Mr. Gomez did an amazing job making sure that everything was in order. Our best regards to him. The hotel itself was in best shape, the staff was professional and our stay was pleasant. See you next time!
Great stay and staff! Plenty of shops directly by the hotel with downtown fun and restaurants in walking distance. I checked in day one, and the front desk staff remembered my name the entire stay, very welcoming! The in-house restaurant and food was awesome, the bar was well stocked, and I had a great time.
First let me start by saying this place has the best service from the time you walk in the door to the front desk to your room to the resturant. I've visited this hotel many times and every time is like the first . I'd like to mention a few very special people .The front desk staff who are simply amazing everytime.Kayla, Taylor, Sandra . The maintenance staff that I've encountered, Patrick and Keegan very friendly and professional. The resturant staff which include Rony Gomes , Chef Mickey , are a wonderful addition and I'd like to especially thank Nejaha who is from service heaven . Last but not least I belive all of this is a reflection of the superior leadership of Sir Rodney Goodman the General Manager . Thank you one and all !!
Great Hotel, no complaints. The Car Parking Service is independent of the hotel. They scraped the back of my car on a concrete pillar then tried to claim there was no evidence that their employees did it. I drove in with no scratches and left with a rear panel completely ruined. I caught “*ell” from my wife for two months every time she saw the damage. They never returned my calls on following up with repairs. Had to pay out of pocket to repair the massive damage they did (which ran the cost of my stay up over the cost of a better hotel with better parking). If you’re driving stay someplace else. At the least video your car 360 before they take your car with an employee present in the video (they’re waiting eagerly to rush your car out of the courtyard). Don’t rely on their cameras to show before and after.…
Rony Gomes and Nejaha have provided excellent customer service during the breakfast service. I appreciate their great attitude and attentiveness to the customers. This is an amazing hotel and the front desk staff are very welcoming!
This is hands down the best hotel in Annapolis. Top Notch! Taylor at the front desk is AMAZING! The manager at the desk Sherry always takes good care of us! Rony in the restaurant is fantastic as well. The valet service works hard for you. Such a nice place, nice rooms, clean, trustworthy staff, good food, and most importantly, safe. We have been here for work on multiple locations and they remember us each time. They have mastered customer service.
The property is great and conveniently located to everything. Taylor and Joey in reception are first rate and Rony at Azure always takes great care of us. The attached parking garage is fantastic if you’re driving to keep your vehicle secure and clean.
We stayed at the Westin for a family wedding in the area, and we consistently had breakfast in the hotel restaurant and always received great service and a friendly smile from Rony Gomes. Appreciate starting the day with Rony!
We had the pleasure of celebrating family milestones at this beautiful hotel. Our hopes and expectations were high… The stellar service started at check-in with Joey — she anticipated our needs before we did and ensured our happiness. She worked hard — and quickly — to make sure all our family rooms were together, and in prime locations. To a person (including and especially Sherry), everyone exemplified hospitality. They offered compassion and grace in each action. And made every second fun and fabulous! In short: our hours together guaranteed there will be many more in the near future. To all: thank you, and see you next time!
The food was great! Breakfast service by Rony Gomes and entire staff was lovely. Rony has an infectious smile and started each morning off to a great start. Thank you Rony! I would be remiss if I didn’t mention the entire staff at the Westin. The valets were so kind and efficient. The front desk staff was helpful, engaging, and made sure our stay was perfect. The Starbucks staff was helpful and fun. The room service staff was flexible and prompt. The housekeeping staff kept our room perfect each day. The best part of the stay was the entire staff made my dogs very welcome. There is a nice convenient location to walk the dogs day or night. Overall, our stay was perfect. Thank you Annapolis Westin. We will be back!