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El Carmen Hotel

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Traveller (76)
Room & Suite (27)
Dining (12)
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Overview
  • Excellent38%
  • Very good31%
  • Average17%
  • Poor8%
  • Terrible6%
Travellers talk about
“central park”(10 reviews)
“great rooftop”(3 reviews)
“rooftop area”(2 reviews)
AMENITIES
Free Wifi
Breakfast included
Non-Smoking Hotel
Restaurant
Airport Transportation
Family Rooms
Concierge
3 Star Hotel
All hotel details
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Reviews (248)
There are newer reviews for El Carmen Hotel
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Traveller rating
32
36
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13
6
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LanguageEnglish
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32
36
21
13
6
Show reviews that mention
All reviewscentral parkgreat rooftoprooftop areawhere breakfast is servedcolonial architecturethe wi fitwo nightspleasant staywe loved our stayhigh ceilingsperfect locationlake atitlanblockguatemalamarkettoiletriesmattress
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21 - 25 of 108 reviews
Reviewed 13 February 2017

rooms are around open court yard no restaurant breakfast brought to you at the courtyard tables. bar is a vending machine in lobby. no lift but plenty of stairs to enjoy. rooms small with little space. bathroom even smaller. no safe or hair dryer in...More

Thank shoemaker_10
Response from El Carmen H, Director de Relaciones con Clientes at El Carmen HotelResponded 10 March 2018

Thank you for your comments, we will work on every highlited detail. We are glad that you enjoyed our great location!

Reviewed 11 February 2017

A few minutes walk to the centre and the hotel location is safe. Staff of hotel is very nice and helpful. The room is clean and comfortable. The breakfast is good and very good volcano view on the roof top.

Review collected in partnership with this hotel
Thank Winnie T
Response from El Carmen H, Director de Relaciones con Clientes at El Carmen HotelResponded 10 March 2018

It is a pleasure to hear that you enjoyed our location and our services. We hope to see you soon!

Reviewed 31 January 2017

The hotel was really nice, the breakfast was good with a lot of options from the menu, awesome view to the Volcano and town. The beds were very confortable and perfect location. My family and I loved the experience there. Highly recommended!

Thank galcazar23
Response from El Carmen H, Director de Relaciones con Clientes at El Carmen HotelResponded 10 March 2018

It is heartwarming to hear that you enjoyed our breakfast and the amazing views from our terrace. It was a pleasure to have you all stay with us!

Reviewed 30 January 2017 via mobile

This was my 3rd trip to Guatemala & my first 2 stays were exceptional. I thought I would like our group to be closer to the center of town this time so I took a chance on the El Carmen. While the location is terrific...More

2  Thank ownprivateidaho7
Response from El Carmen H, Director de Relaciones con Clientes at El Carmen HotelResponded 10 March 2018

Thank you very much for your comments. We are so sorry to hear about your experience with us. We are constantly making improvements, we will work on every detail.

Reviewed 1 January 2017 via mobile

It's a beautiful boutique hotel some of the rooms are pretty small so be careful because you can get fooled by the pictures. We loved our stay but we had some issues I have to point out: there is no AC, so if you are...More

Thank Gescolan
Response from El Carmen H, Director de Relaciones con Clientes at El Carmen HotelResponded 10 March 2018

We appreciate your comments, we are happy to communicate that we are implementing air conditioning in our rooms. We are glad to hear that you enjoyed our location, we hope to see you soon.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Breakfast included
Free High Speed Internet (WiFi)
Restaurant
Hotel Amenities
Breakfast included
Concierge
Multilingual Staff
Airport Transportation
Laundry Service
Breakfast Available
Things to do
Restaurant
Details
Price range
US$ 59 - US$ 111 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 59 - US$ 111 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (76)
Room & Suite (27)
Dining (12)
Family and Play Areas (3)
Questions & Answers
Ask a question
Sara P
30 August 2016|
Answer
Response from El Carmen H | Property representative |
Buenas tardes Sara, este medio no nos permite escribir direcciones pero nos puede buscar en internet
0
Votes
littlenikki2015
11 August 2015|
Answer
Response from El Carmen H | Property representative |
Good day, we work with many different agencies who send many groups to our hotel so we might be the hotel you are looking for. Please let us know if you wish any further information.
0
Votes
Room Tips
"Ask for a room towards the back of the hotel and get the coffee from the bar downstairs!"
Read review
"We had 3 rooms. 2 were beautiful but a little warm. Ask for a fan. My room was triple and had air..."
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"Do use the breakfast hotel, perfect to start your day!"
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"Very clean and safe"
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