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Senator Inn & Spa

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Senator Inn & Spa
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776 Reviews from our TripAdvisor Community

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There are newer reviews for Senator Inn & Spa
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Showing 763: English reviews
Reviewed 15 October 2015 via mobile

When we first arrived, both front desk employees were completely unfriendly and could not answer our questions. We asked for a room close to the spa, we had room 331 and had to walk across the parking lot before our massage. We paid $120.00 for a 'full of passion' butler package. We had a warm bottle of wine, melted chocolate...

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Helpful?
1Thank Anna S
Jonathan R, Manager at Senator Inn & Spa, responded to this review

Firstly, thank you for taking the time to review the Senator Inn & Spa. On behalf of the Senator Inn, I would like to apologize for the inconvenience you experienced during your stay. Unfortunately, our Spa Luxury suites are all on the 2nd floor in the Spa wing which is not near the Spa itself. We also don’t have any...

Rothesay, Canada
Reviewed 14 October 2015

A friend and I stayed here one night on our way through town. We got a room in the part not attached to the main hotel behind the gazebo. It wasn't horrible because we certainly would not have spent the night, but we also would not have stayed for two. The air conditioner turned on every 3 minutes for about...

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Helpful?
Thank Karen B
Jonathan R, Manager at Senator Inn & Spa, responded to this review

Firstly, thank you for taking the time to review the Senator Inn & Spa. On behalf of the Senator Inn, I would like to apologize for the inconvenience you experienced during your stay. As the Front Office Manager, I would be happy to speak with you regarding the details of your stay and provide you with a satisfying resolution. You...

Chicago, Illinois
Reviewed 12 October 2015

The hotel was clean and well maintained, however there was an odd odor in our room. Again, there was no visible reason for the odor and fortunately it didn't keep us awake. The bed was comfortable and the room was clean.

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Helpful?
1Thank Tina J
Jonathan R, Manager at Senator Inn & Spa, responded to this review

Thank you for sharing your experience of the Senator Inn. As the Front Office Manager, I would be happy to speak with you regarding the odor in your room to determine what happened. You can reach me at info@senatorinn.com or 207-622-5804.

Hartford, Vermont
Reviewed 12 October 2015 via mobile

We stayed here 2 times 10 days apart while dropping my daughter off at camp and picking her up. Both stays where nice. The kids loved the swimming pools and I got to get a pedicure at the spa. The only downside to this place is they sell passes to local people to use the facilities which is great however...

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Helpful?
Thank Melissa T
Jonathan R, Manager at Senator Inn & Spa, responded to this review

Thank you so much for your honest and candid review of our spa and your enjoyable stay. We would like to make every stay with us an enjoyable one, but with no regrets. Please, in the future, let us know if you are a made to feel uncomfortable by other guests or members of our spa. It is important to...

San Francisco Bay Area
Reviewed 12 October 2015

We visited Maine to visit friends and to theexperience a New England autumn. The staff was friendly, accommodating and gave great suggestions The young lady, Jessica who kept our room tidy was sweet and suggested the onsite restaurant, Coud 9. Perfect because we didn't feel like getting back into the car and we enjoyed our meal. The room was nicer...

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Helpful?
Thank Lifes-a-Cabernet
Jonathan R, Manager at Senator Inn & Spa, responded to this review

Thank you for sharing your experience of the Senator Inn. It’s great to hear that our staff was very accommodating to your needs during your stay. We hope to see you again soon.

Antioch, California
Reviewed 11 October 2015

Loved this hotel, my room was comfortable and clean. The continental breakfast was exceptional with something for everyone, the staff was very helpful and friendly. House keeping kept my room spotless and my housekeeper Jessica made my bed just the way I requested and gave me great tips on where to go site seeing thank you Jessica. When ever I...

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Helpful?
Thank Shaver925
Jonathan R, Manager at Senator Inn & Spa, responded to this review

We appreciate you taking the time to review the Senator Inn and Spa. We are thrilled to hear of your excellent stay with us. We look forward to seeing you again the next time you are in the Augusta area.

Sacramento, California
Reviewed 10 October 2015

The accommodations were very good. Clean & quiet room. Food was excellent with knowledgeable staff who paid attention to details. The housekeeping staff member, Betty, was superb to work with. She was cheerful and very accommodating. It was a pleasure to work with her. When in the area, we would stay again.

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Thank Tmb1945
Jonathan R, Manager at Senator Inn & Spa, responded to this review

We greatly appreciate your wonderful review of the Senator Inn. It’s always nice to hear that our staff was very accommodating during your stay. We look forward to seeing you again soon.

Keller, Texas
Reviewed 9 October 2015

We were driving around Maine looking at leaves and decided to stay here. Good location adjacent to I-95 and easy to get on and off the highway. Hotel condition was average and could use some refreshing. Room and bed were comfortable and quiet until the fire alarm went off at 6:45am. Restaurant on site and was a good choice for...

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Helpful?
Thank Jim1008
Jonathan R, Manager at Senator Inn & Spa, responded to this review

Thank you for sharing your experience of the Senator Inn. We are pleased you enjoyed your stay. We do apologize for the fire alarm going off in the morning. The steam room door was left open in the Spa and set off the alarm. We hope to see you again soon.

Woodbury, Minnesota
Reviewed 7 October 2015

The hotel looked great online (look at the pictures). What the reality of staying there was a stark contrast. The rugs in the hallways were buckling, water damage in the walls, 'lost' refrigerator was found in the bathroom, two fire alarms during the night, surly (Ian?) receptionist and general musty smell had myself and my colleage checking out after the...

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Helpful?
Thank Paul K
Jonathan R, Manager at Senator Inn & Spa, responded to this review

Thank you for taking the time to review the Senator Inn & Spa. Your comments are important to us in our efforts to improve our standards of service. The fire alarm was due to the door in the steam room being accidently left open. On behalf of the Senator Team, I would like to extend my apology for the disappointment...

Reviewed 6 October 2015 via mobile

I stayed here on business and had a horrible experience. Ten to fifteen cigarette butts by the front entryway. Torn wallpaper. The handle on the shower was missing. Large stain the size of a medium pizza in the doorway. Many stains throughout.Very bad smell. Overrall dirty. Afraid to touch or sit on anything. Front desk clerk recorded my concerns on...

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Helpful?
Thank Nancy L
Jonathan R, Manager at Senator Inn & Spa, responded to this review

Thank you for taking the time to review our hotel. Your comments are important to us in our efforts to improve our standards of service. On behalf of the Senator Team, I would like to extend my apology for the disappointment that you’ve encountered with your room. As the Front Office Manager, I would be happy to speak with you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service

Additional Information about Senator Inn & Spa

Address: 284 Western Ave, Route 202, Augusta, ME 04330-4934
Region: United States > Maine > Augusta
Price Range: ₹ 6,545 - ₹ 9,751 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Senator Inn & Spa 3*
Number of rooms: 124
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Also Known As:
Senator Hotel Augusta
Senator Inn And Spa
Best Western Senator Hotel
Best Western Augusta
Augusta Best Western
Hotel Style:
#1 Green Hotel in Augusta
#3 Business Hotel in Augusta
#4 Family Hotel in Augusta
#5 Romantic Hotel in Augusta
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Questions & Answers

Here's what travellers have asked, with answers from Senator Inn & Spa staff and other travellers.
10 questions
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Questions? Get answers from Senator Inn & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We very much enjoyed the close proximity to the spa in room 147.”
 of 5 bubbles V3941PYkimd, 18 Dec 2016 | Read review
“The hotel is U-shaped, and 116 is furthest from the pool at the opposite end of the U (though if it is warm enough you can walk outside).”
 of 5 bubbles memcc, 26 Nov 2016 | Read review
“Suites are great”
 of 5 bubbles Oakley21, 20 Nov 2016 | Read review
“Ask for a newly renovated room”
 of 5 bubbles medley080, 3 Nov 2016 | Read review
“There are rooms between the pool/ spa area and the restaurant that are really convenient.”
 of 5 bubbles cham0jet, 1 Nov 2016 | Read review
5 of 5