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El Dorado Hotel

Gran Colombia 7-87 y Luis Cordero, Cuenca 010150 Ecuador
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
El Dorado Hotel welcomes and invites you to delight yourself with a different concept in hospitality provided by a unique, modern and minimalistic design, thought by executives for executives; count with us to become your best business ally or simply enjoy all of our services during your leisure trip. We are strategically located in the heart of Cuenca´s historic and commercial centre, just one block away from the Cathedral and only 5 minutes from the airport.
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Property amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Business Centre with Internet Access
Wheelchair Access
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Airport Transportation
Public Wifi
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Sauna
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Room features
Suites
Non-Smoking Rooms
Family Rooms
Accessible rooms
Minibar
Good to know
HOTEL STYLE
Safe
Trendy
HOTEL CLASS
Reviews & more
182Reviews
66Photos
3Q+A
21Room tips
Traveller rating
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  • English
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We stayed a overnight and we had a good time. Room was clean and comfortable. We arrived at noon and they had our room ready to check in and this is good because we had a long trip in bus. The food is not their strong part. Breakfast is a bit week and choices are not good enough.
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Response from Pedro Jose V, Gerente at El Dorado Hotel
Responded 6 Nov 2018
Dear asanta89, Thank you very much for sharing your experience at El Dorado Hotel with other travelers around the world. I am pleased to know that you found your room ready at check in and that it met your expectations as well as the service provided by our staff. I will pass your comments regarding our breakfast to our Executive Chef in order to improve it. Once again, thank you for staying with us and we hope to see you in a near future in this, your home in Cuenca. Sincerely yous, Ing. Pedro Vázquez M. GERENTE GENERAL EL DORADO HOTEL
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I enjoyed this hotel, tho the room was rather small. One important benefit for me was the steam room in the spa. I would have paid for that alone.
The Clerks, and staff were great, attentive to your every need.
The food was good, and enough to eat. I enjoyed the way they fixed
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Response from Pedro Jose V, Gerente at El Dorado Hotel
Responded 17 Aug 2018
Dear Michael P, Thank you very much for sharing your experience at El Dorado Hotel with other travelers around the world. I am pleased to know that the service provided by our staff met your expectations as well as the quality of our food. Regarding the internet service, I will inmediately pass your observation to our IT manager. Once again thank you for your comments and we hope to see you in the near future in this hotel, your home in Cuenca. Sincerely yours, Ing. Pedro Vázquez M. GERENTE GENERAL
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Hotel has a great location, near cathedral, alas that is the only positive.
The room, for 2, no storage space for clothes, just one chair, do they expect us to take turns in sitting down?
The bathroom is very cramped.
The breakfast was awful, all the food was cold, took 20 minute
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Response from Pedro Jose V, Gerente at El Dorado Hotel
Responded 26 Mar 2018
Dear cascboss, We are pleased to know that you found the location of our hotel just in the middle of the historic center to be great. Nevertheless, I am very sorry to know that the products and services provided by us were not up to your expectations. It is very important to pinpoint the following things: • All of our rooms have closets with drawers so that our guests can hang or store their clothes properly. • All of our rooms count with an executive chair and a desk, we did not received any requirement by you regarding an extra chair for your room; we would have gladly complied with it. • All of our rooms and its bathrooms comply with local and international regulations regarding their size and distribution. If you were not pleased with your room you could have contacted any of our front desk agents and they would have gladly accommodate you in another room that met your requirements and likes. I have personally talked with our Restaurant Manager and our Executive Chef regarding your observations during the breakfast service and I can assure you that we have taken all the corrective actions. Once again, we are very sorry to know that you had this experience with us. Sincerely yours, Ing. Pedro Vázquez M. GERENTE GENERAL EL DORADO HOTEL
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This restaurant in this hotel is 5 star for service, food and ambiance. The lobby is welcoming and the staff are friendly and accomodating. The food was delicious and not overpriced, except for the wine.
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Response from Pedro Jose V, Gerente at El Dorado Hotel
Responded 6 Mar 2018
Dear Peggy F, Thank you very much for sharing your experience at El Dorado Hotel and our restaurant Goda Restaurant & Bar. I am very pleased to know that the quality of our food and specially the service provided by our wonderful staff met your expectations. We will keep a close watch on the prices of the wines we offer. Sincerely yours, Ing. Pedro Vázquez M. GERENTE GENERAL EL DORADO HOTEL
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This was an excellent place to stay.
Attention is great, the staff is amazing and very polite. The rooms are very comfortable and very neat, beds are perfect to get a nice sleep.
The shower is very clean, love everything about this place. If you want to visit Cuenca for tourism
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Response from Pedro Jose V, Gerente at El Dorado Hotel
Responded 19 Nov 2017
Dear RenataBGP, Thank you so much for sharing your experience at El Dorado Hotel during your stay in Cuenca. I am delighted to know that you found your stay with us as an excellent experience, I will pass your comment regarding our service to our staff. Once again, thank you for your kind comments and we hope to serve you in a near future in this hotel, your home in Cuenca. Atentamente, Ing. Pedro Vázquez M. GERENTE GENERAL EL DORADO HOTEL
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Centre & Event Rooms
Photo provided by managementEl Dorado Hotel
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Suite Presidencial
Photo provided by managementEl Dorado Hotel
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Ayúdeme por favor con el número de recepción para la reserva
tiene asensor? viajo con una persona con dificultad para subir o bajar escaleras y no quiere sacrificar el estar en un piso alto porque adora las vistas desde un balcon.
Estimado Byron L, Nuestro hotel cuenta con elevador y te podemos asignar una habitación con una hermosa vista del centro histórico de Cuenca.
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Hola! necesito hospedaje de buena calidad cerca del centro de entrenamiento para el alto rendimiento (Calle del Cóndor s/n y Av. De los Andes (Complejo de Totoracocha)) ya que voy a acompañar a mi hermana que va a competir en los suramericanos 2016 los cuales se van a llevar a cabo en el centro de convenciones mall del río. A cuánto tiempo me queda este hotel de esos lugares? Gracias!
Estimada Maryana P, Aprovecho esta oportunidad para enviarte un cordial saludo en nombre de todo el equipo de trabajo de El Dorado Hotel. Con respecto a tu consulta, estamos ubicados en pleno centro histórico de Cuenca, desde el hotel hasta el complejo de Totoracocha son unos 10 minutos en auto dependiendo del tráfico, de igual forma estamos a unos 10 minutos del centro de convenciones. Para nosotros será un honor y placer recibiere en esta que es tu casa en Cuenca. Atentamente, Ing. Pedro Vázquez M. GERENTE GENERAL EL DORADO HOTEL
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"IF you choose a room overlooking the city on the street side, it can be a little noisy in the mornings, just keep the windows shut."
"Try another hotel"
"Tall floor with mountain views"
"Higher floors have less noise"
"Noise until evening in front of hotel."
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PRICE RANGE
US$ 78 - US$ 97 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado cuenca
LOCATION
EcuadorAzuay ProvinceCuenca
NUMBER OF ROOMS
52
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