There was a power outage due to high winds in the area. It lasted several hours which was inconvenient but couldn't be helped. The desk clerk, Amanda, was calm and collected during this time when guests all around were losing their tempers. I appreciated her diplomacy during the afternoon and evening.
When I checked in to the hotel I was assigned a room on the first floor. My wife always checks for bed bugs. When she did she found no bedbugs but also no mattress pad. I complained and was moved to another room on the third floor. It didn’t have a mattress pad either. I asked the front desk what they planned on doing. There was no answer except they were short of mattress pads. I asked to speak to the manager. The desk person went into the back and I understand called the manager. He then told me the manager asked him to check two other empty rooms and if they didn’t have mattress pads either they could give me back my money. I waited and was advised the other two rooms did not have pads either. I got my money credited back and found another hotel on my own for the night. There was little thought given to my inconvenience including my moving the luggage rack from the first floor to the third and back to my car. The hotel I got on my own with no help from the choice hotel was a hampton inn and it was also $20 cheaper and much more modern. I have used choice hotels for years and have a rewards card. I think I was treated very poorly.…
Very close to the University of Maine and the Civic Center. Right off of Route I-95. Plenty of parking. Safe area. Clean room. Friendly front desk. Good climate control. NOTE: The SE corner of Ninety Nine Restaurant is literally butt-up against the NW end of the hotel. Unless, you like the smell of food in your hotel room, avoid ALL rooms in the north wing of the hotel. Request any room other than 100 to I think 110. YMMV on the other floors.
Run down. Wrinkled sheets, dusty floors in bathroom, water stains on ceiling, Should have left as soon as we arrived when the Augusta Police were confronting a man in the hotel lobby. Never again. Other choices in the area
This hotel is disgusting and the management is even worse. Me and my niece were saying here she is only 10. We were in the vending machine area when some crazy person starts coming out yelling at us so of course im going to tell her to stfu and stop talking to me like that in front of a child and calm down... After she goes to her room youd think its over.... no when I go to complain she opens her door yet is still inside cause she is scared to come out and is accusing me or us of harrasing her and bothering her because we walked by her door! At this point Im pissed so I tell her shes crazy and needs to mind her business she threatened to call the police and the worker comes up and did nothing to calm the situation she gets me almost kicked out making up lies because shes a paranoid junkie. mind you she has a two yr old in the room this whole time. So of course Im going to get mad at being provoked. I was minding my business when someone starts somthing for no reason. She was clearly living at that hotel it seemed because the next day the workers just blindly believed her over me without even listening to what really happened. She approached me and my niece first and started everything when she realized I wasnt someone to mess with she then played the victim and they believed everything she said. Not good business at ALL and shes lucky is all I gotta say because your hotel seems to protect scumbags who sart drama and not actual potential costumers just wanting a drama free stay and have fun. And its funny you can reply Julia But yet you cant respond on here but cant respond or do anything about these situations. And I have to say your workers need retraining ! They are rude and treated me like I was lying just beccause she lied and made up stories about me. I was also a guest there should be no believeing one person or the other. I actually wanted a refund for the experience I had to go though and no one ever contacted me back or cared to. If you want people to be happy with your hotel service and not have potential law suits on your hands then I suggest hiring competent staff and getting rid of some of the shady drifters / crazy ppl who stay at your hotel.…
This is an absolutely awful hotel. We paid $251 to stay there Saturday night. There were homeless wandering around the lobby and out front. Apparently, the state is warehousing them at this hotel. Additionally, we had to watch the police come to throw out one of the residents. To say this is a rip off is the understatement of the century. The front desk staff is excellent. Clearly not something they like either. The facility it’s very worn. Bottom line, STAY AWAY. We left a night early and are now checked into the Hampton Inn. What a difference!
We didn’t do enough review reading before booking. We picked it because it was close to friends. There are homeless in the parking lot and the rooms are very worn. They did seem to be clean enough, but there was a faint wet dog smell. We hadn’t read the fine print that pets were allowed. I asked the, very nice, front desk person if this was a “welfare hotel”? He said he wasn’t sure about that, but they did have people who are down on their luck staying here. This is also the final straw with this chain. We have found the quality to be extremely uneven. The brand new ones are fine, but the ones that look like retreads from a Days Inn tend to be terrible. My husband and I do a lot of traveling and have stayed at many hotels, and we find that when we have a problem it is one of the hotels in this chain.…
Homeless folks hanging out in the parking lot, noise in the hallways, rooms that were worse for the wear. Uncomfortable beds and minimal towels. Poor wifi and ridiculous, sugar-filled "breakfast in a bag". We paid more for this motel than any other on our 7-week trip and felt totally taken advantage of.
This hotel is not at all what the pictures perceive. Very janky looking as soon as you walk in. Rooms are dirty. Hair on the beds. Lots of sketchy people in and out. Smells like smoke in the hallways.
We needed a place to stay at the last minute on Columbus Day Weekend. This hotel was one of the few with rooms left. I will say it was very clean and employees wore masks and social distance. Would stay again. Pleasantly surprised by hotel. But only breakfast option, other than coffee in the lobby, was a cold prepackaged breakfast.