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About
4.5
#7 of 60 hotels in San Salvador
Location
Cleanliness
Service
Value
The Courtyard by Marriott San Salvador is located in El Salvador. Enhance your trip by staying in our modern contemporary rooms and suites. Enjoy the many amenities like luxury bedding, complimentary Wi-Fi, and grab-and-go snacks and drinks. With 24-hour access to the fitness center, you can maintain your exercise routine. During your downtown, take a dip into the glimmering outdoor pool.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Some of the facilities aren't up to par, such as broken elevator buttons and a swimming pool that is rarely in the sun. However, I did enjoy my stay here. My King bedroom was spacious with a sofa bed and nice desk area. The gym was basic but good enough for everything.
There is a nice shopping center (La Gran Via) right across there, with plenty dining options. Another couple shopping centers are also walking distance.
As a Titanium member, I had 3 options for a welcome gift: 1) 500 Bonvoy points 2) A single use $10 voucher for dining/drinks 3) Items from the market. I chose option 3 and selected two beers and nuts.
The staff were kind enough to find me a top floor corner room. (I'm a light sleeper and requested a quiet high floor room via the app). The only noise problems I had was the last night when the room next door was playing music and singing. I texted the front desk via the app and 20 minutes later security came and got them to be quiet . The front desk staff were helpful the few other times I needed them as well, like when I needed to break a $50 bill for smaller amounts and when I needed to do laundry (there's a washer and dryer on the 6th floor for guest use - $7 for wash and dry, including detergent and dryer sheet.)
I will stay here again when I return to San Salvador.
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Date of stay: February 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My family and I stayed at the Courtyard by Marriott in San Salvador, El Salvador. The reception at the hotel by every employee was second to none. They made us feel at home immediately. From the employees at the front desk to the cooks, maids and all other employees, they were all extremely helpful, friendly and courteous. This hotel is next to an outdoor mall called La Gran Villa. Lots of restaurants and department stores (outdoor and indoor stores). This is a very safe area to walk around. Lots of security, and friendly people. We did not see any criminal element in the area.
This was our first time in El Salvador and the experience was great. The Marriott is centrally located to many of the activities and landmarks in the country. I can’t emphasize how safe this area (La Gran Villa) is and how much fun it is to just hang out and enjoy a beer or some coffee at one of the many shops/restaurants.
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chose this place based on the reviews and wasn't disappointed. I got upgraded to a superior room because of my platinum elite status and chose the food and beverage credits. There's even a washer and dryer on the 6th floor, which is convenient. I didn't use the pool, but it's a nice small size for people to use. As a solo female, I felt completely safe. The hotel is under renovation, but that didn't affect my experience here. It is literally steps away from the mall and a 5 minute walk to a local food hall, which I highly recommend. The staff was very friendly. This made for a great first experience and stay in San Salvador.
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Date of stay: May 2023
Rooms
Service
Sleep Quality
Room Tip:Â Superior on high floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Originally we had booked a Suite for three nights..Upon our arrival (9:00 am) suite was not ready and we needed to get ready and a Standard Room (much smaller room) was offer to us to to get ready. At 10:00 am after living the room we went to the front desk and we spoke to the same person Andres Rosales that we NO longer needed the suite, that we had already unpacked and shower, which Mr Rosales at that time told us our suite will be ready at 11:00 but we told him again we no longer need it ! Andres Rosales never cancelled the suite and claimed they sent us an e mail letting us know our suite was ready. Number one my husband and I told Mr. Rosales that we no longer needed the Suite to please cancel, number two I don't read e-mails during my vacation. We were charged the rate of the suite ! At check In, they insisted an authorization of protection Deposit of $750.00 now my credit card is saying I authorized those charges. We have file a complain case with Marriott Headquarters Office and we are also members of BonVoy. We had travel all over the world in the last 40 years and never had this happened to us ! Be careful !
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Date of stay: November 2019
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roam63899220283, Lider de Recepción at Courtyard San Salvador
Responded 13 Feb 2020
Dear. Mrs. Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard San Salvador. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for issue. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to San Salvador.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worst Marriot Stay of my life. 1. There was no parking do to an event they had at site so people who asked for a room had to search for parking and people at the event where given free space. 2. Room wasn’t made, the housekeeper put the do not disturb sign and argued we put it on the door when we didn’t put it. 3. No solution was given and the guy at the reception laugh at our face when we where asking for a solution to get a parking space and when we debated that our privacy was violated because the housekeep got into our room just to pick the do not disturb sign and put it on our door so she hadn’t had to do our room. (This happened in three of or five bedrooms on the same floor).
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Date of stay: November 2022
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aida Navarrete, Guest Services / Front Office at Courtyard San Salvador
Responded 30 Nov 2022
Thank you for taking the time to complete a feedback in regard to your recent stay at the Courtyard San Salvador. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay, as the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations, on behalf of all our Operation Team and myself I apologize for all the inconvenience during your stay with us. Please rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to San Salvador. Sincerely, Aida Navarrete Operations Manager
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Nice rooms, nice location. Discriminatory staff. We stayed a couple days and they were aware of our needed use of the Handicap parking spot. They had a check in of some "ballers" in their prados and big suvs and they allowed them to use all the handicap spots. They were politely informed and just smiled at me and told me to part on the edge. Not even a parking spot, just a space on the compound. Great work. Front desk staff is rude! Stop discriminating against your guests judging us by our cars
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Â Drive a nice car and you'll get treated better!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aida Navarrete, Guest Services / Front Office at Courtyard San Salvador
Responded 21 Mar 2024
Thank you for giving us the opportunity to serve you during your visit to San Salvador. We can see in your scores and comments that we have room for improvement. We have shared your feedback with the leaders of our hotel and we will continue working to improve our service. We hope to serve you again whenever your travels bring you back to San Salvador.
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Modern property in a great location, across the street from shopping and restaurants. Rooms are very clean, and the hotel is fully committed to highest safety measures throughout the Covid pandemic. Staff is very accommodating and professional.
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Date of stay: October 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location is the best part. Right next to some shopping centers and restaurants. Cross the street to get to Hacienda Real which is a great restaurant. There is no lounge and the front desk seemed confused about the question. They have a tiny pool and also a really small gym. Service from the guys at the lobby bar was great. There are some other hotels in the vicinity that I'd try instead in the future considering the price.
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Date of stay: July 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aida Navarrete, Guest Services / Front Office at Courtyard San Salvador
Responded 22 Jul 2023
We are delighted to have been the hotel of choice during your recent stay in San Salvador. It was a real pleasure serving you and we appreciate the time it took to evaluate your stay and share your comments. We have met with our leaders and our Front Desk Staff to convey your feedback and take the necessary actions to improve our service and thus exceed the expectations of our guests also I would like to take advantage of confirming that our hotel does not have a lounge. We hope to have the opportunity to serve you again in a future visit to San Salvador.
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Good position for business, near to some commercial areas, safe area. Bathroom not too cosy, lot of noise from AC system, breakfast very repetitive. On the positive side, people are nice, small pool with a garden and a gym open 24/7.
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Date of stay: August 2022
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aida Navarrete, Guest Services / Front Office at Courtyard San Salvador
Responded 27 Aug 2022
Thank you for taking the time to share your recent experience at Courtyard San Salvador. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance caused by AC system. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. Thank you again for your feedback and we hope to serve you again whenever your travels bring you back to San Salvador.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This property is a brand new facility super well located near to the entrance of La Gran Via Mall, with a wide range of restaurants and bar choices.While I was planning to stay for the next 3 to 4 days of my stay in San Salvador, I decided to book at Sheraton Presidente San Salvador instead due to their poor customer-oriented practices at the Front-Desk.
I hope it was just one of those days where things are not really meant to be right, because nothing worked properly during my check-in. The very young Lady who attended me could't find my reservation, then she told me that my upgrade as Gold Member is not available, then she told me that breakfast is not included as their property doesn't recognize Marriott Rewards program, and finally she offered me to check with the Manager what can be done as compensation of the above, and whoever was that Manager, he wrote me back a couple of days after I left the hotel.
I have to say that the public areas and rooms are very good designed and furnished, and the Staff at the bar and restaurant are awesome, and they actually made feel better after the wrong treatment I received at first. Dinner was delicious and breakfast buffet was even better, congratulations for that and that people honor the Courtyard Brand and Image!!!
Everybody deserve a second chance and i'm willing to come back and try again the check in process as I know that Manager should have understood why i did not answer his message...just came way too late.
Wish you the best!!!
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Date of stay: October 2016
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip:Â "Rooms at the back are quieter"
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AnaRo126, Director of Sales at Courtyard San Salvador
Responded 23 Dec 2016
Dear Guest, Thank you for taking the time to share your recent experience at the Courtyard San Salvador with us. One of our key priorities is to provide the highest level of friendly and courteous service. I am very sorry to learn that the quality of service provided by our front desk staff did not quite meet your expectations. Please rest assured that your comments have been shared with the team in an effort to improve our check in experience. Thank you again for your time and we hope you choose to stay with us again whenever your travel needs bring you back to San Salvador. Anabell Romero Courtyard by Marriott San Salvador
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Google Taxis Acacya in San Salvador for transport from and to the airport and almost anywhere including tours. I believe their Tel is (503) 2521 1000. You can call them or reserve on line. Be safe and enjoy your visit
There are more places to choose from in the San Salvador area.
PRICE RANGE
₹11,085 - ₹18,475 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard by marriott san salvador hotel san salvador, courtyard san salvador, san salvador courtyard
LOCATION
El SalvadorSan Salvador DepartmentSan Salvador
NUMBER OF ROOMS
133
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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