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Sonesta Hotel Cusco

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Sonesta Hotel Cusco
Sonesta Hotel Cusco
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2,585 Reviews from our TripAdvisor Community

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There are newer reviews for Sonesta Hotel Cusco
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Showing 638: English reviews
Toronto, Ontario
Reviewed 2 weeks ago

It is a lovely hotel that is well run and has all the amenities. It is definitely higher end. The room we had was spacious with a clean and large bathroom. The breakfasts were excellent with plenty of food and many choices. No issues. No complaints.

Review collected in partnership with this hotel
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Helpful?
Thank 241wunderlust
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear guest It is great to know he had a first class stay with us! Thank you for taking the time to rate our hotel! We hope you come back and visit us soon! Best regards, Gustavo Parada General Manager

london
Reviewed 3 weeks ago

Good clean rooms,good varied breakfast,very pleasant helpful staff.Would stay again with out hesitation.The front desk were flexible with checkout time as I had a late pick .up.Well done Sonesta keep up your high standards.

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Helpful?
Thank cjandijharris
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest: It is very kind to share us your experience in our website Trip Advisor. We are honored to receive such comments which urge us to follow, in the pursuit of excellence in service and product we offer every day. Again our thanks for all the negotiations and look forward to your visit in the not too distant future,...

White Rock, Canada
Reviewed 3 weeks ago

Hotel has comfortable, well-appointed, and very clean rooms. Our stay of 2 nights in march included a room change due to a very loud baby above the first room. Quick and easy switch to a different room. Staff going out of their way to accommodate us. Thank you and continue so forth.

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Helpful?
Thank hombreseite
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest: Thank you very much for sharing your comments with us through our website Trip Advisor. We are honored to receive such comments which encourage us to continue in the pursuit of excellence that every day we offer our guests. I want to share the Sonesta members greetings and best wishes to you. Sincerely, Gustavo Parada General Manager.

Vancouver, Canada
Reviewed 3 weeks ago

Fantastic location. Great breakfast. Best customer service. The Sonesta counted as hotel number 11 on my trip through Ecuador and Peru. All the hotels were top-class. The Sonesta comes in as number 1 and by far the BEST as far as Customer Service goes. They were superb. The hotel is 4 blocks away (easy walking) to the central square and...

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Helpful?
1Thank audreynoltepainter
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest: Thanks for giving us your kind words; fills us with joy to know that your stay at our hotel was your total satisfaction. All the services we provide is always thinking of you, our dear guests. For us it would be an honor to return it to receive and remember that we will be gladly waiting with open...

Gran Bretaña
Reviewed 3 weeks ago

Great beds, rooms spacious and clean. Wide choice on offer at breakfast and evening meal good when we had it. Friendly and helpful staff. Efficient wifi and computer available in lobby. Coca tea and mint tea available in lobby.

Review collected in partnership with this hotel
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Helpful?
Thank johngJ3186XS
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest: It is very kind to share us your experience in our website Trip Advisor. We are honored to receive such comments which urge us to follow, in the pursuit of excellence in service and product we offer every day. Again our thanks for all the negotiations and look forward to your visit in the not too distant future,...

UK
Reviewed 3 weeks ago

Comfortable rooms, beds and pillows luxurious. Made rooms available as soon as possible. Friendly delightful staff who looked after us and answered questions to allay all worries [water restrictions in Lima after floods]. Breakfast choice and service excellent, bar was fun with cocktail making and advice.

Review collected in partnership with this hotel
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Helpful?
Thank margaretanng2017
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest: We are honored to receive such comments which encourage us to continue in the pursuit of excellence that every day we offer our guests. I want to share the Sonesta members greetings and best wishes to you. Sincerely, Gustavo Parada. General Manager.

Coventry, United Kingdom
Reviewed 3 weeks ago

We stayed here twice during our holiday and they looked after our cases while we were away. The rooms (on both occasions) were lovely. All of the staff were fabulous, excellent English and so helpful. The first night we stayed in for the buffet and entertainment. A fabulous start to our stay in Cusco. Bar prices were reasonable and there...

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Helpful?
Thank Gillian G
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear guest It is great to know he had a first class stay with us! Thank you for taking the time to rate our hotel! We hope you come back and visit us soon! Best regards, Gustavo Parada General Manager

Toronto, Canada
Reviewed 3 weeks ago

We stayed at Sonesta Hotel Cuzco after a day at Machupicchu. We were so tired when we arrived, but hotel staffs made us feel so at home; helping us with all our needs and answered our questions with patience. It was raining the next morning as we left the hotel for sightseeing,and a staff rushed out with an umbrella for...

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Helpful?
Thank daB13299
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest, Thank you very much for sharing your comments with us through our website Trip Advisor. We are honored to receive such comments which urge us to follow, in the pursuit of excellence in service and product we offer every day. Again our thanks for all the details of our services and look forward to your visit in the...

Canada
Reviewed 3 weeks ago

This was the first I had visited Peru and I was worried about the language barrier. At this place that was not an issue at all! Staff super friendly and helpful! I would recommend this to anyone staying in Cusco for the first time. It's very close to local restaurants and shops.

Review collected in partnership with this hotel
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Helpful?
Thank victoriarW1455BV
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest: Thanks for giving us your kind words; fills us with joy to know that your stay at our hotel was your total satisfaction. All the services we provide is always thinking of you, our dear guests. For us it would be an honor to return it to receive and remember that we will be gladly waiting with open...

Huntingdon
Reviewed 3 weeks ago

We spent 3 nights at the Sonesta in Cusco and the hotel was comfortable. Our room overlooked the back of the hotel and with any city hotel it is pot luck what you look at. Our view was of a back yard and the rear of some houses. The room was comfortable and big enough but there is no air...

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Helpful?
Thank scottmG6960NS
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review

Dear Guest; Considering his words and suggestions, let me give you the appropriate apologies. Indeed we have been in a stage of improvement in some areas of the hotel, with the intention to offer the best and more refreshed. I regret also that part of the location that had your room was not the most suitable for you. Unfortunately we...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Sonesta Hotel Cusco is the best place to stay away from the bustle of downtown, we are welcoming you to share contemporary and modern facilities with the comfort that you deserve, our associated are oriented to provide you the best quality services, finally you can delight with our specific services that will make your experience in the magical city fantastic. We are committed to create solutions to your needs, exceeding your expectations and leave you happy, that's our goal thinking in you. ... more   less 

Additional Information about Sonesta Hotel Cusco

Address: Avenue. El Sol 954, Cusco, Peru
Region: Peru > Cusco Region > Cusco
Price Range: ₹ 5,964 - ₹ 13,419 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sonesta Hotel Cusco 4*
Number of rooms: 127
Reservation Options:
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Also Known As:
Howard Johnson Cusco
Cusco Howard Johnson
Hotel Style:
#5 Business Hotel in Cusco
#8 Luxury Hotel in Cusco
#14 Family Hotel in Cusco
#18 Romantic Hotel in Cusco
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta Hotel Cusco staff and other travellers.
18 questions
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Questions? Get answers from Sonesta Hotel Cusco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a street view but inside rooms have a sitting room area-bigger”
audreynoltepainter, 1 Apr 2017 | Read review
“try to stay at the back, away from the night time partying dogs, who allegedly bark a lot”
960gilliang, 31 Mar 2017 | Read review
“If there are rooms at the front of the hotel, ask for one.”
scottmG6960NS, 30 Mar 2017 | Read review
“If you ask for a specific room; they will do their best to accomodate”
126mgross, 23 Mar 2017 | Read review
“Just be aware, some rooms do not have a window, only air conditioning.”
Powysgirl, 6 Mar 2017 | Read review
5 of 5