Recently renovated, we thought that the entire hotel was to be in the best shape ever. The hotel and grounds were lovely - well done. Great suite but a terribly tiny bathroom. Totally unacceptable. I'll look for a room with a much more accommodating bathroom. "Josephina" was lovely and very helpful.
I booked a one night stay for a king room. I checked in on the app and received notification my room was available early. Didn’t arrive to afternoon. Location is close to mall and 50 and short drive to downtown. Room was comfortable and property was clean and recently updated. Staff was friendly.
We have stayed at this property a number of times when visiting family, and they have always done an excellent job in providing a great experience,even during the pandemic. What bowled me over was a recent visit where my wife and I left both our iPads in the room at checkout. The housekeeper apparently immediately saw what we had done, alerted the front desk, and the front desk called us to return to the hotel. That was a WOW moment! Thank you and kudos to this property!
Was pleased with my stay. Good value relative to cost of hotel and only about 10 minutes to Annapolis harbor. Comfortable bed, great fluffy pillows, and friendly/helpful staff and I am looking forward to staying here again.
A hotel is simply not at its best in plague times considering the many restrictions in the Covid era. So one simply looks for something comfortable, reasonably clean and a good price point. This hotel, despite some inconsistencies delivers on all of these counts and staff is very helpful and accommodating. By"inconsistencies", I think there are times the room could be more whistle-clean and mattresses could be more centered on the bed. Also at times, the heating is unreliable, tending to be on the cool side. But this includes many stays there and so the "quibbles" are about occasional problems which will crop up with this frequency of experiences. Breakfast is free and fine with Sausage or Bacon Egg Muffins, yogurt, bananas, fruit muffins and so forth. BOTTOM LINE: I WOULD RECOMMEND THIS HOTEL TO OTHER TRAVELERS.…
We were impressed with the staff, lobby, room, location and the procedures in place to make staying here a safe and good experience. The online checkin was effective, room was ready. The room was large, very clean, nicely decorated and comfortable. A complementary grab and good breakfast with 4 items you select is available. You may purchase a cup of Starbucks coffee. At the front desk Cheryl was helpful and pleasant. The bistro person, Diana, was a positive presence. This hotel was a very good choice for us.
During the pandemic this hotel closed its restaurant but a free grab and go breakfast including pantry, juice, coffee, and yogurt is available for all the guests. The front desk is accommodating and helpful. Parking was free. Took 10 minutes by driving to Annapolis downtown.
Our room was nice and clean when we arrived. The decor in the room was modern in good taste. I had no complaints about the room amenities. The TV was setup where you could use your smart device to control the tv. If you have a Netflix or Amazon account you were able to log in and watch movies. Major Plus!! The shower was awesome!!! Large in size with heavy duty sliding doors. The shower head provided a nice stream of water pressure. The only two negatives that prevented 5 stars was the mattress and the toilet paper. The mattress was too firm for my family. The toilet paper was so thin. We would use more than one should to do the job. Not very cost effective in my opinion. Lastly the staff was very pleasant. We requested extra pillows. When they brought the pillows they noticed we had an infant with us. She offered to bring in a pack n play without us asking. Going that extra distance made the stay even more pleasurable. I know Covid has effected some of the services normally offered.…
We had to cancel reservation due to the COVID results of a family relative. Caress Mitchell was very accommodating, understood the situation and allowed us to make changes with no penalty fees. Excellent customer service. Thanks for your understanding. Will always stay at The Courtyard by Marriott whenever we travel to Annapolis! Thanks again Caress.!
It is a regular Courtyard hotel, nothing special. The room is spacious and very comfortable. Some staff are very good some are very cold attitude. There is no worry about the parking space and easy to park. General speaking, a good choice to stay.
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