We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
I was relocated here as the hotel I had booked was being renovated (I didn't find out this information until I arrived with my suitcase from the airport!). The first room they offered me was dreadful - dark and dingy with no window, but when...More
Response from lzc, Director Comercial at Hotel RuinasResponded 5 weeks ago
Very sorry for the inconvenient, we will continue working to improve.
Thanks for your visit.
Easy to walk around downtown Cusco, but still a very quiet area. The hotel itself was very quiet. The room was fine-but I could hear noise from an exterior wall-some sort of pounding/construction sounds that went late into the night. Also, was awoken early in...More
Thank Natasha P
Response from lzc, Director Comercial at Hotel RuinasResponded 26 December 2017
Muchas gracias por su vista, seguiremos trabajando para mejorar.
Our third floor walk up was an effort to get to (at that altitude- no elevator), the breakfast was the worst of our tour - nothing short of gross. The worst part, however, were dogs barking/fighting all night either kept us awake or woke us...More
Response from lzc, Director Comercial at Hotel RuinasResponded 2 December 2017
Thank you for your visit. We are very sorry, we will continuos working to improve.
We stayed here with friends before and after our 4 day Inca Trail trek. Rooms were lovely, breakfast very good, service attentive. The set-up is very unique with various stairways leading to the different rooms on different levels. Beautiful lobby and sitting areas. I highly...More
Thank Lydia K
Response from lzc, Director Comercial at Hotel RuinasResponded 14 October 2017
Thank you very much for your visit. We were so glad to attend you. We hope see you again.
I stayed here for two nights as part of a tour I was on. My room was basic but sufficient. The room did not have a mini fridge which I am finding common in Peru, although others I travelled with did have one in their...More
Response from lzc, Director Comercial at Hotel RuinasResponded 20 September 2017
Thank you very much for your visit. It has been a pleasure to attend you.