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Hotel Los Balcones

Travellers' Choice award winner
#2 of 57 Hotels in Cuenca
GreenLeadersPlatinum level
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401 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Los Balcones
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Showing 276: English reviews
Bradenton, Florida
Reviewed 28 January 2015

Los Balcones is a class act!!! It is a really fun place to stay. The staff is exceptional. Henry and his staff (Jonathon, etc.) go out of their way to make you feel at home. They are hard working and trustworthy. We took a tour with Jonathon (employee) that was fabulous. Their directions and recommendations were always accurate. The hotel...

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Helpful?
1Thank Larry S
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Larry. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best...

Golden, Colorado
Reviewed 27 January 2015

We took a taxi from Cuenca airport and the driver was well familiar with Los Balcones, a renovated hotel just a few minutes on foot to the beautiful plaza in the shadow of colonial-era cathedrals. Henry and Paulo and the staff members were friendly and provided a boutique hotel experience that felt like home. They helped us with directions, parking...

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Helpful?
Thank davegardnr
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Dave. We are really glad our team made all your stay excellent, and we are really happy with your high score included in your review. Thank you very much for your comments. Sincerely, Paolo Echeverría R., Administrador

Sandpoint, Idaho
Reviewed 20 January 2015

I cannot say enough about Los Balcones! I lived at Los Balcones for 2 months in November and December, 2014. I got to know all the staff while I was there. I finally found my own apartment and had to move out of Los Balcones, but I am so glad that they are now part of my family. I watched...

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Helpful?
Thank Lepsilak
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Stacey . Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again....

San Francisco Bay Area
Reviewed 5 January 2015

We spent 3 days of our 10 day Ecuador trip in the Cuenca area and enjoyed our 3-night stay at Los Balcones. Our room was comfortable, staff was very friendly and helpful, and breakfast was excellent. I really enjoyed the breakfast room on the top floor. The hotel had a nice feel, I loved the decor and ambiance. The location...

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Helpful?
1Thank Travelfr0mCalif0rnia
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Guest In a few words you say a lot and tell us that your stay at the Hotel Boutique Los Balcones was excellent in every way. We are happy and grateful for your generosity to inform other travelers. Hope your return. Kind regards, Paolo Echeverría R., Administrador

Los Angeles, California, United States
Reviewed 29 December 2014

Awful service and place. The staff didn't help at all. They just care about charging you the room and that's it. Do not trust on this place. Never EVER again and I will make sure everyone knows!!!! Totally cheap.

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Helpful?
1Thank Uri K
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review
Google Translation

Estimada Huésped. . Quisiera agradecerle su valoración incluida en nuestro cuestionario. lamentamos que los procedimientos de reserva no hayan cumplido...

Reviewed 11 December 2014

I was recently in this charming and lovely Hotel. I was surprised as people of bad faith wants to ruin the reputation of this prestigious Hotel. Last comments are totally out of context, how is possible only this lady has such bad experience?. Its location is perfect with access to all the main parts of the city, very cozy environment...

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Helpful?
Thank Jessica G
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Jessica . Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again....

chicago Ill
Reviewed 11 December 2014 via mobile

I am in total disagreement with the opinion by Isabel V, they are completely false allegations. I have stayed in los balcones a few times and it has been a wonderful experience. this is a wonderful place to stay. The rooms are flawless, breakfast is really good, service is great. I can say everything in this place is literally perfect....

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Helpful?
Thank Samuel_P_S
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Samuel . Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again....

Enniskerry
Reviewed 8 December 2014

We celebrated our 46th anniversary staying a week at Los Balcones and could not have been more pleased with the hotel and the wonderful staff. Paolo, Jonathan, et.al. were terrific hosts. The Ecuadorian people are beautiful inside and out. The hotel is a short walk to the gorgeous cathedral, the fresh market, craft market, bakeries, and many very good restaurants....

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Helpful?
Thank charlesP6387LV
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Charles. We are really glad our team made all your stay excellent, and we are really happy with your high score included in your review. Thank you very much for your comments. Sincerely, Paolo Echeverría R., Administrador

New York City, New York
Reviewed 6 December 2014

This was an amazing hotel. We stayed in three hotels throughout Ecuador and this was by far the best. The rooms are large, the bathrooms are very nice. The first thing you notice about the rooms is the shower, there is a capsule shower with 6 water spray settings, lights, and a radio and a seat, a definite plus after...

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Helpful?
Thank clubsunnyside
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Guest . In a few words you say a lot and tell us that your stay at the Hotel Boutique Los Balcones was excellent in every way. We are happy and grateful for your generosity to inform other travelers. Hope your return. Kind regards, Paolo Echeverría R., Administrador

Columbia
Reviewed 28 November 2014

My husband and I stayed here for 3 days in October. As other reviewers have noted it is wonderfully located in the heart of Cuenca, convenient to local sights, food and shops. BUT, what really makes this small and attractive hotel special is the management and staff. My husband broke his kneecap during our short Cuenca visit! The management/staff of...

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Helpful?
1Thank ColumbiaBud
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Kara and Gene . In a few words you say a lot and tell us that your stay at the Hotel Boutique Los Balcones was excellent in every way. We are happy and grateful for your generosity to inform other travelers. Hope your return. Kind regards, Paolo Echeverría R., Administrador

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Los Balcones Hotel is located in the center of Cuenca, to 10 minutes of Mariscal Lamar Airport.Our rooms are designed with fine details, each different and equipped with the requerments os a first-class hotel in a unique colonial setting.Sole Mio works in the central courtyard of the Hotel Boutique Los Balcones, which highlights the magnificent decor and atmosphere. The restaurant combines traditional Ecuadorian culinary trends with finest Italian cuisine, thus providing unique flavors. With ingredients imported and region, always emphasizing the sublime in our menu to the taste of our customers... ... more   less 

Additional Information about Hotel Los Balcones

Address: Presidente Borrero 12-08 y Gaspar Sangurima esquina, Cuenca 010150, Ecuador
Region: Ecuador > Azuay Province > Cuenca
Price Range: ₹ 3,977 - ₹ 10,177 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Los Balcones 3.5*
Number of rooms: 16
Reservation Options:
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Hotel Style:
#1 Green Hotel in Cuenca
#3 Romantic Hotel in Cuenca
#4 Family Hotel in Cuenca
#4 Business Hotel in Cuenca
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Los Balcones staff and other travellers.
3 questions
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Questions? Get answers from Hotel Los Balcones staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to avoid staying in the new wing unless you need extra room (and beds) for children.”
 of 5 bubbles jinjup, 7 Dec 2016 | Read review
“Upper floors and balcony!”
 of 5 bubbles Jessensjourney, 21 Aug 2016 | Read review
“No elevators, most rooms are on the second level.”
 of 5 bubbles mpre53, 25 Jul 2016 | Read review
“We stayed on the third floor and had a great view of the city and privacy.”
 of 5 bubbles TravellerSo_Calif_, 5 Jun 2016 | Read review
“rooms to the back=not much noise.”
 of 5 bubbles hansr927, 24 May 2016 | Read review
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