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Extended Stay America - Annapolis - Admiral Cochrane Drive

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Extended Stay America - Annapolis - Admiral Cochrane Drive
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89 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Annapolis - Admiral Cochrane Drive
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Showing 89: English reviews
Tucson, Arizona
Reviewed 16 August 2016

Terrible stay. We stayed from August 11 through August 15. our room was never cleaned. Our towels were never changed out. We had to go down to the front desk to ask for towels. Breakfast was Granola bars and muffins. Once the coffee ran out they never refilled it. Horrible Stay.

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Helpful?
1Thank p112096
Annapolis, Maryland
Reviewed 14 August 2016

During my stay there were some challenges that were promptly addressed by the manager. I found the location to be good for the historic Annapolis area and restaurants. In addition, Washington was a short commute via the Metro at Hyattsville, about 15 miles away. I also enjoyed the fitness center's treadmill and elliptical.

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Helpful?
Thank RickinAnnapolis
Manager_11525, Manager at Extended Stay America - Annapolis - Admiral Cochrane Drive, responded to this review

Your feedback is very important. I am pleased to read how your issues were handled accurately by our staff. It is also great to see you enjoyed our location near the historic area and the short commute to other areas. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you...

Reviewed 9 August 2016 via mobile

The staff is always friendly and helpful in solving issues. They treat you like you are part of the family. The managers are also pleasant and trying to make your stay comfortable. It is like home away from home.

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Helpful?
Thank ghzinkgraf
Manager_11525, Manager at Extended Stay America - Annapolis - Admiral Cochrane Drive, responded to this review

We appreciate your kid words about our hotel and staff. I am thrilled to hear our staff solved issues. They will be informed on what an excellent job they are doing. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Reviewed 31 July 2016

From the check-in, a red flag was raised as the front desk had forgotten to give me my room number after giving me the wifi password and one key card. When promoted, said person proceeded to say it out loud with multiple people around, which is a hospitality no no. On top of that, upon entry, the room looked as...

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Thank Paige E
Manager_11525, Manager at Extended Stay America - Annapolis - Admiral Cochrane Drive, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I'm sorry that you were disappointed in staying with us. The cleanliness issues and the lack of customer service you received reflects badly on us. Our staff members will be address on proper customer service will assisting guests, and cleaning rooms that match high-quality...

Annapolis, Maryland
Reviewed 27 May 2016

If location matters, think of this hotel. It is walking distance to Annapolis City Center, 3.5 miles to Downtown Annapolis and easy access to the highway for an easy commute to DC. This hotel is well maintained, clean and has a great staff. There is an open outside patio with a gas bar-b-q pit and sitting area. Breakfast is out...

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Helpful?
Thank Tntdaytona
Manager_11525, General Manager at Extended Stay America - Annapolis - Admiral Cochrane Drive, responded to this review

Thank you so much for posting a review of our property. It’s wonderful to hear that we were able to exceed your expectations and provide you with a home away from home experience! I’m glad that you enjoyed our convenient location, spacious rooms, and exceptional customer service. Thank you again for your kind words. The staff and I would love...

Reviewed 27 May 2016 via mobile

We booked one room online and when we arrived we were WOWed by Priscilla Harrod and the front desk attendant, Alethea Rogers. These two Ladies were Super-attentive and friendly. They went out of their way to expedite their Best Queen size bedroom available, and provided us with all the care and attention fit for a Queen & King. Both my...

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Helpful?
Thank Deb H
Manager_11525, General Manager at Extended Stay America - Annapolis - Admiral Cochrane Drive, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful comments about your stay with us! I’m thrilled that our staff provided you with exceptional customer service and will be sure to share your great feedback with the entire team. I will definitely be sure to recognize Alethea and Priscilla as well! Thank...

Baltimore, Maryland
Reviewed 26 May 2016

I reserved a weekend in September and was in Annapolis recently and decided to survey the Extended Stay America on Admiral Cochrane Drive. Turns out my reservation was at the Womack Drive. Didn't know there were two establishments in Annapolis. The representative at the front desk, Kiara, came up with so many helpful suggestions and actually cancelled the Womack reservation...

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Helpful?
Thank Joe D
Manager_11525, General Manager at Extended Stay America - Annapolis - Admiral Cochrane Drive, responded to this review

It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. I’m so proud of our staff for providing you with exceptional customer service and will be sure to share your great feedback with the entire team. I will definitely be sure to recognize Kiara as well! Once more, thank you for...

Reviewed 24 May 2016 via mobile

I have had the pleasure of staying here for a while now. The manager and staff here are awesome and make you feel part of a family. So many stories but here are just a few. Ms Shantell started on the front desk. Always friendly, helpful and going the extra mile not cause she had to but I can feel...

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1Thank LoveGuccibags
Manager_11525, General Manager at Extended Stay America - Annapolis - Admiral Cochrane Drive, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! I will be sure to share your great feedback with the entire team. The staff and I would like to thank you...

Annapolis, Maryland
Reviewed 27 April 2016

This truly is a place where you can have an extended stay and have the assistance you need when recovering from surgery, I have a full apt for me and my pup, who has become the unofficial mascot. Having a full kitchen/fridge is essential and really helps to create a comfort of home. The manager, Kevin Chesnosky, has been amazing...

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Helpful?
Thank LCat2015
Manager_11525, General Manager at Extended Stay America - Annapolis - Admiral Cochrane Drive, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m thrilled that we were able to provide you with a home away from home experience and exceptional customer service! It’s great to read that we were able to accommodate your needs with our pet friendly policy, fully equipped kitchens, and our spacious rooms....

Washington DC, District of Columbia
Reviewed 24 April 2016

i stayed at this hotel last evening while i was visiting my two little brothers in annapolis for the night, we arrived at 1 AM and were quickly taken care of at the front desk. the concierge was very helpful to us upon arrival. Within 5 minutes we were checked-in but my only concern was the front desk attendant stating...

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Helpful?
Thank spatterson17
Manager_11525, General Manager at Extended Stay America - Annapolis - Admiral Cochrane Drive, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I appreciate your comments about our staff; however, I sincerely apologize for the room conditions you experienced. To uphold our company’s high standards, I will work with our staff to ensure we are implementing deep cleaning and preventative maintenance procedures. Thanks to your feedback,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Annapolis - Admiral Cochrane Drive

Address: 120 Admiral Cochrane Dr, Annapolis, MD 21401-7308 (Formerly Homestead Annapolis)
Region: United States > Maryland > Annapolis
Price Range: ₹ 5,498 - ₹ 11,258 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Annapolis - Admiral Cochrane Drive 2.5*
Number of rooms: 97
Reservation Options:
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Also Known As:
Extended Stay America Annapolis
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Questions & Answers

Questions? Get answers from Extended Stay America - Annapolis - Admiral Cochrane Drive staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“you could hear your neighbor, so pick the top floor rooms”
 of 5 bubbles Baining, 4 Oct 2016 | Read review
“Stay somewhere else”
  • Missing a bathroom door
  • Kitchen
 of 5 bubbles rollieb843, 25 Aug 2016 | Read review
“Don't stay here”
 of 5 bubbles p112096, 16 Aug 2016 | Read review
“Third floor appears to be quieter than the first floor.”
 of 5 bubbles RickinAnnapolis, 14 Aug 2016 | Read review
“I prefer the third floor because of the vaulted ceilings.”
 of 5 bubbles Tntdaytona, 27 May 2016 | Read review
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