that you spent a nice vacation, & thank you for your positive comments. Concerning the difference between rate for Egyptians & rate for Foreigners;...

Province of Turin, Italy
Reviewed 5 August 2015

during my visit in Alexandria .. I slept one night at this luxury hotel with magnificent Giardini , pool private beach , great breakfast . breathtaking sea views , suite from the Arabian Nights , two en suite bathrooms . hotel with high level personnel departing fluent English .

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Thank CHANTALRE
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Wonderful Chantalre: Have a nice day. Thank you for choosing Helnan Palestine Hotel for your accommodation in Alexandria. & I would like to thank you for the time you spent to post your positive comment. I'm glad that you spent a nice vacation. Assuring that our concern is your satisfaction. & hope to see you again & again. Hoda...

Sharm El Sheikh, Egypt
Reviewed 1 August 2015

Location: Montaza Garden, where king Farouk lived. Facilities are perfectly organized and extremely clean. Staff are more than welcoming. Suitable for wedding parties (we were observing the one luxury event!!!) Price per night is 950$. Hotel is fully occupied! When we sat on the terrace at the pub looking at the bay and pool downstairs, calmness and appeasement were in...

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Helpful?
Thank Ruslana0212
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Ms. Ruslana, Have a lovely day. I would like to thank you for choosing Helnan Palestine Hotel for your accommodation in Alexandria. We really appreciate the time you spent to post your positive comment. I'm glad that you spent a nice, peaceful, & memorable vacation. Assuring that our concern is your satisfaction. & hope to see you again &...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
The Hotel is The civic & social center of Alexandria, known for its commitment to excellence in service & hospitality,The hotel is a five star deluxe hotel, situated in a unique location and embracing the Mediterranean and providing harmonious scenery. The vast magnificent gifts of nature, 350 acres of gardens and golden sandy beaches surround its bay. The hotel faces one of the most famous historical landmarks in Alexandria, "Royal Palace" which was once the site where the late Egyptian royal family vacationed. ... more   less 

Additional Information about Helnan Palestine Hotel

Address: Montazah Garden Palace, Alexandria 21599, Egypt
Region: Egypt > Alexandria Governorate > Alexandria
Price Range: ₹ 6,155 - ₹ 24,879 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Helnan Palestine Hotel 5*
Number of rooms: 218
Reservation Options:
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Also Known As:
Helnan Palestine Alexandria
Helnan Palestine Hotel Alexandria
Hotel Style:
#3 On the Beach Hotel in Alexandria
#4 Spa Hotel in Alexandria
#7 Business Hotel in Alexandria
#8 Luxury Hotel in Alexandria
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Questions & Answers

Here's what travellers have asked, with answers from Helnan Palestine Hotel staff and other travellers.
9 questions
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Questions? Get answers from Helnan Palestine Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room with sea view”
Firenze333, 4 Mar 2017 | Read review
“Upper floor, sea view room”
352deeb, 12 Jan 2017 | Read review
“Side view in summer (cooler and quieter), swimming area view starting from October.”
monaamohsen, 31 Oct 2016 | Read review
“Room overlooking the king's palace is more tranquil and serene than the pool side view.”
HananO_12, 22 Oct 2016 | Read review
“Sea Side, Bridge View”
822sherifd, 17 Oct 2016 | Read review
5 of 5