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El Puma Hotel

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135 Reviews from our TripAdvisor Community

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Showing 37: English reviews
Stockport, United Kingdom
Reviewed 20 June 2015

Stayed in this hotel as part of a tour package, so I did not select it myself and probably wouldn't have done, but El Puma was adequate for our needs prior to and after trekking the Inca Trail. We stayed in two different rooms, both similar, with twin beds and windows looking across into other rooms rather than outside (a...

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1Thank Catherine R
Alexandria, Virginia
Reviewed 18 January 2015

The front desk staff was very helpful and the rooms were comfortable with plenty of hot water, even if the carpet was a little old. Breakfast was great though! Good bargain for the price. We stayed only one night, and it was just fine.

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1Thank Sarah T
Pacific Pines, Australia
Reviewed 24 December 2014

Stayed here 3 nights. Location is ok, not far from the main square and other attractions including a pretty cheap handicraft market , convenient store and pharmacies . Breakfast was ok as we didn't eat much in Cusco due altitude sickness . Rooms were too small and dark, the heater didn't work and neither did hot water one night. I...

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2Thank BillyOaks
Melbourne, Australia
Reviewed 15 November 2014 via mobile

We stayed here as part of a pre booked tour. 4 nights in total. I'll start with the good - the location is close enough to the centre of Cuzco. About a 20 min walk to the main square. Now for the rest - the staff were unhelpful and rude. Did not speak a work of English. Breakfast was awful....

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2Thank eppez1
New York, NY United States
Reviewed 14 October 2014

Stayed here for 3 nights and can't really complain. The room was small but sufficient. The bathroom was clean but every time you showered, there was a lake of water on the floor. The majority of the staff was friendly and very helpful with directions. The hotel is located close to the center of the city and we were able...

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1Thank Nixa P
Reviewed 23 September 2014 via mobile

Well, I was very interested on staying here and just called to ask information about the hotel and rooms and talked to a guy that sounded like he had just woke up, answered the phone with an "alo" and after I finished and said "thank you" hung up on me. Definitely not booking a room here, was very dissapointing for...

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1Thank Fabiola Fernand... F
Los Angeles, California
Reviewed 24 August 2014

We stayed at the Puma Hotel prior to our Inca trek. Like I mentioned in the title, we didn't have much of a choice with regards to our stay here and we were disappointed because we had to sleep in different twin beds since they only had a few doubles. Our room was dark, but we were able to take...

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1Thank onlyadayaway
Retford, United Kingdom
Reviewed 11 August 2014

this was a great chice for a stay in cusco before the lares trek. it is warm and friendly with great charm and atmosphere i would strongly recomend it the food was great and staff so helpful. close to centre and the amazing city of cusco with its lnca history... brilliant

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1Thank chris b
Yucaipa, CA
Reviewed 5 August 2014

We stayed for one night due to an airline delay. Check in was slow, but part of that is the Peruvian visa requirements. The front desk staff spoke effective English, but not particularly welcoming. The room was clean. The beds were a bit soft. Plentiful hot water for showers. We had a road-facing room which was slightly noisy. The space...

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1Thank Dan_Yucaipa_CA
Southwold, United Kingdom
Reviewed 15 July 2014

The rooms here were, clean comfortable, functional. The shower was excellent, very hot and powerful. The staff here were very friendly, helpful and provided an excellent service. Their laundry service was very good. More tha happy with our stay here. Only a short walk from Plazza Armass

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1Thank alfie50

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Amenities

Highlights
  • Free Internet
  • Restaurant
  • Room Service
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge

Additional Information about El Puma Hotel

Address: Av Garcilaso 806, Cusco, Peru
Region: Peru > Cusco Region > Cusco
Price Range: ₹ 3,746 - ₹ 6,334 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — El Puma Hotel 3*
Number of rooms: 46
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Questions & Answers

Here's what travellers have asked, with answers from El Puma Hotel staff and other travellers.
2 questions
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Birmingham, Alabama
8 months ago

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Questions? Get answers from El Puma Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room without a well view, unless you are there during a festival, in which case ask for a bright room at the back!”
 of 5 bubbles kthernehill, 17 Nov 2015 | Read review
“Choose rooms at the back of the hotel”
 of 5 bubbles KatrinaB943, 6 Oct 2015 | Read review
“When booking with your tour operator, ask for a room with an outside view (not an internal room)”
 of 5 bubbles AberdeensGirlFriday, 26 Aug 2015 | Read review
“try it its near to everything you need for your couple off days”
 of 5 bubbles kareld815, 28 Jan 2014 | Read review
“Find a top floor room, not on either street, and check to see if shower seems to work, though it may not work the next day.”
 of 5 bubbles RobinB518, 27 Sep 2013 | Read review
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