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Crystal Palace Hotel

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#33 of 169 Hotels in Bucharest
Certificate of Excellence
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96 Reviews from our TripAdvisor Community

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Showing 65: English reviews
Warsaw, Poland
Reviewed 5 days ago NEWvia mobile

This hotel is a perfect example of Complete failure of the hotel business and standards. Firstly I have to admit - rooms were clean. Only one bath robe but that's nothing comparing to rest. Bar is closing whenever the manager decides to. So you can never guess what time to be there in order to enjoy a drink or two....

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Helpful?
Thank vadimslobodyan
Sofia, Bulgaria
Reviewed 3 weeks ago

Always customer focused, always free upgrade (whenever possible), nice present during your stay, very attentive personnel. Although not close to center, still in a good neighborhood with lots of dining options around.

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Thank RG6666
Florin B, General Manager at Crystal Palace Hotel, responded to this review

Dear RG6666, Thank you for choosing our hotel and for the time taken to share your review. It feels great to know that we reached your expectations and that you enjoyed our complimentary upgrade. We look forward to have you back as our guest next time you visit Bucharest. All the best, Florin B. Badita General Manager

Reviewed 4 weeks ago via mobile

Booked 2 executive rooms for my parents, me and my girlfrind. On check in we recieved complimentery upgrades to the junior suits. Staff was great, from the nice an welcoming girl on reception to the bar and breakfast are staff all the way to the manager. Hotel was fully booked at the time but you couldn't tell as it was...

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Thank ionut098765
Florin B, General Manager at Crystal Palace Hotel, responded to this review

Dear Ionut, Thank you for your kind review and for choosing our hotel during your stay in Bucharest. It was a pleasure having you with us and we are glad that we made you feel welcomed, as we intended to. We look forward to have you back as our guest. Sincerely yours, Florin Badita General Manager

Lyon, France
Reviewed 1 November 2016 via mobile

Hotel at the entrance of the city with facilities: a spa & a fitness room. The hotel is located at 15min from the Old City by car, with a tramway stop nearby. I didn't try the restaurant as it seemed quite impersonal.

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Thank kerGG
Florin B, General Manager at Crystal Palace Hotel, responded to this review

Dear KerGG, Thank you for your review and for choosing our hotel during your visit to Bucharest. We're glad that you enjoyed your stay with us and we hope that there will be a next time so that you can try also the restaurant; I'm sure that it will be a nice surprise. Thank you again for choosing our hotel...

Haifa, Israel
Reviewed 15 October 2016 via mobile

I'd give 3.5 stars if I could. Clean and nice accessories, but feels kind of old. If you'll get room turn to the main road, you'll probably could be bothered by noise of cars. In my room the shower was a bit weak.

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Thank Yaron S
Timisoara, Romania
Reviewed 2 October 2016 via mobile

We booked a standard double room for one night. On check-in, along with the key cards, we had the pleasant surprise of being given a hand written note, thanking us for choosing this hotel and informing us we had received a complimentary upgrade to a junior suite. The bed was very comfortable, the suite looked great, and the toiletries didn't...

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Thank Andreea A
Florin B, General Manager at Crystal Palace Hotel, responded to this review

Dear Andreea, Thank you for choosing our hotel and for the time taken to share your review. It feels great to know that we reached your expectations and we hope to have the ocasion to have you back as our guest next time you're in town. All the best, Florin B. Badita General Manager

Dokkum, The Netherlands
Reviewed 9 September 2016

Unfriendly staff, shower wasn't working properly. Staff only speaks Romanian (most of them), stessed. Hotel was clean, beds were OK. High proces. Won't book this hotel again at my next visit. There are better choices

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1Thank huis992
Malmesbury, United Kingdom
Reviewed 24 August 2016

Let me start by saying that we chose a standard room. We were on arrival offered a room with a mere slit in the outer wall through which we could see the world. We requested a room with a conventional window and were moved to the fifth floor. This was far more acceptable, the former offering felt more like I...

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Thank MalmesburyDave
Reviewed 5 August 2016

I relocated to Bucharest and i recommend the hotel. Great food and even better staff. Really satisfied . Room is small but comfortable, clean. Shopping mall is really close and restaurants. Hotel will provide you with all the necessary informations.

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Thank Miroslav L
Florin B, General Manager at Crystal Palace Hotel, responded to this review

Dear Guest, Thank you for your review and for choosing our hotel during your visit to Bucharest. We are glad that you found our personnel kind and hospitable, that you enjoyed our restaurant and that our location offered you enough alternatives to spend quality time in our city. Thank you for sharing your experience with us and we wish you...

Baia Mare, Romania
Reviewed 4 August 2016

I stayed for 2 weeks, when I relocated to Bucharest. The room in which I stayed was not so big but good enough for one person. Everything was very clean and they give all the facilities. The staff is very nice and helpful. The restaurant room is pretty classy and has a very good ambiance music. Also the breakfast options...

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Helpful?
Thank SusanaAnastacio
Florin B, General Manager at Crystal Palace Hotel, responded to this review

Dear Guest, Thank you for your review and for choosing our hotel during your stay in Bucharest. It was a pleasure having you as our guest; we're so glad that you felt welcomed and comfortable and we look forward to having you back with us next time you visit the city. Best regards, Florin Badita General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Crystal Palace Hotel is distinguished by its location, in Bucharest’s north area, nearby the capital’s center and only 10 km away from the international airport, Henri Coanda – OTP. Its entire recent renovation, the high standard services, the kind and welcoming personnel, its conference center and business facilities, the fitness center, the modern and various guest rooms, all of these assets established our hotel to the 4 star up-scaled category.Its 74 guest rooms can host up to 160 guests. The Conference Center consists of three meeting rooms that can host any social or business event up to 60 persons. The variety of the services provided is completed by the Lobby Bar & Coffee Lounge, room service and the Choral Restaurant with its traditional and international cuisine.Our guest rooms’ diversity, design and features meet all of our guests’ special demands by being equipped with complimentary HSIA, air conditioning system, desk with electrical outlet, LCD TV, deposit box, mini-bar, comfortable mattresses, blackout curtains, opening windows, natural cosmetics and hair dryer.Due to its various room types, strategic location, conference center and facilities, high standard services, our hotel is recommended for both, business and leisure travelers, groups and long stays. ... more   less 

Additional Information about Crystal Palace Hotel

Address: 18 - 20 Cpt. Av. Alexandru Serbanescu | 1st District, Bucharest, Romania
Region: Romania > Bucharest
Price Range: ₹ 4,575 - ₹ 6,536 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crystal Palace Hotel 4*
Number of rooms: 74
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Also Known As:
Crystal Palace Bucharest
Hotel Style:
#24 Business Hotel in Bucharest
#29 Luxury Hotel in Bucharest
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you require space take the larger rooms the standards are in truth one person only units”
 of 5 bubbles MalmesburyDave, 24 Aug 2016 | Read review
“Excellent bed and shower cabin”
 of 5 bubbles 880mihaic, 30 Apr 2016 | Read review
“just ask for a quiet room”
 of 5 bubbles 935marius, 27 Mar 2016 | Read review
“state your demand over booking and reservations shall guide you! They have GREAT reservations' dept (ask for Georgiana)”
 of 5 bubbles anastasiost80, 7 Feb 2016 | Read review
“business traveler ready. Avoid corner rooms (like 412).”
 of 5 bubbles BorisM911, 14 Nov 2015 | Read review
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