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Casa San Rafael

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393 Reviews from our TripAdvisor Community

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Showing 244: English reviews
Berkeley, California
Reviewed 8 April 2015

Casa San Rafael was a wonderful place for my friend and I to stay during our visit to Cuenca. The hotel was very charming, having been updated fairly recently while maintaining the original character. Everything was clean and comfortable. Our room had two beds with plenty of room to move around and not get in each others way. Breakfast was...

Thank EcuaAmericana
Quito, Ecuador
Reviewed 3 April 2015 via mobile

The service was really above expectations. The staff couldn't do more for you. The pressure in the shower is fantastic. Rooms are comfortable and large. The breakfast offers more than the normal hotel and includes fruit salad with yogurt plus the expected juice, bread and eggs. Will stay there again if in Cuenca.

1Thank PabloEJA
Hialeah, Florida
Reviewed 29 March 2015

We stayed in this hotel from 3-19-15 to 3-21-15, and we loved it. It is very charming and well located. The decoration is done with great taste, and the service is excellent. Every one was very nice and helpful. Special thanks to Valeria and Juan; They are really wonderful. Our room had a very pretty balcony which faces calle Bolivar,...

Thank Pablo Q
Silver City, New Mexico
Reviewed 29 March 2015

When we arrived on Tuesday evening after an 8 hours bus trip from Quito, we were made to feel very welcome and special! Suggestions for dining and sightseeing were forth coming, a map of Cuenca was provided. A our stay progressed the staff were very friendly and helpful with anything that we may need for our stay. Breakfast was served...

Thank dleemuch
New Canaan, Connecticut
Reviewed 29 March 2015

Located just three blocks from Cuecena's Central Square, the hotel has been carefully refurbished, with furnishings that reflect the colonial period. Bathrooms are modern. Staff are truly wonderful, and the breakfasts are excellent. Because this is a historic property noise from the central courtyard does carry into the rooms. Nonetheless would definitely stay here again.

Thank J D B
Toronto, Canada
Reviewed 24 March 2015

Stayed four nights in this hotel in the historic area of Cuenca. We were able to walk to the riverfront area, the main square and many restaurants. Airport only 10 minutes from the hotel. Good breakfasts each morning and free coffee and tea all day. Staff were very helpful with calling taxis, recommending places to eat and reconfirming flights. Staff...

Thank stellaacton
Atlanta, Georgia
Reviewed 24 March 2015

This hotel was lovely. The staff was very helpful and polite. The breakfasts that we had each morning were delicious and everything was clean and spotless. We will definitely stay at Casa San Rafael if we are ever in Cuenca again.

1Thank cmarcinak
Columbia, South Carolina
Reviewed 24 March 2015

Charming former mansion just blocks from Catedral Nueva. Perfect staff, most speak English. Fresh made breakfast served and varied daily. Staff arranged taxi and referred safe ride to Guayaquil. Very convenient location, though inner city so bring earplugs.

1Thank DonnaButler88
Hartford, Connecticut
Reviewed 22 March 2015

We fell in love the moment we walked in the door. I had corresponded quite a bit with the staff before we arrived and found them to be every bit as courteous and helpful as I expected. The property itself is charming...details like the keys and other artifacts were delightful. The location couldn't be better for exploring the city...which we...

Thank boodaisy
Mississauga, Canada
Reviewed 14 March 2015

My husband and I stayed at this stunning boutique, beautifully decorated, absolutely spotless, the staff were very professional and helpful. Overall, we had such a great experience while staying at this magnificent place. Will come back for sure. I would also, like to mentioned the excellent service provided by the taxi driver Marcos Sacaquirin, (Phone # 0959790093) who drove us...

2Thank Fernando G

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  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Breakfast
  • Concierge
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
Casa San Rafael is the brainchild of a Cuencan family, that invites you to share the special warmth manifested in every corner of a charming heritage house of Cuenca, staffed by the extended family of the owners. ... more   less 

Additional Information about Casa San Rafael

Address: Bolivar 5-05 y Mariano Cueva, Cuenca 593, Ecuador
Region: Ecuador > Azuay Province > Cuenca
Price Range: ₹ 3,168 - ₹ 5,055 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa San Rafael 3.5*
Number of rooms: 13
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Hotel Style:
#1 Family Hotel in Cuenca
#2 Best Value Hotel in Cuenca
#2 Romantic Hotel in Cuenca
#3 Business Hotel in Cuenca
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Questions & Answers

Here's what travellers have asked, with answers from Casa San Rafael staff and other travellers.
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Questions? Get answers from Casa San Rafael staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great place to stay if you want to walk and take in the historic district!”
 of 5 bubbles JillN194, 25 Nov 2016 | Read review
“Ask for a room with a window!”
 of 5 bubbles Santiago1586, 8 Aug 2016 | Read review
“any room on the second or third floor is nice. There is no elevator, so that is something to consider.”
 of 5 bubbles HollyM152, 3 Aug 2016 | Read review
“Had rooms on both sides and both were excellent. Modern facilities in a historic building.”
 of 5 bubbles hewlpac, 2 Mar 2016 | Read review
“One or two rooms face the interior courtyard, and do nor have exterior windows. They are not bad at all, but make sure they make you aware.”
 of 5 bubbles marcorE2027CS, 21 Feb 2016 | Read review
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