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JW Marriott El Convento Cusco

Travellers' Choice award winner
#7 of 161 Hotels in Cusco
GreenLeadersSilver level
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JW Marriott El Convento Cusco
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2,269 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott El Convento Cusco
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Showing 1,493: English reviews
Atlanta, Georgia
Reviewed 1 week ago

great service, great location (block from Plaza de las Armas), clean, modern. So happy we stayed at this hotel and for the price, you can not do any better. They offer a free bar of hot teas in the lobby, available anytime. Make some Cocoa tea if you are feeling altitude sickness.

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Helpful?
Thank angie7740
Denver, Colorado
Reviewed 1 week ago via mobile

From the moment we arrived at the JW Marriott in Cusco, Peru, we were floored by the exceptional service and accommodations at this hotel. During the course of our 3 days in Cusco we met many of the hotel staff. Each one went out of their way to learn our name, and to provide exceptional service. As someone who spends...

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Thank L Q
Jupiter, Florida
Reviewed 1 week ago

This hotel is one of the most beautiful hotels that I have ever stayed in the world. The service was top notch from the front desk to the restaurant (which was excellent-which is not always the case about a hotel restaurant). We stayed there before our 4 day trek and they stored our luggage and had it waiting in our...

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Thank Dsco10
Seattle, Washington
Reviewed 1 week ago

We were at the JW Marriott for the first part of our Cusco trip and returned to them after a night away at Machu Picchu. Both times the staff was great - very helpful. We were all a little woozy after being on the Amazon and then flying up to Cusco altitude and staff was concerned and helpful in getting...

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Thank Mkjohnsen
London
Reviewed 2 weeks ago via mobile

This atmospheric hotel right in the centre of Cusco was a great base for our 4 day trip. Staff all friendly and helpful and when train strike crisis meant we could not travel to Agua Calientes they were able to offer another night in our same hotel room. Their health workers on hand to help with Altitude sickness were exemplary....

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Thank Shelagh18
Reviewed 2 weeks ago

This place is simply amazing. You can't beat the style, design, comfort and amenities that this hotel offers. However, the staff deserves most of the credit for my positive experience. Milagros at the front desk was incredibly kind and helpful. David, Raul, Yonel and Freddy at the restaurant were all hardworking, informative and fun guys. Jesus provided an excellent and...

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Thank Paul-pcc
Reviewed 2 weeks ago

Everything is just outstanding: beauty of the site, historical aspects, service of the staff, the breakfast buffet and the swimming pool-saunas area open 24 hours a day. A very very special mention to front desk employee Jackson Chevarria who made sure our stay was more than perfect from day one to the 10th. Always smiling, so courteous, helpful and professional....

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Thank Blandine S
Reviewed 2 weeks ago

This place is simply amazing. You can't beat the style, design, comfort and amenities that this hotel offers. However, the staff deserves most of the credit for my positive experience. Milagros Dominquez at the front desk was incredibly kind, helpful and a genuinely good person. The staff at the restaurant: Yonel, Freddy, Daniel, Raul and David were all hardworking, informative...

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Thank Christian H
Holmdel, New Jersey
Reviewed 2 weeks ago via mobile

The hotel is a beautiful conversion of a monastery above an Inka palace, with bright and comfortable rooms. The food was of high quality. The staff was most attentive and service world class. In room oxygen helps sleeping at such altitude.

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Thank nevrick
Reviewed 3 weeks ago

Absolutely appalled at the way the hotel handled a problem we had with our room. A friend and I were travelling around Peru and had visited altitudes higher than Cuzco without incident. After 2 hours spent in our room when we arrived we both felt ill and a medic was brought to administer oxygen. We let the hotel know there...

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1Thank Loolybells
JWMarriottCusco, Guest Service Supervisor at JW Marriott El Convento Cusco, responded to this review

Dear Loolybells, I would like to extend my appreciation for choosing the JW Marriott El Convento, as a destination for your recent stay in Cusco and for sharing your experience with us. I am very sorry to hear that we were not able to fulfill your expectations, due to the inconveniences that you have encountered with the air conditioning and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Pirqa Restaurant
Pirqa Restaurant
Cuisines: Peruvian, South American, International, Fusion
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Free Breakfast
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Located in the city's historical center, the JW Marriott Hotel Cusco combines the needs of today's luxury traveler with the design elements of an architecturally stunning archaeological site. History-seekers will find Peruvian cultural artifacts in the hotel's two exhibition halls. Accommodations are equipped with the latest technology including Wi-Fi, LCD cable TVs, and oxygen systems for a fee. Designed around a colonial convent, this hotel in Peru features resort-like amenities including a Cusco restaurant with excellent Peruvian cuisine, a bar and a full-service spa offering a relaxation heated pool, sauna, steam room and treatments inspired by ancient techniques. The JW Marriott Hotel Cusco also offers 1,442sq.Ft. Of meeting space and professional planners to assist in creating your perfect event in Cusco. ... more   less 

Additional Information about JW Marriott El Convento Cusco

Address: Esquina De La Calle Ruinas 432 y San Agustin, Cusco, Peru
Region: Peru > Cusco Region > Cusco
Price Range: ₹ 13,545 - ₹ 39,069 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott El Convento Cusco 5*
Number of rooms: 153
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Cusco
#2 Spa Hotel in Cusco
#3 Green Hotel in Cusco
#3 Business Hotel in Cusco
#4 Family Hotel in Cusco
#5 Luxury Hotel in Cusco
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott El Convento Cusco staff and other travellers.
36 questions
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Questions? Get answers from JW Marriott El Convento Cusco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a quiet room. Also be aware that there are rooms below the ground floor and this may not agree with some people.”
 of 5 bubbles Gma14, 5 Dec 2016 | Read review
“Get a higher floor room. Stayed on 3rd floor and it was peaceful”
 of 5 bubbles soosoo888, 3 Dec 2016 | Read review
“Request a room above the entry courtyard”
 of 5 bubbles azcbw, 29 Nov 2016 | Read review
“Lower level has view of the ancient wall, but less light. Many 4th floor rooms will have obstructed views.”
 of 5 bubbles davidbR7335SO, 27 Nov 2016 | Read review
“There are some rooms that are subterranean, so if you're looking for a view ask for one that is above the lobby level.”
 of 5 bubbles mariaschiffer, 27 Nov 2016 | Read review
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