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InterContinental San Salvador - Metrocentro Mall

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Boulevard De Los Heroes Y Avenue Sisimiles Avenue Sisimiles, San Salvador AP 05 44 El Salvador
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Traveller (460)
Room & Suite (148)
Dining (77)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental San Salvador - Metrocentro Mall
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 65 hotels in San Salvador
Location
Cleanliness
Service
Value
This luxury hotel is located at the city's business center and next to Metrocentro Mall, one of Central America's largest shopping malls with more than 500 venues. Our guestrooms are designed to ensure your best rest, equipped with soundproof windows, custom mattresses, high streaming speed Internet and more. Enjoy our wide selection of restaurants such as Faisca do Brasil, an authentic rodizio style Brazilian steakhouse. Nau Sushi Lounge where guests enjoy fresh sushi rolls, handcrafted cocktails and live music. Picasso Stone Flame Oven is our casual restaurant, the perfect spot for enjoying pizzas, carpaccios, burgers, pastas and desserts. Guests can exercise at our fitness center or relax at our Spa InterContinental where they can choose from a variety of soothing massage treatments.
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Property amenities
Car park
Paid wifi
Outdoor pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Restaurant
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Neck massage
Salon
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
24-hour check-in
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Telephone
Iron
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Room types
Mountain view
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Modern
Languages Spoken
English, Spanish

Location

Full view
77Somewhat walkable
Grade: 77 out of 100
29Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
1124Reviews25Q+A84Room tips
Traveller rating
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Shannon May wrote a review Mar 2022
Chicago, Illinois6 contributions2 helpful votes
InterContinental San Salvador - Metrocentro Mall My husband and I stayed here November 2021 for our anniversary. The hotel is in a perfect location with direct access to the Metrocentro Mall and many other things to do in this amazing city. The staff and front desk were extremely courteous and helpful. The hotel was extremely clean and very equipped with social distancing signage and hand sanitizer stations throughout the hotel. Room: My husband and I are InterContinental Ambassadors, so we received a guaranteed upgrade. The room itself had a wonderful view of the city and the Metrocentro Mall. It still remained super quiet in spite of the close proximity to the shopping centers. The room was clean, and the bed and pillows were very comfortable. The bathroom was very modern, and the shower/tub had great water pressure. My only complaint was that the water temperature often varied from lukewarm to hot depending on the time of day. Onsite Dinning: The onsite restaurants were okay for last minute dinning, but nothing was memorable considering the price. During our stay, we dined at the Faisca do Brasil and Picasso. The other restaurant Nau lounge was closed during our stay. Again, if you are looking for better fine-dining options, try Brutto El Salvador, La Gastroteca, or La Melangerie. In addition, do not be afraid to dine at some of the delicious local restaurants in the city center. Pool/Gym/Spa: The pool and gym were both small but workable and the spa services were magnificent and really great for the value. My masseuse was magnificent, and the spa treatments were PERFECT! Just make sure you book your treatments upon arrival because spa slots fill up quickly. Overall, the hotel made our stay in San Salvador extremely comfortable. I do believe that while some improvements to the dining options can be made, the hotel overall is quite solid and the hotel’s location cannot be beat. My husband and I would definitely stay here again.
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Date of stay: November 2021
Value
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Service
Room Tip: Views of the city are WONDERFUL!
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1 Helpful vote
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Shilpach2015 wrote a review Feb 2022
Hyderabad, India93 contributions64 helpful votes
This is my first visit to El Salvador and infact to any Central American country. Stayed in village hotel before moving into this city hotel. Due to huge cultural difference I was not expecting few obvious facilities which are there in other hotels in different parts of the world. But this hotel is disappointing in so many ways. You will get luke warm water in shower, no concierge ( of course there is a big board which says concierge), locker didn’t work, website says weekend offer breakfast free when we checked in we understood that breakfast is free for weekend only not other days…it could be bad communication but I felt cheated. Room was good, slept well all days. Internet works fine. Breakfast was fine. They make good cheese omelettes. Didn’t try any ofn their restaurants so can’t comment.
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Date of stay: February 2022Trip type: Travelled with family
Room Tip: Largest mall is just across the road but no high end stores so mall is all cluttered.
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1 Helpful vote
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Response from IHG Service, Owner at InterContinental San Salvador - Metrocentro Mall
Responded 28 Feb 2022
Hello Shilpach2015, Thank you for choosing to stay at our hotel and for sharing your experience. While I am glad you appreciate our rooms, internet connection, breakfast, and you had a quality sleep during your stay, your comment about the shower's water temperature, concierge, locker, website's information about the weekend free breakfast has caught my attention. What you described is definitely not the kind of experience we want any of our guests to have. We strive to offer the type of hospitality our guests value most where the essentials are done exceptionally well, but that did not happen on your visit. I am sorry for the letdown. I've shared your feedback with our management team, and I trust that they will use this as a reference to help us further improve the quality of our guests' experience. I hope to get another chance to host your next visit as we promise to make the value of your experience worth it for all the right reasons. Yours in hospitality, Jeraldine R. Case Manager IHG Service
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Renee S wrote a review Feb 2021
Sterling, Virginia292 contributions100 helpful votes
+1
It was a quick business trip, but felt well taken care of. Everything was clean. And sanitizer station through out the property. Fridge in the room was nice. Comfy bed and pillows. Staff were very polite and courteous. I couldn’t get the showers as hot as I wanted but I guess that’s my preference. Centrally located in business area, and conveniently across from the mall. Many choices of food from fast food to nice restaurants.
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Date of stay: February 2021Trip type: Travelled on business
2 Helpful votes
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Teasdale-Utah wrote a review Jan 2021
United States156 contributions144 helpful votes
We enjoyed being able to walk straight across the indoor bridge to the mall. We had an excellent salmon at Tony Romas . You will find several dozen restaurants and at least 100 stores. There is also a grocery store and cinema.
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Date of stay: January 2021Trip type: Travelled as a couple
4 Helpful votes
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Angelo C wrote a review Nov 2020
2 contributions
I was recommend by not only a friend but also the hotel to have a full body massage by a woman named REINA ARANA . Words cannot express the work she does . She not only gave me a great massage ,she also aligned my back and cracked my neck . She’s great with her hands and knows what she’s doing . If you ever decide that you would like a massage ( which you absolutely should ) ASK FOR REINA ARANA . In all my years getting massages, I have never had one like this . I feel incredible. I cant thank her and the hotel staff for recommending her . I look forward to my next visit . Even though the spa was closed due to Covid , Reina and the hotel staff made sure that it was done in my room safe, Covid free and above all trust worthy . All her instruments she used were clean , sanitized and safe and including her wearing a mask from the minute she met me to the last minute she left . Thanks again for being professional and courteous . I feel great !
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Date of stay: November 2020
Value
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Trip type: Travelled on business
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Response from Real InterContinental, Propietario at InterContinental San Salvador - Metrocentro Mall
Responded 13 Nov 2020
Your comments contribute to our success. Many thanks for your support, guidance and encouragement. We enjoyed having you as our guest. We will share your comments with Reina and the Staff.
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Renee S wrote a review Sep 2020
Sterling, Virginia292 contributions100 helpful votes
It was a quick business trip, but felt well taken care of. Everything was clean. And sanitizer station through out the property. Fridge is the room was nice. Comfy bed and pillow. Staff were very polite and courteous. I couldn’t get the showers as hot as I wanted but I guess that’s my preference. Good location across from the mall. Restaurant was open late.
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Date of stay: September 2020Trip type: Travelled on business
2 Helpful votes
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Response from Real InterContinental, Propietario at InterContinental San Salvador - Metrocentro Mall
Responded 13 Nov 2020
You are the core of our operation. Thank you for making our staff happy with your comments.
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Alicia Pamela wrote a review Feb 2020
Pinole, California30 contributions4 helpful votes
We will definitely come back for our next stay at InterContinental. The service and staff are exceptional from the front desk to the staff on the executive level. I had a minor accident my second day and the entire staff made sure I was comfortable and provided wonderful accommodations. My family and I would like to express out sincerest gratitude for Anthony and Chef Manuel from the executive lounge. Every morning they made sure we were comfortable. They were attentive to our needs and provided great recommendations for sight seeing and service. The staff is incredibly helpful and friendly. I highly recommend it!
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Date of stay: February 2020Trip type: Travelled with family
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Response from Real-IC, Gerente at InterContinental San Salvador - Metrocentro Mall
Responded 25 Feb 2020
You are the core of our operation. Thank you for making our staff happy with your comments.
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Mila00 wrote a review Jan 2020
Brussels, Belgium138 contributions92 helpful votes
I really enjoyed staying at this hotel. The service was very good and the hotel lobby was just gorgeously designed and majestic. My room was nice with beautiful views. The hotel felt luxurious and very safe. It was also very centrally located. The concierge helped me organize a wonderful trip and the staff booked a great guide for me. I would stay here again.
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Date of stay: August 2019
Cleanliness
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2 Helpful votes
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Response from Real-IC, Gerente at InterContinental San Salvador - Metrocentro Mall
Responded 22 Jan 2020
Thank you for every nice comment you have given us, on behalf of our staff. We look forward to having you with us again in the near future.
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Madhu Lagadapati wrote a review Jan 2020
13 contributions30 helpful votes
It’s a nice and very large hotel , it has few good restaurants. I took a suite which was spacious and nice. Like the service of concierge, front desk and club lounge. It’s close to a shopping mall across the road. You need to take a elevated foot bridge to cross the road and reach the mall. The mall is very large , didn’t like the design of the mall as it’s spread across in independent blocks connected by foot bridge and it’s tedious to walk. Location is nice and I recommend it as a nice luxury hotel
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Date of stay: December 2019
Rooms
Location
Service
3 Helpful votes
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Response from Real-IC, Gerente at InterContinental San Salvador - Metrocentro Mall
Responded 22 Jan 2020
We are very grateful for the loyalty of someone like you. Thank you for being our guest. Thank you also for being so supportive. We will share with the staff
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Memo Q wrote a review Jan 2020
Guatemala City, Guatemala30 contributions11 helpful votes
This hotel was built back in late 70's yet they have managed to preserve it well, modernized it and the luxury is there, and got even better. Beds are so nice and comfortable and they make me feel very safe in an area where... I am afraid I would not walk alone around. No way. Hotel-inside restaurants are diverse: Faica Do Brasil its a good and nice Brazilian cuisine that I always enjoy, but for lunch as "all you can eat" is just too much for me for a working dinner. Come over, you will enjoy this hotel.
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Date of stay: December 2019
Value
Location
Service
Trip type: Travelled on business
Room Tip: Close to city center, old yet still very fancy and comfortable
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Response from Real-IC, Gerente at InterContinental San Salvador - Metrocentro Mall
Responded 18 Jan 2020
You are the best! Thanks for your generous notes! Thanks for being an awesome guest!
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PRICE RANGE
$126 - $173 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental hotels real san salvador hotel san salvador, intercontinental san salvador, san salvador intercontinental
LOCATION
El SalvadorSan Salvador DepartmentSan Salvador
NUMBER OF ROOMS
226
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Frequently Asked Questions about InterContinental San Salvador - Metrocentro Mall
Which popular attractions are close to InterContinental San Salvador - Metrocentro Mall?
Nearby attractions include Centro Monsenor Romero (0.5 km), Metrocentro Mall (0.1 km), and Iglesia del Calvario (0.5 km).
What are some of the property amenities at InterContinental San Salvador - Metrocentro Mall?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at InterContinental San Salvador - Metrocentro Mall?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental San Salvador - Metrocentro Mall?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at InterContinental San Salvador - Metrocentro Mall?
Yes, a parking garage is available to guests.
What are some restaurants close to InterContinental San Salvador - Metrocentro Mall?
Conveniently located restaurants include Faisca do Brasil, Picasso Stone Flame Oven, and NAU Lounge.
Are there opportunities to exercise at InterContinental San Salvador - Metrocentro Mall?
Yes, guests have access to a fitness centre and an outdoor pool during their stay.
Does InterContinental San Salvador - Metrocentro Mall have airport transportation?
Yes, InterContinental San Salvador - Metrocentro Mall offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental San Salvador - Metrocentro Mall?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental San Salvador - Metrocentro Mall offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.