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I booked this hotel because it advertises hotel transportation, which was very important to me as I'm arriving alone close to midnight. Well, after purchasing one night as non-refundable, I inquired about how to get the hotel shuttle upon arrival. Apparently there isn't a shuttle,...More
We arrived at the Hilton Quito without our luggage. We had 4 flights to get to Quito from Australia and it got lost somewhere along the line- never did find out where. It was impossible trying to speak with the airline rep via the phone...More
1 Thank wendykl2015
Response from HiltonColonQuito, Front Office Manager at Hilton Colon QuitoResponded 21 February 2018
On behalf of Hilton Colon Quito we want to thank you for your kind review, we are glad to read you have enjoyed a wonderful experience at our hotel during your visit to Quito; it makes us very happy to know that thanks...More
We are travelling on tours from Quito. We went to the Galapagos Islands. To assist while travelling the hotel offers strong, free wifi, safety deposit boxes,safes in the room,storage facilities for extra luggage not needed for the 1 week trip to the Galapagos as well...More
We stayed here prior to a wedding we were attending in Lasso, Ecuador. The hotel was clean, comfortable and welcoming. The breakfast at the Cafe Colon was very good, including a good variety and selection of fresh food. (Made on request eggs, local selection and...More
Ugh, what an awful experience. We took an extended family trip. Our travel agent put us there. My middle son and family checked in having carefully requested an adjoining room for 2 kids. They are placed at opposite ends of a long hall. 2 room...More
2 Thank Donald S
Response from HiltonColonQuito, Guest Relations Manager at Hilton Colon QuitoResponded 1 week ago
Dear Mr. Donald S.
On April 25 we sent you an answer about the same subject.
Our staff is properly trained to offer excellence of services to our customers especially for their safety while they are our guests.
We reiterate to you again that we...More
Response from HiltonColonQuito | Property representative |
Hello matthewsf, At 10pm there is no traffic. You may take from the airport to Hilton around 30- 35 minutes, it usually takes 45 - 60 minutes. Bags and customs are usually fast, it is a small airport. The highways are very... More
Hello matthewsf, At 10pm there is no traffic. You may take from the airport to Hilton around 30- 35 minutes, it usually takes 45 - 60 minutes. Bags and customs are usually fast, it is a small airport. The highways are very good and the access to Hilton is easy. If you come to the city to the next day, you may find traffic. I recommend you to come up to the city the same arrival day in order to start a good journey to the next day with no hurry.
I hope it can help.