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Sheraton Montazah Hotel

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Sheraton Montazah Hotel
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524 Reviews from our TripAdvisor Community

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Showing 428: English reviews
Cairo, Egypt
Reviewed 27 February 2014

This hotel is only about the view. It's really awesome, not all the rooms though, Higher floors are recommended. Too expensive. Had to pay for parking. Dirty smelly room and toilet. Beach is not functional, pool is not heated or operating. Discotheque was by reservation, bar was for minimum charge. Definitely not up to Sheraton name.

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Helpful?
Thank Mina M
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Mr. Mina, Thank You Very Much for choosing the Sheraton Montazah Hotel for your stay in Alexandria. I would like to seize the opportunity to apologize that our guestroom and facilities were not up to your expectations. On the other hand, please note that the hotel's owning company is planning for a full renovation to be held by the...

brisbane
Reviewed 24 February 2014

Stayed one night in a club room and was generally pleased. Staff were all very polite and friendly. City view Room on 3rd floor was handy for the club lounge although this area was rather average but handy for snacks etc. free wi-fi at this lounge also. Room on the small side but clean and adequate. Didn't like the low...

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Helpful?
Thank WhamBrisbane
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Guest, Thank you very much for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria and also for having taken the time to share your feedback on trip advisor. Looking forward to welcoming you always at Your Sheraton Montazah Hotel. Best Regards, Atef Wilson General Manager

Egypt
Reviewed 17 February 2014

Pros: Excellent views of the sea and Motazah gardens Rate was quite cheap in comparison to other similar hotels Room was cozy and nice Clean Cons: Facilities seem very outdated and in need of renovations, but room was OK Small rooms Rooms are not soundproofed Did not try the food Overall its good

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Helpful?
Thank amrotefa
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Mr. Amr, Thank you very much for recently staying with us whilst visiting Alexandria and also for having taken the time to share your feedback with us. It is our pleasure to learn that you enjoyed your stay. Customer care is amongst our highest priorities and it is always gratifying to receive our valuable guests comments. Once again thank...

Cairo, Egypt
Reviewed 5 February 2014

A very nice hotel, clean in a magical spot but needs renovation "ROOMS, TOILETS & LOBBY) very friendly staff, helpful & cheerful nice location away from the city buzz yet few minutes from all main attractions via taxis or the famous alex. tram

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Helpful?
Thank zanaty183
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Guest, Thank You Very Much for your nice comments noted during your stay with us. Kindly note that the hotel's owning company is planning for full renovation to take place by the end of 2014. Once again thank you. Looking forward to welcoming you always at the Sheraton Montazah Hotel. Best Regards, General Manager

Perth, Australia
Reviewed 31 January 2014

We stay in this beachfront hotel in November 2012 and had a cosy time enjoying the sea view. The beach is across the road but we could not have a swim as the sea was rough then. Breakfast is very good, Egyptian food.

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1Thank Chong-wah
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Guest, Thank you very much for recently staying with us whilst visiting Alexandria and also for having taken the time to share your wonderful feedback via trip advisor. Customer care is amongst our highest priorities and it is always gratifying to receive our valuable guests comments. Once again thank you. Looking forward to welcoming you always at the Sheraton...

Reviewed 26 January 2014

Clean Very Old Nice View Small Rooms Very Small Balcony Not the best valuse for money Noisy No Free Parking Room service & Parking staff are waiting for tips everytime you call them No Proper Maintinance, The WC door was not closing

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1Thank Sshafie
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Guest, Thank You for choosing the Sheraton Montazah Hotel for your stay in Alexandria and for having taken the time to share your feedback via trip advisor. Your nice and valuable comments noted are greatly appreciated, assuring you that a considerable attention has been given with regards to the negative ones. On the other hand, kindly note that the...

Cairo
Reviewed 14 January 2014

This is the second time i stayed in this hotel, it still met my expectations; the room is really clean and cozy, the view of montazah gardens and sea is spectacular, location is good and of course great money value. But as last time, its worth saying that the hotel needs overall renovation as the lobby doesn't give the impression...

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Helpful?
1Thank larefaat
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Guest, We are very pleased to learn how much you enjoyed your stay with us and how impressed you are with our guestrooms and hotel's view. Your kind comments are greatly appreciated, knowing that Customer care is amongst our highest priorities and it is always gratifying to receive such praise. On the other hand, kindly note that the hotel's...

Cairo, Egypt
Reviewed 30 December 2013

I stayed at the Sheraton Montazah for one night in December 2013. The location of the hotel is very nice, right in front of the sea and the Montazah gardens which is one of the main attractions in Alexandria. The room had a side sea view and was clean upon check in and we got a la carte Egyptian breakfast...

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Helpful?
Thank Maha1983
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Guest, Thank you for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria, it was really a pleasure. On the other hand, I'd like to express my sincere appreciation for your nice comments noted with regards to your stay with us, assuring you that every single comment noted has been taken into consideration. Once again "Thank You"...

Washington DC, District of Columbia
Reviewed 29 December 2013

We stayed at the Sheraton Montazah for a weekend at the end of November 2013. The location of the hotel is great, right on the corniche and right across Montazah Gardens which definitely are a must if you visit Alexandria. We had booked a sea view room, but on arrival, we were upgraded to a room that offered an amazing...

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Thank Traveler317_12
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Guest, I'd like to seize this opportunity to express my sincere appreciation for your wonderful comments noted with regards to your recent stay with us. Every single comment noted has been conveyed to our Management team as well. Once again "Thank You". Looking forward to welcoming you always at Your Sheraton Montazah Hotel. Best Regards, General Manager

Oslo, Norway
Reviewed 26 December 2013

Don't stay at this hotel, here are a few among many reasons as to why. Before Things such as service, quality comes into play , you have to consider the customer's respect..which this hotel has zero concept and understanding of. I went on my first trip to Alexandria and I made a few friends both male and females. And anytime...

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Helpful?
Thank HonestReviewer568
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review

Dear Sir, Thank you for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria and for having the time to post your feedback on Trip Advisor. Please accept my sincere apologies for the unintentional inconvenience encountered during your stay with us, it was only a sort of mis-understanding, as it is only for our dear guests safety &...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Beachfront
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Montazah,overlooking King's Farouk Palace and gardens on one side and the bright blue waters of the Mediterranean Sea on the other.From the moment you arrive, you will receive the warmest welcome from attentive and responsive staff whose mission is to make your stay a relaxing and unforgettable one. ... more   less 

Additional Information about Sheraton Montazah Hotel

Address: El Corniche Road, Alexandria 21599, Egypt
Region: Egypt > Alexandria Governorate > Alexandria
Price Range: ₹ 5,367 - ₹ 13,483 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Montazah Hotel 5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Sheraton Hotel Alexandria
Sheraton Alexandria
Alexandria Sheraton
Hotel Style:
#12 Luxury Hotel in Alexandria
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Montazah Hotel staff and other travellers.
7 questions
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Questions? Get answers from Sheraton Montazah Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high floor elevator front rooms”
 of 5 bubbles rfayez, 4 Feb 2017 | Read review
“Your are at the mercy of these VERY COLD customer service people. Good luck.”
 of 5 bubbles johnsonshan, 1 Nov 2016 | Read review
“Request a sea view room on a higher floor.”
  • View from our 12th floor room
 of 5 bubbles rehamshadi, 12 Oct 2016 | Read review
“Try to get one in the front with sea vieuw”
 of 5 bubbles FredS613, 3 Oct 2016 | Read review
“Get a sea view room in a high floor 7 > 14”
 of 5 bubbles 591ahmedr, 1 Oct 2016 | Read review
5 of 5