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Holiday Inn Express Auburn

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308 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Auburn
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Showing 305: English reviews
Rochester, New York
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 June 2015 via mobile

My first impression of the property and room was excellent. Updated and upscale decor for a HI express and friendly front desk. Good location and nice fitness center. The cleanliness of my room however was disappointing. Moved the automan and found chewing tobacco from a previous guest, so apparently housekeeping doesn't vacuum there. Also found the desk phone on the... More 

Helpful?
Thank Doug D
Kathy K, Director of Sales at Holiday Inn Express Auburn, responded to this review

Hi Doug, First of all please accept our sincerest apologies for these housekeeping issues. This is beyond unacceptable for our property and for our valued and treasured guests. This issue will be handled immediately and we will ensure that this does not happen again. I would love to have your business here again, and if you will contact me I... More 

Long Island, NY
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 May 2015

My family and I have been staying here for over 4 years as my son attends a college in Worcester. Today he graduated (yippee!), so we planned a 4 night stay and booked a suite. When I made the online reservation back in Sept 2014, I requested a room not facing the highway. Upon arrival, a courteous young man informed... More 

Helpful?
3 Thank LINurseRN
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello! We thank you so much for your review! Your feedback is definitely appreciated so we can further better ourselves as a hotel! I love the detail of your review! I would love to know what room you were in and more so I can find out exactly how we can alleviate some of these issues! If you see this... More 

Woodmere, New York
Level Contributor
88 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 14 May 2015

We couldn't find anything closer to Brimfield; we've stayed at the Hampton Inns in Manchester and Sturbridge in the past and with some reluctance, reserved a room here for a Tuesday night, for $189.00. Although they were full, on premises parking was adequate.The hotel was about 15 minutes drive on 90 from Sturbridge; not bad. Better, was that this was... More 

Helpful?
Thank theelephantman
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello! Thank you for taking your time to fill out a review! We love to hear what you have to say. We're glad that you enjoyed your stay with us! The Brimfield crowd is always a fun one!! As for the price.. I like to compare it to milk or gas! As the demand goes up so does the price.... More 

Goshen, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 May 2015

I am not someone who regularly writes reviews but the customer service we received from the Front Office Manager, Douglas Adams during our brief stay was truly noteworthy. Doug was warm and welcoming when we arrived. At the last minute we brought an additional person on our trip and Doug assisted in changing rooms to a suite without any problem.... More 

Helpful?
1 Thank Meg B
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello Meg B!! Thank you for your great review! I opened this one up and said, "Hey! That's me!" Hahaha! Thank you ever so much for your incredibly kind words. The best part about this business is when you see that the kindness you deliver really makes someone's stay better. You can have the nicest facilities in the world but... More 

Level Contributor
117 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 5 May 2015

I recently stayed here while a business trip in the area, staff was very friendly during my check in and out.. I had a huge, new renovated king sized bed room, very clean and comfortable. As for my room it was stocked with a fridge and microwave Breakfast provided was OK and tasty. Two things that I did not like... More 

Helpful?
Thank Juan Carlos M
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello Juan Carlos M, Thank you for taking the time to fill out a review! Your feedback is greatly appreciated! We're glad that you enjoyed our newly renovated accommodations and breakfast. I will definitely look into your concerns regarding breakfast as well. Regarding housekeeping I do apologize that you were not able to receive service at the times you've requested.... More 

Vermont
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 April 2015

I recently stayed here while attending a nearby conference. The hotel was easy to find using GPS, and the staff was friendly when we checked in. We shared a king sized bed, but we were offered more options at check-in, which was nice. The front desk also provided me with a razor since I forgot mine, and some pizza suggestions.... More 

Helpful?
Thank angie8_12
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello! Thank you so, so, so much for your amazingly comprehensive review! I'm so glad that you enjoyed your stay with us. I love to see exactly how my guests' stays are and you've provided! I've definitely taken some of the criticism you've had to heart as you have definitely painted a clear picture. We love to see the ways... More 

portland
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 April 2015

Part of the hotel is under renovation. As a result the elevator is shrouded in packing blankets and the hallway floors have a lot of debris on them. However, the rooms that are in use are very nice and clean. There was also no issue with noise. I had trouble getting some of the television stations to come in. It... More 

Helpful?
1 Thank duartedailey
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello duartedailey, Thank you for taking your time to fill out a review for us! Your feedback is appreciated. We are undergoing some pretty big renovations. By big I mean completely top to bottom! So we make every effort to ensure that there is as little impact on your stay as possible and we're happy to see that it looks... More 

glenwood, nj
Level Contributor
126 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 2 March 2015

This is my second time staying here during a weekend visit to see my daughter compete for HC. I didn't want to stay here again but the price was right and we basically sleep there and leave early in the morning. Last time we had our other children and they said there room was ok, but I remember not liking... More 

Helpful?
1 Thank karenbearcountry
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello karenbearcountry, We'd like to thank you very much for taking the time to let us know about your stay. We value any and all feedback. I am very sorry that you weren't impressed by our facility. I would definitely have felt the same way if I encountered this! I would love to hear more from you about this so... More 

1 review
Reviewed 28 February 2015 via mobile

Stayed the weekend of Feb 21. If you're in the area this is the place to stay! The staff is available friendly and helpful. My room was immaculate and attended to. And I'm very picky about that. extremely impressed

Helpful?
Thank Su G
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello Su G, Thank you very much for taking the time to go on TripAdvisor and write us up a review. We appreciate what you have to say! I love what I'm seeing! Thank you so much! We definitely don't skimp on the details and we want every room to be perfect for you. We're glad that we backed it... More 

Pequannock, New Jersey
2 reviews
Reviewed 9 February 2015

My husband and I have stayed in the Holiday Inn multiple times and our experience with this hotel is always pleasurable. We stayed at the Holiday Inn on February 7th and the woman at the front desk, Alyssa couldn't have been nicer and was very helpful to us. We asked her multiple questions regarding restaurants in the area and other... More 

Helpful?
Thank Tracy319
Douglas A, Front Office Manager at Holiday Inn Express Auburn, responded to this review

Hello Tracy! Thank you for taking your time to hop on TripAdvisor and submit such a great review. I will definitely be passing on these kind words that you've said onto Alyssa. She is definitely an amazing desk agent and a person. She loves to help and make people happy and that's the only kind of people we want working... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel & Suites Auburn!The Holiday Inn Express Hotel & Suites Auburn is conveniently located in the heart of central Massachusetts and is easily accessible from I-290, I-395 and I-90 (Massachusetts Turnpike).The Auburn hotel is only minutes away from downtown Worcester, which is home to the DCU Center, as well as the Hanover Performing Arts Center. We are also a short distance from the Thompson International Speedway and the Brimfield Antique Fairgrounds. The Auburn hotel is accessible to many colleges in the area that include Clark University, Worcester Polytechnic Institute (WPI), College of the Holy Cross, Assumption College and Becker College. Old Sturbridge Village, an outdoor living history museum depicting life in the 1830s, is just a short distance from our Auburn hotel. Stay connected with our equipped business center complete with PC and printer. Maintain your exercise regimen in our fitness center or easily turn business into pleasure with our oversize hot tub. The retail pantry offers last minute convenience items, snacks, and beverages. Receive complimentary Deluxe Express Start Continental breakfast daily and at the end of your hard day unwind in our comfortable Simply Smart bedding. Come experience the great value and exceptional service in Auburn and Stay Smart at the Holiday Inn Express Hotel & Suites. ... more   less 

Additional Information about Holiday Inn Express Auburn

Address: 10-12 Johnson St., Auburn, MA 01501
Region: United States > Massachusetts > Auburn
Price Range: ₹ 6,649 - ₹ 9,665 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Auburn 2.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Holiday Inn Express Auburn Hotel Auburn
Holiday Inn Auburn
Auburn Holiday Inn Express
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Auburn staff and other travellers.
1 question
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over a year ago

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Questions? Get answers from Holiday Inn Express Auburn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor opposite the Interstate and down the corridor away from the indoor pool.”
 of 5 bubbles WilliamL408, 1 Nov 2016 | Read review
“Hotel Sits atop a hill sorta so All rooms are quiet and has easy access to all highways. Say hello to Fran!”
 of 5 bubbles timfJ9106GA, 15 Sep 2016 | Read review
“upper floors facing away from I290”
 of 5 bubbles georgea526, 23 Aug 2016 | Read review
“Try for non-highway side.”
 of 5 bubbles 754carlyn, 20 Jul 2016 | Read review
“Rooms on the back side of the hotel (facing the town street vs. the Mass Pike) will have less traffic noise.”
 of 5 bubbles 15lesliej, 10 Jul 2016 | Read review
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