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Ashland Plaza Hotel

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Ashland Plaza Hotel
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103 Reviews from our TripAdvisor Community

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Showing 102: English reviews
Reviewed 27 October 2016

The place is very run down and dirty. Staff is unfriendly. Little to no upkeep is being done to the hotel. Tried to book a event. They changed rules all through out the process. I ended up going somewhere else. They did give back the deposit.

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Helpful?
Thank Tina F
Dahlonega, Georgia
Reviewed 24 October 2016

OK we did stay in the Presidential Suite. I am pretty sure this was there best room available. It was on the top floor with a fantastic view of the river, and surrounding mountains and trees. Watching the sunrise was great from this room. The hot tub was outside on the balcony and it was in prefect condition. The Manager...

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Thank WhitmanThoreau
Reviewed 18 October 2016 via mobile

I marked this hotel "TERRIBLE" because that's the only lowest choice there is available. As we checked in, the first thing that hit me was a stale stink (like an old musty beer-joint bathroom). I needed a shower. No hot water. Took a cold shower. Shower was filthy, still had hair on the wall. Wallpaper peeling in main room. Mattress...

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Thank DAN M
Reviewed 24 July 2016

I've stayed here several times in the past 20 years and it has always been clean, quiet and the place to stay while visiting Ashland. It's close to shopping, restaurants and the riverfront. Will stay here again in the future.

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Thank Andre K
Ashland, Kentucky
Reviewed 31 December 2015

Lived in Ashland growing up and seen this hotel go to the dogs. Plumbing stopped up, no hot water, room wasn't cleaned and further more they couldn't care less. Checked out and stopped payment. Manager said oh I've only been here 2 months. This is the third time I've stayed this year and reported issues and the last time I'll...

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1Thank Randy W
Reviewed 28 November 2015 via mobile

I called to make reservations for my parents for their anniversary. "Michelle" who for some reason is a manager very rudely informed me that if I wanted to do that I would have to come with then to check them in. I asked if there was any other way and she got even more of an attitude and said she...

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4Thank Ashley B
Kettering, Ohio, United States
Reviewed 12 October 2015 via mobile

Great stay at the last minute! Although the property could use some updating, the staffs welcoming nature and hospitality far out weighed this! The complimentary breakfast was satisfactory for the price of our stay and I would highly recommend this hotel to anyone traveling through the area.

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Thank Liesa- W
kppate00, Manager at Ashland Plaza Hotel, responded to this review

If one thing is true it is this - WE LOVE OUR GUESTS! To help our travelers relax, explore, and enjoy all the delights our beautiful city has to offer is utterly our greatest passion. We are touched by your compliments and hope that you will join us again anytime your adventures lead you back to Ashland!

Reviewed 11 September 2015

I was visiting Ashland last month for a class reunion and the reunion was at the plaza. I was skeptical to book at first but called the front desk and was impressed with the courteousness of the girl that checked me in and she was able to apply a discount to my room so I thought why not? I mean...

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1Thank Mandy B
kppate00, Manager at Ashland Plaza Hotel, responded to this review

What a pleasure to have you join us! Nothing feels quite as wonderful for us as knowing that we were able to help our guests enjoy the city we love the most! Your comments will truly mean so much to all of our staff. We would love to be your home-away-from-home anytime you are able to make it back to...

Carlisle, Ohio, United States
Reviewed 27 August 2015

I travel on business frequently and lean towards non-chain hotels when possible to support local businesses. I was disappointed in this hotel. It's obvious it used to be a beautiful facility but has not been updated in decades. The employees were very pleasant and the ones I spoke with were very proud of the job they do. When I arrived...

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1Thank Sher S
kppate00, Manager at Ashland Plaza Hotel, responded to this review

Thank you so much for sharing your thoughts with us! We are positively thrilled to hear that you enjoyed our beds. Our staff will be delighted as well to hear your compliments. We are a proud bunch of the progress we have made so far with our facility but that doesn't mean we will rest soon. We look forward to...

Oak Hill, West Virginia
Reviewed 29 June 2015

Having lived in Ashland for 20 years I am familiar with the Ashland Plaza. We moved 2 years ago and came back for a wedding this weekend. Everything was ok about the hotel, but now what I expected. The rooms are older and need some remodeling (paint or new wallpaper) the beds were comfortable, and the rooms were clean. The...

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3Thank Jeane945
kppate00, Manager at Ashland Plaza Hotel, responded to this review

Thank you so much for sharing your experience with us! We owe so much to our guests who take the time to speak with us on how we can improve so that we can continue to target these areas. We love our hotel and we want to do everything possible to ensure our guests are comfortable during their stay. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
We invite you to come and join us for your special occasion. There is something magical about the Ashland Plaza Hotel and Convention Center experience. Whether it is your first, second, or third stay with us let us accommodate you with our newly remodeled rooms and excellent staff. We promise we will have you coming back to Ashland, KY sooner than you think!! Also keep us in mind for your next big event now available to the caterer of your choice. One of the many ways we try to meet every guest's expectations! We offer our guests:•Complimentary High Speed Internet and Complimentary Continental Breakfast• State of the Art Fitness Center Includes: - Fully Serviced Gym. Our 141 Guest Rooms Include:•Bluegrass Suite•Cumberland Suite•Honeymoon Suite•Plaza Suite •Derby Suite•Presidential Suite•Winchester Suite•King Rooms•Queen Rooms•Double Rooms•Handicap Rooms also available ... more   less 

Additional Information about Ashland Plaza Hotel

Address: 1 Ashland Plz, 1441 Winchester Ave., Ashland, KY 41101-7562
Region: United States > Kentucky > Ashland
Price Range: ₹ 5,721 - ₹ 16,347 (Based on Average Rates for a Standard Room)
Number of rooms: 160
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Questions & Answers

Here's what travellers have asked, with answers from Ashland Plaza Hotel staff and other travellers.
2 questions
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New Boston, Ohio

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Questions? Get answers from Ashland Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wouldn't stay here.”
 of 5 bubbles randyw582, 31 Dec 2015 | Read review
“Keep in mind what I wrote above regarding cityscape v. riverscape audible ambience. As well we opened our windows, which doubtless allowed in more 'ambience.'”
 of 5 bubbles rickmO284SI, 27 Jun 2015 | Read review
“We stayed on 9th floor in a double suite with Ohio River view - was stunning! Hotel was very quiet and spacious - loved it!”
 of 5 bubbles stephaniedU4991HE, 14 Jun 2015 | Read review
“stay on town side (much quieter) not river side (trains)”
 of 5 bubbles theron621, 24 Mar 2015 | Read review
“I would advise against staying here.”
 of 5 bubbles michellek347, 29 Nov 2014 | Read review
5 of 5