Intercontinental San Salvador-metrocentro Mall, An Ihg Hotel
Intercontinental San Salvador-metrocentro Mall, An Ihg Hotel
Boulevard De Los Heroes Y Avenue Sisimiles Avenue Sisimiles, San Salvador AP 05 44 El Salvador
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Avg. ₹17,112 /night, 3/23 - 3/24
₹24,594
per night
₹19,564
per night
₹14,533
per night
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About
#1 of 62 hotels in San Salvador
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
InterContinental San Salvador-Metrocentro Mall is a luxury hotel located in the city's business center and next to Metrocentro Mall, one of Central America's largest shopping malls. During your stay, enjoy exceptional dining at our selection of restaurants including Faisca do Brasil, Nau Sushi Lounge, or Picasso Stone Flame Oven. Relax with an indulgent spa treatment, rejuvenate at the fitness centre, or simply relax in your elegant guest room after exploring the city.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hot bath
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Paid private parking on-site
Public wifi
Paid wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Neck massage
Salon
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
24-hour check-in
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Telephone
Iron
Room types
Mountain view
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Family
Languages Spoken
English, Spanish
Location
Boulevard De Los Heroes Y Avenue Sisimiles Avenue Sisimiles, San Salvador AP 05 44 El Salvador
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 65 out of 100
65
Comalapa Intl Airport
34.2 km•
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Ilopango International Airport
10.6 km•
See all flights
Car Hire
29 Restaurants
within 0.5 kilometers
Reviews
Traveller rating
- 795
- 257
- 51
- 20
- 19
Time of year
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Detailed Reviews
Hotel's Favourite
Spent a week here and had a wonderful stay. Staff was very attentive, and room was extremely clean and quite. Would highly recommend to anyone visiting San Salvador. Hotel also arranged transport to/from airport which was prompt and efficient. Thank you Intercontinental !
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterContinental San Salvador - Metrocentro Mall
My husband and I stayed here November 2021 for our anniversary. The hotel is in a perfect location with direct access to the Metrocentro Mall and many other things to do in this amazing city. The staff and front desk were extremely courteous and helpful. The hotel was extremely clean and very equipped with social distancing signage and hand sanitizer stations throughout the hotel.
Room: My husband and I are InterContinental Ambassadors, so we received a guaranteed upgrade. The room itself had a wonderful view of the city and the Metrocentro Mall. It still remained super quiet in spite of the close proximity to the shopping centers. The room was clean, and the bed and pillows were very comfortable. The bathroom was very modern, and the shower/tub had great water pressure. My only complaint was that the water temperature often varied from lukewarm to hot depending on the time of day.
Onsite Dinning: The onsite restaurants were okay for last minute dinning, but nothing was memorable considering the price. During our stay, we dined at the Faisca do Brasil and Picasso. The other restaurant Nau lounge was closed during our stay. Again, if you are looking for better fine-dining options, try Brutto El Salvador, La Gastroteca, or La Melangerie. In addition, do not be afraid to dine at some of the delicious local restaurants in the city center.
Pool/Gym/Spa: The pool and gym were both small but workable and the spa services were magnificent and really great for the value. My masseuse was magnificent, and the spa treatments were PERFECT! Just make sure you book your treatments upon arrival because spa slots fill up quickly.
Overall, the hotel made our stay in San Salvador extremely comfortable. I do believe that while some improvements to the dining options can be made, the hotel overall is quite solid and the hotel’s location cannot be beat. My husband and I would definitely stay here again.
My husband and I stayed here November 2021 for our anniversary. The hotel is in a perfect location with direct access to the Metrocentro Mall and many other things to do in this amazing city. The staff and front desk were extremely courteous and helpful. The hotel was extremely clean and very equipped with social distancing signage and hand sanitizer stations throughout the hotel.
Room: My husband and I are InterContinental Ambassadors, so we received a guaranteed upgrade. The room itself had a wonderful view of the city and the Metrocentro Mall. It still remained super quiet in spite of the close proximity to the shopping centers. The room was clean, and the bed and pillows were very comfortable. The bathroom was very modern, and the shower/tub had great water pressure. My only complaint was that the water temperature often varied from lukewarm to hot depending on the time of day.
Onsite Dinning: The onsite restaurants were okay for last minute dinning, but nothing was memorable considering the price. During our stay, we dined at the Faisca do Brasil and Picasso. The other restaurant Nau lounge was closed during our stay. Again, if you are looking for better fine-dining options, try Brutto El Salvador, La Gastroteca, or La Melangerie. In addition, do not be afraid to dine at some of the delicious local restaurants in the city center.
Pool/Gym/Spa: The pool and gym were both small but workable and the spa services were magnificent and really great for the value. My masseuse was magnificent, and the spa treatments were PERFECT! Just make sure you book your treatments upon arrival because spa slots fill up quickly.
Overall, the hotel made our stay in San Salvador extremely comfortable. I do believe that while some improvements to the dining options can be made, the hotel overall is quite solid and the hotel’s location cannot be beat. My husband and I would definitely stay here again.
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Date of stay: November 2021
Value
Rooms
Service
Room Tip: Views of the city are WONDERFUL!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I spent four nights here during a conference and was very happy with my stay. The staff is incredibly helpful and friendly. The room was clean and had everything necessary (coffee machine, iron, desk, blackout curtains, blow-dryer etc.). The bed was a bit too soft for my taste but comfy). Internet worked impeccably, including for video calls. Many reviews mention that there's an issue with the windows being foggy - I noticed that but it didn't bother me. I had a room opposite the elevator and it was quite noisy in the mornings but since I had to get up early all days it didn't really bother me either. The breakfast is plentiful - lots of fruit, cereals, pastries, bread, egg options, pancake station, just not that many tea options. The front desk organized a driver and guide for me to do a little tour to the Oscar Romero sites on my last day and I could not have been happier with the guide, he was amazing. There's a small pool next to the gym and spa, I got a massage but it was just ok. You can walk across the street at any time on the walkway and go to the Metrocentro mall which has everything you need - restaurants, supermarket, pharmacies, a lovely shop with high quality souvenirs and lots of other shops, that was really convenient. Overall, I was very happy with this hotel as a base for a work trip.
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Date of stay: September 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Get a room away from the elevator
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The intercontinental is supposed to be one of the better ones in the city but I was underwhelmed. The outside and lobby look promising but the rooms are outdated, cracks on ceilings, mini fridge does not cool properly, shower area and windows needs deeper cleaning. I was taken aback by the front desk staff their demeanor was dismissive/bored not friendly at all. The restaurant picasso/ NAU staff was very friendly and accommodating and food was good decently priced. But based on service and outdated rooms I would not recommend.
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Date of stay: January 2024Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Intercontinental San Salvador-metrocentro Mall, An Ihg Hotel
Responded 31 Jan 2024
Hi isabella820, Thanks for staying at the InterContinental San Salvador-Metrocentro Mall. We value your business with us. We're determined to provide a space where guests can have a pleasant stay. I'm sorry for the conditions and level of customer service you encountered during your stay. I have alerted the hotel management about your comments. I am confident that steps will be taken to improve your lodging experience. Again, thanks for staying with us. We welcome the opportunity to provide you with a pleasant stay. Sincerely, Connie D Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is my first visit to El Salvador and infact to any Central American country. Stayed in village hotel before moving into this city hotel. Due to huge cultural difference I was not expecting few obvious facilities which are there in other hotels in different parts of the world.
But this hotel is disappointing in so many ways. You will get luke warm water in shower, no concierge ( of course there is a big board which says concierge), locker didn’t work, website says weekend offer breakfast free when we checked in we understood that breakfast is free for weekend only not other days…it could be bad communication but I felt cheated.
Room was good, slept well all days. Internet works fine. Breakfast was fine. They make good cheese omelettes. Didn’t try any ofn their restaurants so can’t comment.
But this hotel is disappointing in so many ways. You will get luke warm water in shower, no concierge ( of course there is a big board which says concierge), locker didn’t work, website says weekend offer breakfast free when we checked in we understood that breakfast is free for weekend only not other days…it could be bad communication but I felt cheated.
Room was good, slept well all days. Internet works fine. Breakfast was fine. They make good cheese omelettes. Didn’t try any ofn their restaurants so can’t comment.
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Date of stay: February 2022Trip type: Travelled with family
Room Tip: Largest mall is just across the road but no high end stores so mall is all cluttered.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Intercontinental San Salvador-metrocentro Mall, An Ihg Hotel
Responded 28 Feb 2022
Hello Shilpach2015, Thank you for choosing to stay at our hotel and for sharing your experience. While I am glad you appreciate our rooms, internet connection, breakfast, and you had a quality sleep during your stay, your comment about the shower's water temperature, concierge, locker, website's information about the weekend free breakfast has caught my attention. What you described is definitely not the kind of experience we want any of our guests to have. We strive to offer the type of hospitality our guests value most where the essentials are done exceptionally well, but that did not happen on your visit. I am sorry for the letdown. I've shared your feedback with our management team, and I trust that they will use this as a reference to help us further improve the quality of our guests' experience. I hope to get another chance to host your next visit as we promise to make the value of your experience worth it for all the right reasons. Yours in hospitality, Jeraldine R. Case Manager IHG Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I spent 2 nights at the intercontinental in San Salvador. We are currently travelling through Central America over 5 months and decided to stay somewhere a little bit more expensive in San Salvador due to safety concerns. The intercontinental was perfect for this. There was good security on site. The wifi worked well. The bed was large and comfortable. The room was clean and well equipped with air conditioning, TV, etc. Staff were friendly. On site dining options were appreciated. There was a metro central hall directly across from our room, as well as a large highway but the double glazed windows meant we didnt hear any noise at all. The gym facility was good, although they would benefit from getting a leg press and lateral pull down machine. We were able to get a local tour company to pick us up from this hotel and take us around the city with door to door service.
Overall we had a wonderful stay and were sad to leave.
Overall we had a wonderful stay and were sad to leave.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rough around the edges but still a very pleasant stay. Rooms were clean, well appointed and had an excellent view of the mountains. The a/c worked great, shower and water pressure in good condition. Slept like a baby in the king size bed. Had an incredible massage in their spa. Breakfast was plentiful, I was always greeted by my name and with a smile by Lucy and Brenda lovely young ladies who made my morning. I would like to recognize Raphael the door usher who helped me with transportation, he was so kind and courteous as a solo female traveler I felt cared for. Highly recommend this hotel in San Salvador.
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Date of stay: May 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Had two nights here at the end of our trip to El Salvador. Great location for accessing the Mall across the road. The room was clean and well appointed. Staff were professional and happy to assist with any queries. Good mix of local and international dishes at the breakfast buffet. Used the gym and the pool, both of which were fine. The hotel arranged a cab to take us to the airport (USD30), who was right on time for an 0500 departure. Overall, would recommend.
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Date of stay: August 2023
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We chose this hotel as it looked comfortable and secure, which it was. So mission accomplished on one level. But:
1. There is a real issue with fogged windows (think they've been cleaned with a chemical that won't come off). Our room had an amazing view of a volcano, just we couldn't see it. We changed rooms but the second room was the same.
2. The service, especially at the front desk, was unfriendly and slow. There were lots of issues, but as a starting point, it may be an idea to give the staff some diversity training so they don't repeatedly question a gay couple seeking to share a room at check-in ("You meant to book two rooms right?", "But this room has just one bed" etc).
1. There is a real issue with fogged windows (think they've been cleaned with a chemical that won't come off). Our room had an amazing view of a volcano, just we couldn't see it. We changed rooms but the second room was the same.
2. The service, especially at the front desk, was unfriendly and slow. There were lots of issues, but as a starting point, it may be an idea to give the staff some diversity training so they don't repeatedly question a gay couple seeking to share a room at check-in ("You meant to book two rooms right?", "But this room has just one bed" etc).
Read more
Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Intercontinental San Salvador-metrocentro Mall, An Ihg Hotel
Responded 16 Sept 2023
Hi Dingis, Thank you for sharing your feedback and staying at our InterContinental San Salvador-Metrocentro Mall. We appreciate you choosing and doing business with IHG Hotels and Resorts for your travel needs. We aim to provide a remarkable and pleasant stay for our valued guests. I am sorry for the issues you encountered with your room. I have shared your feedback with our hotel manager so we can address this immediately to improve guest satisfaction. Again, thanks for the feedback. We hope to welcome you back! Many Thanks, Rosh D. Case Manager IHG Hotels and Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a very good stay and now I've actually stayed at every InterContinental hotel in Central America except for the one in Costa Rica. Overall, this InterContinental location is similar to the other ones in the region in that it is a comfortable oasis in the middle of a hot, busy, sometimes chaotic city. The hotel itself structurally is older but overall pretty well-maintained. Rooms showed signs of some updates in the bathroom (although water leaked out from the shower all over the floor repeatedly.) The hotel room was very, very clean (so important!) with an excellent bed which is consistent across the region's InterContinental hotels--yeah--along with great quality towels. Air conditioning, while old and pretty noisy, was very effective which is so important in a place that's as hot as this! No complaints there. Windows do a great job blocking out the noise from the busy street outside. Location is also good.
In terms of areas that caused it to lose a star--the employees at the front desk are generally not very friendly. They're usually busy talking to each other and almost never would say hello, smile, or barely even look at you when you walk by them. (Even if you have been there for several days and its the same agents every day at the front desk, so they probably recognize you.) Not sure why they can't at least smile--who is training them? Wasn't really impressed with the dining choices--definitely not as good as the options at the Managua InterContinental hotel location. The hotel also didn't seem to be very interested in following through on benefits for IHG loyalty members--for example, as an Platinum Ambassador with InterContinental you're supposed to get a 4:00 pm check-out. I had to ask for it instead of it being offered (or even mentioned) and then when I did they didn't seem too familiar with the process of how to do it. They also never offered the 600 "welcome gift" points or mentioned the $20 credit that comes along with a stay if you have Ambassador status. (I of course did bring that up as I wasn't going to lose out on $20 which would have happened if I hadn't said something.)
So overall a strong hotel, definitely one of the best--if not the best--in the city, but not as good as some of the other InterContinental choices in the region specifically the InterContinental in Managua or Tegucigalpa. My main recommendation for the hotel is to train the employees, especially at the front desk, to be a bit more pleasant and friendly to their clients. (Rather than just chatting with each other when guests are walking by.)
In terms of areas that caused it to lose a star--the employees at the front desk are generally not very friendly. They're usually busy talking to each other and almost never would say hello, smile, or barely even look at you when you walk by them. (Even if you have been there for several days and its the same agents every day at the front desk, so they probably recognize you.) Not sure why they can't at least smile--who is training them? Wasn't really impressed with the dining choices--definitely not as good as the options at the Managua InterContinental hotel location. The hotel also didn't seem to be very interested in following through on benefits for IHG loyalty members--for example, as an Platinum Ambassador with InterContinental you're supposed to get a 4:00 pm check-out. I had to ask for it instead of it being offered (or even mentioned) and then when I did they didn't seem too familiar with the process of how to do it. They also never offered the 600 "welcome gift" points or mentioned the $20 credit that comes along with a stay if you have Ambassador status. (I of course did bring that up as I wasn't going to lose out on $20 which would have happened if I hadn't said something.)
So overall a strong hotel, definitely one of the best--if not the best--in the city, but not as good as some of the other InterContinental choices in the region specifically the InterContinental in Managua or Tegucigalpa. My main recommendation for the hotel is to train the employees, especially at the front desk, to be a bit more pleasant and friendly to their clients. (Rather than just chatting with each other when guests are walking by.)
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Date of stay: March 2024Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
By car about 30min without traffic
You can have pupusas for breakfast during the breakfast buffet.
"Great Hotel, encourage the management to re-install the Speakman Anystream shower heads."Read full review
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PRICE RANGE
₹14,017 - ₹20,122 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental hotels real san salvador hotel san salvador, intercontinental san salvador, san salvador intercontinental
LOCATION
El SalvadorSan Salvador DepartmentSan Salvador
NUMBER OF ROOMS
226
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Claim Your ListingINTERCONTINENTAL SAN SALVADOR-METROCENTRO MALL, AN IHG HOTEL - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about Intercontinental San Salvador-metrocentro Mall, An Ihg Hotel
Which popular attractions are close to Intercontinental San Salvador-metrocentro Mall, An Ihg Hotel?
Nearby attractions include Centro Monsenor Romero (0.5 km), Metrocentro Mall (0.1 km), and Iglesia del Calvario (0.5 km).
What are some of the property amenities at Intercontinental San Salvador-metrocentro Mall, An Ihg Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Intercontinental San Salvador-metrocentro Mall, An Ihg Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Intercontinental San Salvador-metrocentro Mall, An Ihg Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Intercontinental San Salvador-metrocentro Mall, An Ihg Hotel?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Intercontinental San Salvador-metrocentro Mall, An Ihg Hotel?
Conveniently located restaurants include Faisca do Brasil, NAU Lounge, and Picasso Stone Flame Oven.
Are there opportunities to exercise at Intercontinental San Salvador-metrocentro Mall, An Ihg Hotel?
Yes, guests have access to a fitness centre and an outdoor pool during their stay.
Does Intercontinental San Salvador-metrocentro Mall, An Ihg Hotel have airport transportation?
Yes, Intercontinental San Salvador-metrocentro Mall, An Ihg Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Intercontinental San Salvador-metrocentro Mall, An Ihg Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Intercontinental San Salvador-metrocentro Mall, An Ihg Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.