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Homewood Suites by Hilton Boston / Andover

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4 Riverside Drive, Andover, MA 01810
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Homewood Suites
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Room & Suite (43)
Dining (8)

About

#5 of 7 hotels in Andover
Location
Cleanliness
Service
Value
Welcome to the Homewood Suites by Hilton Boston / Andover. It is our pleasure to host you on your visit to the Boston, North of Boston and Southern New Hampshire areas. Located in the heart of the Merrimack Valley, our all-suite hotel is within minutes of the Boston and Manchester airports, I-93, Routes 95 / 128 and the Massachusetts Turnpike (I-90). Nestled on beautiful wooded land, in the town of Andover, Massachusetts, you will find us centrally located to where you need to be, whether you are here for business, leisure or an extended stay. Enjoy free breakfast daily and free WiFi.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Meeting rooms
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
541Reviews2Q+A54Room tips
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Michael B wrote a review Oct 2022
Lexington, Massachusetts28 contributions17 helpful votes
The best thing about this hotel is the breakfast spread, which is done very well, and very clean. The bad thing was that the hotel refused to honor the Hilton Honors Member rate they posted on the internet for this hotel, which I had confirmed they would honor when I booked the room about two weeks earlier. I am a Hilton Honors member and have been for about 20 years now and this has never happened to me ever before! When I complained about the bill being wrong for BOTH nights, the hotel manager refused to make any adjustments, and even refused to look on the Hilton posted website to see what the Hilton Honors member pricing should in fact be. I filed a complaint with Hilton customer service, and complained about the bill requesting a partial refund as well as complained about the hotel manager by name.
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Date of stay: October 2022
Rooms
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Sleep Quality
Room Tip: The rooms with a 1 bedroom suite are adequate and clean, and should be preferred
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jeffrey H wrote a review Aug 2022
1 contribution
Wow, stay away from this property. It is a Hilton in name only. Rooms dirty, staff rude, hotel is ran down. They messed up our booking of 2 connecting rooms and called us at 3:30pm on the day of checking in. Booked my kids (second room) on a different floor. ‘ We suggest that you should have called us”….. what is the point of the Hilton app if I have to call them differently. They screw up cost me $1200 for a last minute rebooking at a hotel that can help us. After voicing my concern, “Call the Hilton Complaint phone number”. I did and no follow-up. They screwed up and directed me to Hilton. Great customer experience, not!
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Date of stay: July 2022
Value
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Service
Room Tip: Not stay here; cheaper and better option elsewhere in the area
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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zogg427 wrote a review Aug 2022
1 contribution
I was nervous with previous reviews but we had a 1 bed suite and an amazing stay. There was a crack in the counter. Some scuffs on the furniture but very very minimal.To me personally the cleanliness is the most important and that was great. The staff was amazing. Personally walked us to the pool which is open and clean. There were families grilling which was nice and basketball court.they also asked if we wanted anything specific for breakfast put out for our kids on top of the great basic options already available.They were so sweet and really made this a great great trip. Will definitely be back.
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Review collected in partnership with Homewood Suites by Hilton
Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bryan wrote a review Jul 2022
5 contributions6 helpful votes
+1
After a long day of driving, we pulled up to the run-down hotel (horribly maintained on the outside). I used our digital key and was unable to get in though the side door. We called the front desk about this later, and they said they knew about it. It would have been nice if there was a sign or anything indicating that digital keys wouldn't work on that door as we stood there and tried for several minutes before lugging all of our stuff around the corner. Upon entering our room, we were treated with a 78 degree room as the AC and fans were all turned OFF. It was hot and humid in there and we started sweating immediately. We were also on the ground floor and the windows were not locked and had a small opening. I'm glad we noticed this as it didn't seem like a nice neighborhood. Having a guest room where anybody could walk by and get in through the window is a huge safety concern for our family. There were also a couple of flies in the room the entire stay due to them getting in through the windows before I closed them. There was a access panel open in the closet which looked like it would let all sorts of mice/rats in. The bathroom was absolutely disgusting. Even the thermostat on the wall was filthy. The silverware was dirty and rusted, the stovetop was dirty. Luckily, there was that "Hilton Clean" sticker on the bathroom mirror. I emailed the hotel and received a simple reply of “we’ll take this under consideration”. When the management gives up, it’s no wonder why the hotel is in the state it’s in.
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: Avoid this hotel at all costs! Under the nearest bridge would be just as safe and probably cleaner
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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kellyeG1241AW wrote a review Jul 2022
Syracuse, New York1 contribution
Pool clothed as they did not let you know that ahead of time as it's their main amenity. Complimentary breakfast will be eaten by the staff and hoarded by their family. Room smelled like cigarettes the entire two days we stayed. The one morning we say nothing in the breakfast area worked. Just look pay that extra $30 to stay somewhere that is being maintained a little more properly and has a working pool in the summer that should have been notified on the site.
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Review collected in partnership with Homewood Suites by Hilton
Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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crickette24 wrote a review Jul 2022
Washington, DC24 contributions38 helpful votes
+1
Dilapidated facilities - obviously and dangerously broken furniture in room, pool inoperable with no water in late June, room smelled bad - like stale milk/vomit, was not offered standard Hilton Gold benefits at check in like complimentary water or upgrade even though hotel was empty. Hotel said they couldn’t make room keys or do anything to remedy the dangerous room situation because the computer system was down. Manager didn’t do anything next day either even when I showed photos of the broken furniture with spit wood and exposed nails. We checked out two days early.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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dmorgan02653 wrote a review May 2022
Orleans, Massachusetts1 contribution
As a Hilton Diamond Rewards Member, I was extremely disappointed with this facility. No housekeeping, trash overflowing the outside trash cans, poor breakfast - not the usual Homewood Suites quality. I recommend that you stay somewhere else.
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Review collected in partnership with Homewood Suites by Hilton
Date of stay: May 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kami S wrote a review Apr 2022
26 contributions1 helpful vote
We had to book an urgent trip to the North Andover area for our dog to receive medical attention, and Homewood Suites is where we ended up. We chose it because it was pet friendly, fairly priced, and in close proximity to our veterinary location we were traveling to. A few days before, I looked up the hotel again to see all of the horrible reviews and started to get really anxious about the possible condition of our room and the hotel. We called the hotel, and asked for their honesty in the condition of the rooms, if the issues in the negative reviews were resolved. She was really nice and reassured us that we would not be experiencing any issues, the pot issue was resolved, and that their cleaners take their job seriously. She recommended changing our 1st floor room request to the 3rd floor because it would be quieter. We were traveling with two dogs, so we weren't happy about it, but it made more sense to switch. When we arrived, the check-in process was seamless and the receptionist was nice. Our room was spotless, very clean (and I am picky!). The end-table in front of the couch was a little wobbly, but who cares. Water ran great in the shower, sink, etc. And the 3rd floor was quiet, as she told us it would be. Our only complaints would be, that NOBODY picked up after their dogs used the bathroom. One visitor even watched his dog go, and walked the other way when he was done. There was dog poop everywhere, and we did not see any employee acting as a yard maintenance person. We told the secretary when we left that they need to install a pet station with poop bags and a designated trash can; and also that they need to reinforce the policy. Also, nobody had their dogs on leash. Not one person, which is a set up for failure for other dog owners. Our dogs are currently in training, and we had no option but to stay at a hotel for this trip, and this made things very difficult for us. I also told her about this as well, that this is not a safe thing to allow. She told me that it is in the policy. But of course, nobody is enforcing these things. We were outside a lot with our dogs, and there was never one person checking for leashes, or cleaning up their dog's poop. So we always had to clean our shoes and dog's feet when we came back inside. And the property did have trash spread out on the lawns - not everywhere, but enough. Little alcohol bottles, normal trash, cigarettes, even a little drug baggie, glass, etc. So yes, they need a 24/7 groundskeeper. We think there are a handful of people that live there as well, which isn't a negative thing. But some of the people were sketchy, but majority were okay. We did not feel unsafe at any point. Oh, and for our first two days there was no pot smell. But it did happen our third night there for a couple hours - very strong. Maybe someone who lives there? So that issue was not resolved. My husband ate the breakfast one morning and he said there were a TON of options and a worker even offered him fresh squeezed juice. He said it was good quality. So, to summarize: Okay location, decent price, needs more attention with their "pet-friendly" policies with dog-poop, and leash rules, hiring a full time groundskeeper, and enforcing rules with long-term stayers.
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Date of stay: April 2022
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Room Tip: Our room was #321 and was right next to the ice machine. Didn't bother us though.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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kellysthilaire wrote a review Feb 2022
1 contribution
The hotel was dirty and it smelled like marijuana. The breakfast was pathetic as there was only cereal and one slice of toast and one English muffin. I had to leave the hotel to get breakfast for my kids
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Review collected in partnership with Homewood Suites by Hilton
Date of stay: February 2022
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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SJF wrote a review Jan 2022
Philadelphia, Pennsylvania59 contributions35 helpful votes
+1
This was one of the dirtiest hotel rooms I’ve ever experienced. I’ve probably stayed in 50 Hilton properties in the last year or so and not seen anything like this. There was some kind of dried liquid on the nightside table, brown spots on the carpet, brown material on the toilet seat, and food splattered on the inside of the microwave. Also, when I checked in the person at the front desk assured me that I had gotten the diamond upgrade given my status, this turned out not to be the case. I brought the cleanliness issue to the attention of the desk staff in the morning and they seemed somewhat dismissive. Stay away from this place.
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Date of stay: January 2022Trip type: Travelled on business
Room Tip: Best tip I can offer is to stay somewhere else. The Doubletree around the corner isn’t perfect...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sophia Gutierrez, Owner at Homewood Suites by Hilton Boston / Andover
Responded 8 Jan 2022
Hello, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had about room cleanliness, encountered during your stay. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping team to ensure this is an isolated incident. We hope to give you 5-star experience on your future visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$149 - $184 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
homewood suites by hilton boston/andover hotel andover, comfort suites andover, andover comfort suites
LOCATION
United StatesMassachusettsAndover
NUMBER OF ROOMS
82
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HOMEWOOD SUITES BY HILTON BOSTON / ANDOVER - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Homewood Suites by Hilton Boston / Andover
Which popular attractions are close to Homewood Suites by Hilton Boston / Andover?
Nearby attractions include Addison Gallery of American Art (6.9 km), Bolton Orchards (4.6 km), and Weir Hill (6.3 km).
What are some of the property amenities at Homewood Suites by Hilton Boston / Andover?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Homewood Suites by Hilton Boston / Andover?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Homewood Suites by Hilton Boston / Andover?
Guests can enjoy free breakfast during their stay.
Is parking available at Homewood Suites by Hilton Boston / Andover?
Yes, free parking is available to guests.
What are some restaurants close to Homewood Suites by Hilton Boston / Andover?
Conveniently located restaurants include Grassfields Food & Spirits, LaRosa's, and The Irish Cottage Restaurant and Pub.
Are there opportunities to exercise at Homewood Suites by Hilton Boston / Andover?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Homewood Suites by Hilton Boston / Andover?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Homewood Suites by Hilton Boston / Andover?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Homewood Suites by Hilton Boston / Andover offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Homewood Suites by Hilton Boston / Andover?
Many travellers enjoy visiting The Stevens-Coolidge Place (6.2 km) and Stevens Estate at Osgood Hill (6.6 km).