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Sheraton Zagreb Hotel

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Traveller (489)
Room & Suite (399)
Dining (90)
Ratings and reviews
Certificate of Excellence
Ratings
Location
Cleanliness
Service
Value
Travellers talk about
“piano bar”(28 reviews)
“executive floor”(10 reviews)
“old town”(37 reviews)
View all reviews
What's included
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
Suites
Bar/Lounge
Fitness centre
Concierge
Pets Allowed
Spa
5 Star Hotel
Located in the city centre, Sheraton Zagreb Hotel is just a stroll away from the main attractions where Zagreb's history and tradition can be witnessed in museums and galleries, architecture, numerous theaters, lively cafés, and bars. Offering easy access to the city's main points of...
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Location and contact
2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
9.8 km to Pleso Airport
31 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Reviews (1,147)
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772 results
Traveller rating
281
282
151
39
19
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LanguageEnglish
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281
282
151
39
19
Show reviews that mention
All reviewspiano barexecutive floorold townindoor poolnice hotelcomfortable bedbusiness tripbreakfast buffetcomfortable stayold stylecity centrereception deskmin walkthe main squareupper towntrain stationrenovation
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1 - 5 of 772 reviews
Reviewed today via mobile

Horrible customer service! I reached hotel earlier and requested for an early check-in. They made us wait for 4 hours and charged us for an early check-in. Very bad customer service. Don’t book this hotel. A 5-star property with standard of not even 1-star. We...More

Thank 602kashisha
Reviewed 2 days ago via mobile

Value (what you get for what you pay): The hotel is expensive in Croatian terms, but cheap if you compare it to international luxury hotels in big cities. However, this is not a 5 star hotel in an international standard, but more like 4 stars....More

Thank Fredrik S
Response from MarioSusak, General Manager at Sheraton Zagreb HotelResponded yesterday

Dear Mr. Fredrik, We'd like to thank you for choosing Sheraton Zagreb Hotel for your recent visit to Zagreb. We truly appreciate your honest feedback. We're grateful for your positive comments on our central location, our buffet breakfast and our wide range of facilities at...More

Reviewed 6 days ago

I’m actually still at the Sheraton hotel and am in town for a friends wedding but a few niggly things on our second day made me want to write this now. I picked the Sheraton because for the most part Starwood have a great brand...More

Thank barenakedtraveller
Response from MarioSusak, General Manager at Sheraton Zagreb HotelResponded 5 days ago

Dear Barenakedtraveller, We thank you for choosing Sheraton Zagreb Hotel and for taking some of your valulable time to share feedback of your stay, even though we weren't on top of the game in terms of service delivery this time. We deeply apologize for the...More

Reviewed 1 week ago via mobile

I visited Sheraton Zagreb on the 9th of a July 2018. I can’t recommend enough how lovely it is this Hotel. I recommend you to ignore poor reviews about this Hotel as they are so untrue , to say petty some comments I red. They...More

Thank Ari S
Reviewed 1 week ago

Looks good from outside, not so in the the rooms. The rooms are below par for a Sheraton hotel. Our room door was not easy to open as the latch was drugging on the timber frame and hard to open. The safe was not bolted...More

Thank romios
Response from MarioSusak, General Manager at Sheraton Zagreb HotelResponded 1 week ago

Dear Guest, We thank you for choosing Sheraton Zagreb Hotel and for taking some of your valulable time to share feedback of your stay, even though we weren't on top of the game in terms of service delivery this time. We deeply apologize for the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$ 121 - US$ 195 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Casino Hotel in Zagreb
#7 Family Hotel in Zagreb
#11 Business Hotel in Zagreb
#13 Luxury Hotel in Zagreb
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 121 - US$ 195 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Casino Hotel in Zagreb
#7 Family Hotel in Zagreb
#11 Business Hotel in Zagreb
#13 Luxury Hotel in Zagreb
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (489)
Room & Suite (399)
Dining (90)
Pool & Beach (8)
Amenities (57)
Business Centre & Event Rooms (8)
Family and Play Areas (1)
Questions & Answers
Ask a question
inthegarden
2 July 2018|
AnswerShow all 2 answers
Response from KRIS7511 | Reviewed this property |
Yes there are. Also when you sit down and they bring you coffee you can ask to make you freshly squeezed orange juice and they will bring it out.
0
Votes
Jyoti N
9 April 2018|
AnswerShow all 4 answers
Response from RFMSP | Reviewed this property |
Yes absolutely. Nice quality too .
1
Vote
Jyoti N
9 April 2018|
AnswerShow all 3 answers
Response from Bloodsisters | Reviewed this property |
And yes there are hairdryers in the room
1
Vote
Room Tips
"No comment"
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"If busy, the 3 elevators can get crowded. Stairs aren't really an option, so just be aware."
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"Buy wine in the supermarket across the road."
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"Avoid this hotel and city if you can"
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