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Sheraton Montazah Hotel

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Sheraton Montazah Hotel
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512 Reviews from our TripAdvisor Community

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Showing 419: English reviews
Reviewed 3 days ago NEWvia mobile

For 17 years we ,my husband and I, come twice a year. We really enjoy the warmth of reception and the cordial hospitality. Thank you very much Sheraton Montazah staff. Take the sea view room and you'll enjoy a spectacular panorama of the sea and the palace

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Helpful?
Thank Hoda S
Reviewed 3 days ago NEWvia mobile

Love the place and the service. Very nice location . Always take the sea view rooms. Rooms are a little small. If you have older kids take the connected rooms. Try to visit Hosny Restaurant it's an 8 minutes walk from the hotel.

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Thank Ima O
Reviewed 10 December 2016 via mobile

I stay in Sheraton around 10 times every year for business meetings. The staff are lovely and very helpful. Breakfast is fine but can be better. I love the rooms after they got renovated and the Caesar bar is perfect for a drink after a long day at work. The beach is perfect at summer and the beach cafe is...

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Helpful?
Thank Ramy B
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Thank you for the positive review of our hotel. We are very happy to know you enjoyed your time at the Sheraton Montazah Hotel and we hope to see you again very soon for your next stay in Alexandria. Sincerely, Islam Mahrous Hotel Manager

Riyadh, Saudi Arabia
Reviewed 26 November 2016 via mobile

The hotel is nice and clean and breakfast is good, but the hotel need urgent renovations, but what really ruined my stay is the security guy (by interior ministry) on the hotel gate who supposed to control and check the baggage in the night shift (a thin and tall guy, he really treats me very bad thinking himself a colonel,...

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Helpful?
Thank AlaaMustafa86
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Many thanks for recently staying with us whilst visiting Alexandria and also for having taken the time to share your nice comments and constructive feedback on trip advisor. I do assure you that every single comment noted has been considered with a very close supervision on the concerned area. On the other hand, please accept our apologies...

Reviewed 26 November 2016 via mobile

Everything was bad if we want to consider this facility as five stars hotel, the room size is very small with bad smell and very old furniture In the beginning I was choked because I thought it is the wrong hotel due to the very bad and old furniture starting from the reception The receptionist treat you as some one...

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Helpful?
Thank Gillgamishm
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Many thanks for recently staying with us whilst visiting Alexandria and also for having taken the time to share your very constructive feedback on trip advisor. I do assure you that every single comment noted has been taken into consideration, with a very close supervision on the concerned areas mentioned. On the other hand, please accept our...

Saudi Arabia
Reviewed 17 November 2016 via mobile

It was really a bad expirance for me , the staff is so rude , the furniture is old and so used , the breakfast is soo poor , you cant take any food inside the hotel , it is not a sheraton quality at all never think to stay there again

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Thank besoo0
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Thank you very much for choosing the Sheraton Montazah Hotel for your stay whilst visiting Alexandria, and also for having taken the time to share your feedback on trip advisor. We do regret that your stay with us was not up to your expectations. Once again thank you for your time and for your understanding . Looking...

Reviewed 8 November 2016 via mobile

What a beautiful day I have spent in such amazing hotel Amazing team work there and the pool is fantastic Really I 2ant to thank every person in this place and I wish I could repeat this one at any time.

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Thank Alaa S
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Thank you very much for choosing the Sheraton Montazah Hotel for your stay whilst visiting Alexandria, and also for having taken the time to provide us with your wonderful feedback on trip advisor. Looking forward to welcoming you always at the Sheraton Montazah Hotel. Best Regards, Islam Mahrous Hotel Manager

Cairo, Egypt
Reviewed 5 November 2016 via mobile

My husband and I were excited about spending one night in Alexandria but the treatment we received at this hotel ruined our experience. Upon arrival the young and inexperienced staff insisted on an original copy of our marriage certificate and would not accept a copy which we always present in any hotel in Egypt. We have stayed in many 5...

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Thank NiamhandNour
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Guest, Thank you very much for your feedback and for taking the time to post your comments. I reviewed your comments regarding your recent stay with us at the Sheraton Montazah Hotel, assuring you that we do take all comments seriously, appreciating all the constructive and fair feedback as well, and share them with our staff, so we may...

Rockford, Illinois
Reviewed 1 November 2016

While traveling in Egypt we arrived at the Montazah to be told we had no reservation and our poor Egyptologist had to run a block away to the van to get the confirmation. No apology from the desk. No attempt to "make it right." The three days we were there, we never saw ANYONE on staff smile or greet us....

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Thank johnsonshan
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Guest, Thank you very much for your feedback and for taking the time to post your constructive comments regarding your recent stay with us at the Sheraton Montazah Hotel. Kindly note that I reviewed every single comment noted assuring you that we do take all comments seriously and share them with our staff so we may resolve any and...

Esbjerg
Reviewed 30 October 2016

I stayed at this hotel at several occasions. I came there as it is a part of the SPG Group and I had a good time there, also receiving the benefits of although only being a gold member, to have access to the VIP lounge for some days. There are plenty of local restaurants in the neighborhood and at the...

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Helpful?
Thank Mistercarsten
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Thank you very much for the positive review of our hotel. We are very pleased to know you enjoyed your stay at the Sheraton Montazah Hotel and we do hope to see you again very soon on your next visit to Alexandria. Sincerely, Islam Mahrous Hotel Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Beachfront
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Montazah,overlooking King's Farouk Palace and gardens on one side and the bright blue waters of the Mediterranean Sea on the other.From the moment you arrive, you will receive the warmest welcome from attentive and responsive staff whose mission is to make your stay a relaxing and unforgettable one. ... more   less 

Additional Information about Sheraton Montazah Hotel

Address: El Corniche Road, Alexandria 21599, Egypt
Region: Egypt > Alexandria Governorate > Alexandria
Price Range: ₹ 5,593 - ₹ 11,936 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Montazah Hotel 5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Sheraton Hotel Alexandria
Sheraton Alexandria
Alexandria Sheraton
Hotel Style:
#12 Luxury Hotel in Alexandria
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Montazah Hotel staff and other travellers.
7 questions
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Questions? Get answers from Sheraton Montazah Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Your are at the mercy of these VERY COLD customer service people. Good luck.”
 of 5 bubbles johnsonshan, 1 Nov 2016 | Read review
“Request a sea view room on a higher floor.”
  • View from our 12th floor room
 of 5 bubbles rehamshadi, 12 Oct 2016 | Read review
“Try to get one in the front with sea vieuw”
 of 5 bubbles FredS613, 3 Oct 2016 | Read review
“Get a sea view room in a high floor 7 > 14”
 of 5 bubbles 591ahmedr, 1 Oct 2016 | Read review
“higher floor”
 of 5 bubbles 484ihabe, 23 Sep 2016 | Read review
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