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Boulevard del Hipodromo, Avda. las Magnolias Colonia San Benito, San Salvador El Salvador
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (222)
Room & Suite (89)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 01/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Barceló San Salvador
Updated 01/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 65 hotels in San Salvador
Location
Cleanliness
Service
Value
Travellers' Choice
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Hot bath
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Car hire
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
Spanish
Hotel links
Special Offer:EXTRA 10% OFF
1411Reviews22Q+A63Room tips
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Most Recent
Loftyobject5 wrote a review Apr 2022
San Salvador, El Salvador2 contributions
Ever since Barceló bought this hotel, things have been going down hill from there. Seems like the change really did come at a bad time, considering covid and all. My wife and I stayed here in April and we noticed that they have started to assign only the bottom floors. They also only assign the the rooms that face the city and leave out the rooms with volcano view. Maybe they only give them out to customers who don't book with discounts, which would explain why we had such a lack of attention to detail in our stay. The room was not nice, the minibar was empty (although we did have the fridge connected in the room). They used to offer courtesy drinks at stikers bar and now they stopped doing so. The hotel looks worn-out, carpets, towels and linnen. My towel was so thin that felt like it was going to get torn. Cuttlery at the restaurant was aweful too. Overall I didn't enjoy the feeling I got while staying here since I couldn't help comparing it with the "hotel" I've been visitin for over 5 years now. I recommend management to do something about it asap.
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Date of stay: April 2022Trip type: Travelled as a couple
Room Tip: Close to main landmarks. Walking distance to restaurants and night life. Safe neighborhood.
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Response from Ilsie Mercadillo, Guest Services / Front Office at Barceló San Salvador
Responded 16 May 2022
Dear Guest, Thank you for the detailed review and feedback on your recent stay. Our team will discuss how we can improve on these areas of performance so we can improve in the future. Covid did hurt us a lot, but slowly we are trying to improve. We will forward your observations and comments to our Executive Office. We hope you stay with us again in the near future.
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vacationJan2010 wrote a review Aug 2021
Miami, Florida187 contributions193 helpful votes
Hotel's Favourite
My wife and I stayed 3 nights at this hotel and we were both very pleased with everyone and everything during our whole stay. The members of their Staff are extremely professional and friendly, their service is outstanding, and the buffet breakfast could not be better. We would like to highly commend all the attendants at the Reception Desk, specially the two gentlemen named Alejandro, one of them checked us in and the other one checked us out. Our most sincere gratefulness to Jorge Alexander, Nelson and Cristobal for helping us with the luggage or whenever we needed some information or advice. Rosmary in House Keeping was also very efficient and pleasant, she always had a smile in her face. Once more, we thank every single employee in this hotel for doing such a magnificent job, FELICIDADES A TODOS!!!!!!
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Date of stay: August 2021
Value
Rooms
Service
1 Helpful vote
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Response from Ilsie Mercadillo, Guest Services / Front Office at Barceló San Salvador
Responded 30 Aug 2021
Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel. We are so happy to hear you enjoyed our great location and services at Barceló San Salvador, we always strive to exceed guests' expectations and your comments will help our team reach that goal. We will share your comments with our team, especially both Alejandros', Alexander, Nelson Cristobal and Rosmery. We look forward to seeing you and your family on your next visit to San Salvador.
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Romulo R wrote a review Apr 2022
Culver City, California1 contribution
I was visiting San Salvador for a relatives wedding taking place at the Barcelo. I did not stay at the hotel, but I had a drink at the Churchill Bar in the lobby the evening of the event. After a couple drinks I paid my $50 tab with my credit card and left. The next day I noticed I had a $342 transaction from the hotel on my card, this was very strange because I didn’t even stay at the hotel. A day later before heading back home to the States, I went back to the Barceló to inquire about the charge and conveniently there was no one to talk to, everyone had gone out for lunch. Now back home trying to resolve this and I’m caught in a game of “hot potato, “ getting passed from one place to next without resolution. I can’t believe I lost site of my card for two minutes when the bartender took it to a little room just outside the bar, then this….something shady is going on there. It’s shocking that such a thing can occur at a reputable hotel like the Barceló.
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Date of stay: April 2022Trip type: Travelled with family
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921adriank wrote a review Mar 2022
Seattle474 contributions67 helpful votes
Pros: Location, very friendly and helpful staff, nice coffee shop inside hotel. Hotel restaurants are OK. Cons: Hotel needs updates. Rooms are showing age. The bed in my room was very uncomfortable: matees was spongy. Towels are old and very rough, especially bad for sensitive skin. Bring your own toiletries, as the onces that hotel provides are of very low quality. There is a coffee machine in the room but the coffee provided is of very poor quality. The pool is very small and quite shallow. Breakfast is OK. However, if you come very early in the morning, you will notice that fruits are leftovers from the prior day and are not tasty. The quality gets better later in the day.
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Date of stay: March 2022Trip type: Travelled solo
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Response from Ilsie Mercadillo, Guest Services / Front Office at Barceló San Salvador
Responded 16 May 2022
Dear Guest, We appreciate the time you spent sharing your comments following your visit to Barceló San Salvador. Our guests' feedback is of the utmost importance because it gives us the chance to improve customer service, maintenance issues or any other problem that we might not be aware of. We will forward your observations to our Executive Office.
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simpangratis wrote a review Dec 2021
Irvine, California416 contributions150 helpful votes
The title said it all, located smack in the middle of very nice area, which is what we are looking for since we are female and San salvador is the end of the trip. Very clean and at the same par like Mariott. Polo Campero,Bambu mall and mc donald accross the street. Price is a steal for US standard, at $60 per night (we book few months ahead).
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Date of stay: November 2021
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Ilsie Mercadillo, Guest Services / Front Office at Barceló San Salvador
Responded 6 Dec 2021
Dear Guest, We greatly appreciate the time you spent reviewing your recent experience in our hotel, Barcelo San Salvador. We are happy to hear you enjoyed our great location and services, we always strive to exceed guests' expectations and your comments will help our team reach that goal. Thank you for highlighting our location, cleanliness, and price. We look forward to welcoming you back in the near future.
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Garry K wrote a review Dec 2021
Atlanta, Georgia, United States36 contributions68 helpful votes
This was my first trip to El Salvador and was not sure what to expect. I was extremely happy with the trip and with Barcelo. The hotel staff were extremely welcoming and helpful. The rooms were very nice. The bed was comfortable. The hotel itself is located in a very upscale neighbor of San Salvador. Lots of restaurants nearby. I felt very safe and comfortable walking around the area during the day and at night.
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Date of stay: November 2021
Rooms
Cleanliness
Service
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Response from Ilsie Mercadillo, Guest Services / Front Office at Barceló San Salvador
Responded 6 Dec 2021
Dear Guest, We greatly appreciate the time you spent reviewing your recent experience in our hotel, Barcelo San Salvador. We are happy to hear you enjoyed our great location and services, we always strive to exceed guests' expectations and your comments will help our team reach that goal. Thank you for highlighting our staff, rooms, and location. We look forward to welcoming you back in the near future.
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Rob O wrote a review Oct 2021
New York City, New York127 contributions94 helpful votes
Booked directly through the website and got a great deal, check in was quick and easy! The staff arranged an airport transfer quick and easily. The breakfast in the hotel restaurant was standard and a good start to the day! Would definitely recommend staying here!
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Date of stay: October 2021Trip type: Travelled solo
2 Helpful votes
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Response from Ilsie Mercadillo, Guest Services / Front Office at Barceló San Salvador
Responded 25 Oct 2021
Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló San Salvador. We are so happy to hear you enjoyed our great location and services. Thank you for highlighting our friendly and helpful staff. We look forward to welcoming you back in the near future.
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Wei2Yue wrote a review Sep 2021
Montreal, Canada93 contributions153 helpful votes
The good: Very helpful staff. Excellent location with many restaurants in the area. Big room and bathroom. Very stable and fast WiFi. Great breakfast selection and received a complimentary late checkout at 15:00 on my last day. Good value for money. I would certainly stay here again. The bad: My room was closely located to the elevator and it wasn't always quiet. There were a lot of people talking in the corridor and the phone near the elevator kept ringing. The fridge in the room was also super loud and I had to unplug it in order to sleep.
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Date of stay: September 2021
Cleanliness
Service
Sleep Quality
Room Tip: Far away from elevator
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2 Helpful votes
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Response from Ilsie Mercadillo, Guest Services / Front Office at Barceló San Salvador
Responded 23 Sep 2021
Dear Guest, Thank you for the great feedback of your recent stay at our Barceló San Salvador; guest satisfaction is our number one goal and there is nothing better than achieving that, We are happy our hotel and staff were able to meet all your needs during your stay, thank you for highlighting our breakfast, rooms and service. We apologize for the noise, please let us know on your next visit that you prefer a room away from the elevator, so you can enjoy a peaceful night. We look forward welcoming you back to our property.
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Angel G wrote a review Sep 2021
4 contributions
Good morning, I hope this email will be an eye opener for your hotel. I’ve been coming to Barceló just about every month for the last 5 months and it’s been a phenomenal experience until this week. The service has always been great especially the breakfast team. However, this time has been quite a disappointment. I write this email so that the management would receive constructive criticism. If I experienced this, I am sure I am not the only guest. Striker’s service was terrible one night. My husband and friend waited 15 minutes to receive menus (it was not busy) just to be met with an attitude. We all come from a service industry background, so this is not acceptable. There was no friendly smile or warm greeting (breakfast team is much preferred). Housekeeping - one night my son accidentally stained a bed sheet. It is customary where if the sheets are pulled off the bed and left on the floor, that is a sign it needs to be replaced with new ones. However after breakfast I come back to the room only to find the same dirty sheets back on the bed. The stain was in the same position as when I pull the sheets off. This was late rectified when I believe a supervisor over head my husband talking to the housekeeper and she came back to replace everything. On the next day, as I go to the bathroom to put down the floor towel, it is still dirty! I mean it was wet and black with shoe stains. The floor mat was folded inside out and placed back on to the bathtub. This only leads me to believe that any bath towels left on the floor might not have been replaced and simply put back on the racks - this is absolutely unfathomable. I’m still in shock that Barcelo’s standards and expectations have dropped so much! Employees need to be better trained. I tipped the housekeepers daily wanting to take care of them knowing the work they do is of significant importance to guests and I am truly disappointed. Parking - we always drive to and from Barceló and one particular night, as soon as the attendant saw that we were coming in for the night - he blocks the entrance to the first floor parking. Why would he do that? His reasoning was “it’s full”. I understand there is a portion that is reserved for Diplomats. I gave him the benefit of doubt maybe it really was full. Once I parked downstairs in P2, as I was coming to to P1, there were 5 spots available! What reason would he (Oswaldo) have to do that? Even when the lot was full at times the attendants never blocked off the entrance. His response was not very pleasant. I strongly believe that employees are a direct representation of the company and this experience was horrifying. It will be difficult to decide to return to Barceló again in the future. The best part was the service from the breakfast team every morning.
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Date of stay: September 2021Trip type: Travelled with family
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Response from Ilsie Mercadillo, Guest Services / Front Office at Barceló San Salvador
Responded 9 Sep 2021
Dear Guest, Thank you for taking the time to write in detail about your recent experience in our hotel. We are deeply sorry that we failed to meet your expectations. I sincerely apologize that we let you down regarding the room cleanliness, Strikers service and parking lot. Your satisfaction is important to us, rest assured that your feedback will be helpful to give additional training in the level of cleanliness required to meet the hotel standards and to improve our service. Thank you in advance for your continued trust, we look forward to welcoming you soon.
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carlosynatydiaz wrote a review Aug 2021
1 contribution
Very nice hotel, stayed 5 nights in the hotel and every single moment was a pleasure, since the Reception, restaurants, room service until we left we experience very good atmosphere. Thanks to all the staff Specially Ericka at the restaurant, my 10 years old daughter was very confortable with her.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Ilsie Mercadillo, Guest Services / Front Office at Barceló San Salvador
Responded 31 Aug 2021
Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, it is always a pleasure to receive positive feedback. We will share your comments with our team, especially Erika. This feedback will encourage our staff as we strive to continuously improve the quality of our services.
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PRICE RANGE
$87 - $123 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton princess san salvador hotel san salvador, hilton hotel san salvador, hilton san salvador, san salvador hilton
FORMERLY KNOWN AS
Hilton Princess San Salvador
LOCATION
El SalvadorSan Salvador DepartmentSan Salvador
NUMBER OF ROOMS
205
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Frequently Asked Questions about Barceló San Salvador
Which popular attractions are close to Barceló San Salvador?
Nearby attractions include Art Museum of El Salvador (0.4 km), Museo Nacional de Antropología (0.7 km), and Tin Marin Children's Museum (0.8 km).
What are some of the property amenities at Barceló San Salvador?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Barceló San Salvador?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barceló San Salvador?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Barceló San Salvador?
Yes, free parking is available to guests.
What are some restaurants close to Barceló San Salvador?
Conveniently located restaurants include Brutto El Salvador, Cadejo Brewing Company, and Restaurante Don Li.
Are there opportunities to exercise at Barceló San Salvador?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Barceló San Salvador have airport transportation?
Yes, Barceló San Salvador offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Barceló San Salvador?
Yes, dry cleaning and laundry service are offered to guests.
Does Barceló San Salvador offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Barceló San Salvador?
Many travellers enjoy visiting Hospital Divina Providencia Chapel (2.7 km).