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Sheraton Grand Panama

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Sheraton Grand Panama
Sheraton Grand Panama
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530 Reviews from our TripAdvisor Community

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Showing 318: English reviews
Toronto, Canada
Reviewed 29 October 2012

The Sheraton Hotel and Convention Center is a beautiful renovated hotel. I enjoyed my stay there but I had to say that the staff was marvellous and delightful. Horacio was really friendly at check in and treated us really nice. Jose Guillermo was really nice too and helpful with a great personality. Most of the staff are wonderful including the...

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Helpful?
Thank Rainbow_25_86
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this review

Panama, November 7, 2012 Dear Rainbow_25_86: Thank very much for your kind note and for acknowledging our staff. We strive to provide good service and your feedback is greatly appreciated by our team, especially for Horacio and Jose Guillermo. We hope to see you again in the near future. Best regards, Fernando Cardoso General Manager

Reviewed 12 October 2012

This is really a nice hotel with all you need and a 24 hour open bakery! A numerous staff but other the taxi when you need it and not the day before. The hotel had a good connection to a local tour operator what was a big advantage. And when the taxi ordered the day before didn't arrive the hotel...

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Thank inuit66
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this review

Panama, October 15, 2012 Dear Inuit66: Thank you for you kind note and for acknowledging our staff and service. We always strive to provide good services and your feedback is very important for us. We look forward to welcoming you back during your next travel to our country. Regards, Fernando cardoso General Manager

Reviewed 25 September 2012

Stayed here for 3 nights. They have great Starwood Platinum status recognition, and I was upgraded to one of their corner suites w/o asking. The check-in agent was polite and explained to me all the details. Their Club Lounge is nice and never crowded during the stay. The breakfast hours include full buffet items and omelette station. The evening spreads...

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Helpful?
1Thank HermosaBch
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this review

Panama, November 12 , 2012 Dear HermosaBch: Thank for your comments about our property, your feedback is very important for our team. We are sorry about the inconvencience with the taxi services. We hope you will have the opportunity to visit us again in the near future. Regards, Fernando Cardoso General Manager

Hertfordshire, United Kingdom
Reviewed 20 September 2012

The trip had started off on a bit of mix up with our hotel driver not being at the airport to great us, then there was no bell boy at the front to help with luggage. The hotel staff however couldn't be more apologetic and are empowered so long as it can be supported with a good argument to their...

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1Thank apsara14
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this review

Panama, November 12, 2012 Dear Apsara14: Thank for your kind note acknowledging our team. We strive to provice good service and your feedback is very important for us. We hope you will be back again during your next travel. Regards, Fernando Cardoso General Manager

The World
Reviewed 20 September 2012

Stayed here for just 1 night due to a diverted flight. Hotel staff were very helpful and efficient. Ate in their Bahia - buffet restaurant, standard international buffet style food, decent selection. Rooms were spacious, some with good views out to sea, Internet worked well. From what I could see, good location to downtown, but did not get the chance...

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Thank WarwickintheWorld
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this review

September 22, 2012 Dear Warwickintheworld: Thank for your kind note and for acknowledging our staff. Your feedback and opinion are very important for us. We look forward to seeing you again in the near future. Regards, Fernando Cardoso General Manager

Ottawa, Canada
Reviewed 17 September 2012

Experience was fine with the hotel itself. The hotel is a little bit out of Panama City and therefore you will have to take a taxi everywhere. The taxi from the hotel are expensive. I was usually charged about $15 to the old city. Going the other direction I got a taxi several times for $5. I think the tours...

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1Thank OttawaCanTravel
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this review

Panama, November 12, 2012 Dear OttawaCanTravel: We greatly appreciate you feedback and opinions about our property. Thank you for taking the time to provide us your compliments about our property. We hope you will have the opportunity to visit our hotel during your next travel to Panama. Best regards, Fernando Cardoso General manager

Franklin, Tennessee
Reviewed 12 September 2012

I arrived here on the night of 10th of September to attend a conference. When I woke up the next morning and turned on the tap to brush my teeth all I got was a gust of wind! There was no water. When I enquired, I was told that there was a water supply disruption across many parts of the...

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Thank Naradha
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this review

Septemer 13, 2012 Dear Naradha: We appreciate your feedback during your stay with us and we are deeply sorry for all the inconveniences. Unfortunately, this situation could not be controlled by the hotel as it was a problem of the water treatment plant of the city of Panama, which directly affect the area where our hotel is located. Again, please...

Prince Rupert, British Columbia, Canada
Reviewed 31 August 2012

Our stay at the Sheraton Panama City & Convention Center was excellent! The staff was overwhelmingly friendly and helpful! We were upgraded to a Club level room because it was our honeymoon by the young lady who checked us in. Our concierge arranged an english speaking tour guide for us who was INCREDIBLE! Our room was clean, bright and had...

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2Thank Trish L
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this review

September 1st, 2012 Dear TrishL: Thank very much for your kind note acknowledging our staff and services. We always strive to provide excellent attention to our guests and your feedback is greatly appreciated by our team. We hope you will have the opportunity to come back again during your next visit to Panama. Best regards, Fernando Cardoso General Manager

Toronto, Canada
Reviewed 30 August 2012

I attended a wedding here - my purpose for going to Panama and the waitstaff in the banquet area were great - very friendly and very attentive. The food was very good. I went back the next day for dinner at their restaurant and to spend time in the casino attached to the hotel. My feelings regarding the service and...

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Helpful?
Thank Liz8723
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this review

September 1st, 2012 Dear Liz8723: Thank you very much to take the time to share with us your experience here at Sheraton Hotel. We are very sorry to that you have a bad experience with the taxi services. Your feedback is very important. We look forward to welcoming you back during your next visit to Panama. Best Regards, Fernando Cardoso...

Ottawa, Canada
Reviewed 26 August 2012

The problem begins with the description on the web site in which the rooms are described as recently refurbished. The term, 'recently', was extremely generous as the decor is considerably outdated and the furniture quite worn. The mattress on the bed needed replacing as well. Our walk-in shower was a death trap as one's feet would start to slide even...

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Helpful?
Thank RoadwarriorLynne
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this review

Panama, November 12, 2012 Dear RoadwarriorLynne: Thank you for note regarding your stay with us. We greatly appreciate your feedback and opinion. We hope you will have the opportunity to visit us again in the near future. Regards, Fernando Cardoso General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
The Sheraton Panama Hotel & Convention Center is a deluxe five-star hotel perfectly situated in the heart of Panama City’s business and financial district. Enjoy superb amenities and the proximity of Tocumen International Airport and the Atlapa Convention Center, which is located just across the street from the hotel. This luxury hotel in Panama City is surrounded by premier leisure attractions such as the famous Multiplaza Shopping Mall and the shops and restaurants of Old Panama. ... more   less 

Additional Information about Sheraton Grand Panama

Address: Via Israel y Calle 77 | San Francisco, Panama City 0819, Panama
Region: Panama > Panama Province > Panama City
Price Range: ₹ 6,947 - ₹ 10,807 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Panama 4*
Number of rooms: 361
Reservation Options:
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Also Known As:
Sheraton Panama City Hotel Panama City
Panama City Sheraton
Sheraton Grand Panama Panama City
Hotel Style:
#8 Casino Hotel in Panama City
#18 Spa Hotel in Panama City
#27 Luxury Hotel in Panama City
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Panama staff and other travellers.
8 questions
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Huffman, Texas
9 months ago

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Questions? Get answers from Sheraton Grand Panama staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a high floor room with ocean view”
Radu Toma, 7 Apr 2017 | Read review
“Ocean view isn't that great, pool view might be nicer.”
Five_from_Canada, 4 Apr 2017 | Read review
“water views are nice higher up the tower”
maltyone, 2 Apr 2017 | Read review
“I can´t think of any tip”
tarigax, 22 Mar 2017 | Read review
“The highest the floor, the better.”
Diogenescl, 16 Mar 2017 | Read review
5 of 5