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Casa San Rafael

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Traveller (168)
Room & Suite (23)
Dining (22)
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Overview
  • Excellent78%
  • Very good16%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“eggs”(27 reviews)
“yogurt”(15 reviews)
Free Wifi
Breakfast included
Non-Smoking Hotel
Suites
Concierge
Laundry Service
Free Parking
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (483)
There are newer reviews for Casa San Rafael
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48
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4
1
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221
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Show reviews that mention
All reviewseggshistoric propertyyogurtthe ownerconverted colonialold towngreat central locationhotel is locatedits charmthree blocksparque calderonthe main squarewalking distancewould highly recommend this hotellimited spanishstaff went out of their waybreakfast was delicious
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11 - 15 of 290 reviews
Reviewed 25 January 2018

Stayed for two nights in January 2018. The hotel staff kindly let us check in a 4 a.m. after we got off an overnight bus. The hotel is beautiful, with a great location in the historic centre of the city. Like many older buildings in...More

Thank Joshua O
Response from Vale Sofia C, Director de Recepción at Casa San RafaelResponded 28 January 2018

Thank you for your comment; it is a pleasure to hear that you enjoyed your stay with us. we hope that you return to Cuenca and if you do we will be glad to receive you.

Reviewed 15 January 2018

I stayed here December 29, 2017-January 1, 2018. It's the only place to stay in Cuenca. Valeria, Juan, and Lucia at the front desk were wonderful. And Celina in the kitchen was lovely. The building itself is gorgeous. My room was charming. It had a...More

Thank AMB&JAS
Response from Vale Sofia C, Director de Recepción at Casa San RafaelResponded 24 January 2018

Thank you for your comment and for choosing our hotel. Remember that Hotel Casa San Rafael is your second home in Cuenca. I am happy that you enjoyed your stay and hope to have you again as a guest in our hotel.

Reviewed 11 January 2018

My wife and I stayed here for 4 nights over New Years and were happy with our experience! The staff were incredibly friendly, the rooms were clean, and the free breakfast and coffee in the morning were a plus, although were nothing special (eggs, bread,...More

Thank Ian P
Response from Vale Sofia C, Director de Recepción at Casa San RafaelResponded 24 January 2018

Thank you for taking the time to write a review of our Hotel. All your comments are essential to improving our service. We hope to have your presence on your next visit to Cuenca.

Reviewed 1 January 2018 via mobile

I can't say enough about this lovely boutique hotel. From the moment I arrived, the staff was courteous and helpful. The place was immaculate, snd breakfast was delicious. I loved the location in central historic Cuenca. I'm already considering a return visit before I go...More

Thank Cathy A
Response from Vale Sofia C, Director de Recepción at Casa San RafaelResponded 2 January 2018

Dear Traveler. Remember that Hotel is your second home in Cuenca. Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and hope to have you again as a guest in our hotel.

Reviewed 16 December 2017 via mobile

Nice, small and quiet. Rooms are big and spacious. Ours was a two but we had an extra bed. The lighting was rathe romantic in our room as the window was covered but nevertheless nice. Awesome value for money. So worth it as the hotel...More

Thank Alexasthefy
Response from Vale Sofia C, Director de Recepción at Casa San RafaelResponded 19 December 2017

Dear Traveler, Thank you for your comment, we are glad to know that your stay with us was good. We hope to have your presence on your next visit to Cuenca.

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Details
Price range
US$ 33 - US$ 78 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Cuenca
#2 Romantic Hotel in Cuenca
#3 Business Hotel in Cuenca
#3 Best Value Hotel in Cuenca
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 33 - US$ 78 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Cuenca
#2 Romantic Hotel in Cuenca
#3 Business Hotel in Cuenca
#3 Best Value Hotel in Cuenca
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (168)
Room & Suite (23)
Dining (22)
Family and Play Areas (1)
Questions & Answers
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celine a
17 September 2016|
AnswerShow all 4 answers
Response from Holly M | Reviewed this property |
We took a cab from the airport. It's the easiest way. Just show the driver the address, it works whether he speaks English or not.
0
Votes
Carmen Marta O
6 November 2015|
AnswerShow all 4 answers
Response from RogerFH | Reviewed this property |
No there is no elevator. Casa San Rafael is a restored mansion with easy stairs, and plenty of help for those who need help with baggage.
0
Votes
Kimba628
13 September 2015|
AnswerShow all 2 answers
Response from nataliad216 | Reviewed this property |
If they do not have one, I am sure they can refer you to a company that would take you to the port. They are very helpful.
0
Votes
Room Tips
"Hotel was quiet"
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"Top floor seemed less noisy than first floor."
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"Ask for a room with a window"
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"Ask for a quiet room that does not face the very busy street, Simon Bolivar"
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