We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Casa San Rafael

Travellers' Choice award winner
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Casa San Rafael
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

419 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 260: English reviews
Start your review of Casa San Rafael
 Click to rate
San Rafael, Ecuador
Reviewed 1 week ago via mobile

I ll leave the following details to sustain the 3 points overall rating: 4● : authenticity of the place, quality & stability of the wufi, security at the entrance door, breakfast quality and well served 3●: room size (207) was very small with no windows but that was that or the 304 which has bigger space but cold as Alaska....

 Report
Helpful?
1Thank gammablaster
Vale Sofia C, Director de Recepción at Casa San Rafael, responded to this review

Dear Traveler. Thank you for taking the time to write a review of our Hotel. All your comments are essential to improving our service, we apologize for the inconvenience, we will work to improve the points you mentioned.

Murten, Switzerland
Reviewed 2 weeks ago

We were looking for a nicer and calmer place to stay than the BnB we already knew. On Tripadvisor we found la Casa San Rafael and booked it - due to the very good rating. We were not really disappointed, but thought that price and service are not really balanced. The room was nice, rather small, the bathroom was very...

 Report
Helpful?
Thank sibylle k
Vale Sofia C, Director de Recepción at Casa San Rafael, responded to this review

Dear Traveler. Thank you for your comment and for choosing our hotel. All your comments are essential to improving. In fact, the date of your stay was a holiday, therefore the movement inside and outside the hotel is higher than normal. We work to improve.

Reviewed 3 weeks ago via mobile

We came to celebrate Carnival. We found this hotel thru Trip Advisor. It is located at a restaured antique house. It is close to everything you would like to see. Walking thru the Calle Larga and strolling at the Barranco with the sound of the waters od the river. They have a station where you could drink coffee during the...

 Report
Helpful?
Thank Mayra R
Vale Sofia C, Director de Recepción at Casa San Rafael, responded to this review

Dear Mayra, Thanks for your comment, we are happy to know that your stay was satisfactory. Remember we are for everything you need, if you return to cuencccc do not hesitate to contact us.

Madrid, Spain
Reviewed 13 February 2017

The location is great, just 2-3 blocks from the main square and cathedral. It's a "baroque" boutique hotel, but the price does not goes above average. The breakfast has a bit of everything, they cook eggs however you prefer them on the fly, and has free flow of coffee. The rooms are comfy. The windows face the street, but nights...

 Report
Helpful?
Thank roberto s
Vale Sofia C, Director de Recepción at Casa San Rafael, responded to this review

Thanks for taking time to leave your opinión, We will consider your opinion about the laundry, we hope that you return to Cuenca and if you do we will be glad to receive you.

Moscow, Russia
Reviewed 7 February 2017

Beautifully restored colonial building, a large airy room with balcony views onto street life below, large open fireplace on second floor, local sweet and buttery, brioche-like bread for breakfast, convenient location in the center of the old town, excellent service, very good price. Couldn't ask for any more, and would come here again and again and again. Stayed for 4...

 Report
Helpful?
Thank Kotinka
Vale Sofia C, Director de Recepción at Casa San Rafael, responded to this review

Dear Traveler. Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and hope to have you again as a guest in our hotel.

Bogota
Reviewed 6 February 2017 via mobile

This is a very pleasant hotel in a very well Converted colonial house It has about 10 bedrooms. The staff are very helpful and pleasant. Breakfast is good, the usual South American style. It is very well located about three blocks from the main square and cathedral. Plenty of restaurants in east walking distance The only issue comes from its...

 Report
Helpful?
Thank ToTrebor
Vale Sofia C, Director General at Casa San Rafael, responded to this review

Thank you for taking the time to write a review of our Hotel. All your comments are essential to improving our service. We hope to have your presence on your next visit to Cuenca.

Reviewed 31 January 2017 via mobile

The hotel is a beautiful building, well decorated, and very comfortable. The staff were, in my opinion, excellent and strived to address my every need. The only negative is the doors to the balcony while being beautiful do not keep the sound out at all. Otherwise this hotel was a great value and exceeded my expectations for service.

 Report
Helpful?
Thank imaginelove
Vale Sofia C, Director de Recepción at Casa San Rafael, responded to this review

I appreciate your comments about our hotel. It makes us feel proud to cater to the needs of our customers. If you are coming back to our city, do not hesitate to call us.

Reviewed 28 January 2017 via mobile

This hotel is perfectly located to explore the historic centre of Cuenca. Its spotlessly clean, quiet and the staff are delightful and helpful. No problem if you don't speak Spanish, they have enough English to be of assistance. You can't go wrong here, for the price it's wonderful - you will love it.

 Report
Helpful?
Thank Penelope M
Vale Sofia C, Director de Recepción at Casa San Rafael, responded to this review

Thank you for your comments I am very happy to hear that you enjoyed your stay with us. I hope your next stay is just around the corner. Call us if there is anything you can help with.

Reviewed 22 January 2017

Casa San Rafael is the best place to stay in Cuenca. The rooms are very clean and spacious with great views of the city. The place is centrally located , close to the main town. The staff is really social and friendly. We had a great deal for all our familly. Go to Casa Rafael is so amazing!

 Report
Helpful?
Thank Abigail H
Vale Sofia C, Director de Recepción at Casa San Rafael, responded to this review

Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and hope to have you again as a guest in our hotel.

Ohio
Reviewed 21 January 2017

This charming old hacienda converted to a hotel is within a couple of blocks of the main square. Check in was quick, rooms are normal, bathroom is newer (but without ventilation). Breakfast is coffee, eggs, toast, fruit, yogurt, juice, etc. Not bad, but not great either (compared to what you get in Ecuador). Service was good. We were coming from...

 Report
Helpful?
Thank Alpanjay
Vale Sofia C, Director General at Casa San Rafael, responded to this review

On behalf of all who we conform Casa San Rafael, thank you for taking the time to make an evaluation of your stay. All your comments are essential to improve our service.

143 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (138)
Viewed
Hotel & Grounds (31)
Viewed
Bathroom (2)
Viewed
Room/Suite (8)
Viewed
View from Room (7)
Viewed
Dining (21)
Viewed
Family/Play Areas (1)
Viewed
Other (68)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (5)
Viewed
Hotel & Grounds (1)
Viewed
Room/Suite (1)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cuenca hotels
0.3 km away
Forum Hotel
Forum Hotel
#5 of 60 in Cuenca
225 reviews
0.4 km away
Hotel Los Balcones
Hotel Los Balcones
#2 of 60 in Cuenca
416 reviews
3.5 km away
Hotel Oro Verde Cuenca
Hotel Oro Verde Cuenca
#1 of 60 in Cuenca
631 reviews
Show Prices
Show Prices
Show Prices
0.8 km away
Mansion Alcazar Boutique Hotel
0.6 km away
Hotel Victoria
Hotel Victoria
#6 of 60 in Cuenca
320 reviews
0.5 km away
Casa de las Rosas
Casa de las Rosas
#15 of 60 in Cuenca
104 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
Official Description (provided by the hotel)
Casa San Rafael is the brainchild of a Cuencan family, that invites you to share the special warmth manifested in every corner of a charming heritage house of Cuenca, staffed by the extended family of the owners. ... more   less 

Additional Information about Casa San Rafael

Address: Bolivar 5-05 y Mariano Cueva, Cuenca 593, Ecuador
Region: Ecuador > Azuay Province > Cuenca
Price Range: ₹ 3,472 - ₹ 5,895 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa San Rafael 3.5*
Number of rooms: 13
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Agoda, Hotels.com, Priceline and Booking.com so you can book your Casa San Rafael reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Family Hotel in Cuenca
#2 Best Value Hotel in Cuenca
#2 Romantic Hotel in Cuenca
#3 Business Hotel in Cuenca
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Casa San Rafael staff and other travellers.
5 questions
Ask a question

See all questions (5)

Questions? Get answers from Casa San Rafael staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms have balcony. Get a room with a balcony.”
 of 5 bubbles Alpanjay, 21 Jan 2017 | Read review
“We were on the street, and it was a little noisy, but I wouldn't trade it. I love the street sounds in the morning!”
 of 5 bubbles rosebud215, 3 Jan 2017 | Read review
“Great place to stay if you want to walk and take in the historic district!”
 of 5 bubbles JillN194, 25 Nov 2016 | Read review
“Ask for a room with a window!”
 of 5 bubbles Santiago1586, 8 Aug 2016 | Read review
“any room on the second or third floor is nice. There is no elevator, so that is something to consider.”
 of 5 bubbles HollyM152, 3 Aug 2016 | Read review
5 of 5