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JW Marriott Hotel Quito

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1,426 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Hotel Quito
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Showing 1,094: English reviews
Winston Salem, North Carolina
Reviewed 6 May 2015

This was an absolutely amazing hotel! We loved everything about it except the food. The beds were extremely soft and comfortable! The bathrooms had beautiful glass shower doors! The location was great. The $25 breakfast buffet was way overpriced and gross food. We also ordered room service one night and it was inedible. There are great restaurants right across the...

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Helpful?
Thank Katie M
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Katie M: It is just great to read your review rating your experience as amazing. Thank you very much for your comments, thanks to it we can evaluate our product and take corrective actions. It is important to inform that the prices we have in our outlets are based on the local market average prices. once again thank you...

SAN JUAN PUERTO RICO
Reviewed 6 May 2015

Does not fit the W Marriott standards . Lack of service, quality of food, the only bar at this property carry very limited choices of brands. Concierge is limited and very unprofessional.Internet very slow.

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Helpful?
Thank nelsonwilliamg
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear NelsonWilliamG: We are sorry that you could not find thoroughly enjoyable your stay with us. Receive our most sincere apology. I would like to inform you that at the bar at the moment it is not possible to import liquor into the country, we hope we can find a quick solution in order to fulfill our guest requirements. We...

Abingdon, Virginia, United States
Reviewed 4 May 2015

The lobby is impressive (but, looking up through the atrium, we did notice many disconcerting cracks in the glass above). Reception staff was efficient but cool (perhaps because we were checking in at about midnight?). Rooms were lovely - large, comfortable beds (I received what I expected based on my Marriott rewards profile), attractive bathroom, good view. We fortunately had...

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Helpful?
Thank Joann M
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Guest: receive our warm greetings, also receive our sincere apologies for any inconvenience you have experienced during your stay with us. Your comments are very valuable to us and are used to identify things we can improve. Corrective actions have been taken. We hope you can give us a new opportunity to fulfill your expectations in the future. Cordially...

Jesup, GA
Reviewed 4 May 2015

Although the view from our window was bleak, the actual site was beautiful. There were amazing floral arrangements everywhere....our room even had a fresh rose in bud vase...but then Ecuador is known for it's roses! Breakfast buffet was huge with anything you could want. Staff was helpful & rooms comfortable & clean. Only thing I didn't like was the Kleenex....rough,...

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Helpful?
Thank paharlen
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Paharlen: Thank you very much for your comments, The roses we have around the hotel are really beautiful, They are proudly one of the main export products of Ecuador. Breakfast at the Bistro Latino Restaurant is the best starting point for either go to work or go sightseeing. Gladly we expect you the next time your travels bring you...

Oro Valley, Arizona
Reviewed 4 May 2015

While I only gave this hotel an average rating, I really had only a few minor complaints. I was booked into this hotel as part of a cruise package. Please be aware that it is a good 20 minutes (due to traffic) from old town. Upon entering the hotel, I was positively struck by the gorgeous and unbelievable rose arrangements....

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Helpful?
Thank berniss
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Berniss: Thank you very much for your comments about your stay with us. We are pleased that you have found a friendly welcome and the roses decorating the lobby have impacted you positively. I would also like to inform you that we have taken note of your comments about the room, it is important to inform you that starting...

Reviewed 3 May 2015 via mobile

I stayed here for 3 at the end or April. The rooms and amenities are what you would expect from a JW. What makes this hotel great is the service. Edison, the quality service manager is amazing. He looked after every little detail for my stay. The executive lounge staff were attentive and welcomed me each morning with and smile...

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Helpful?
Thank PharmaExec
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear PharmaExec: Making our guests having a memorable stay, filled of beautiful memories is what keeps us as leaders in the market. Taking care of the little details in every single area, professionalism and lots of passion are the ingredients for a fabulous stay. Thank you for your kind comments, for remembering our names and for always returning to this...

Miami, FL
Reviewed 2 May 2015

I stayed at this property many years ago. Surprisingly is still a very good hotel. The rooms are spacious; bed is comfortable, very good lighting. Executive Lounge is good, breakfast is ample and eggs can be ordered and cooked fresh. The attendants are very helpful and polite. In fact every person I came in contact was extremely polite and with...

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Helpful?
Thank CandyManMia
knoxville
Reviewed 30 April 2015

This is a contemporary hotel with a lovely lobby. There are wonderful flower arrangements that change every few days. Not only are they unique but the rose arrange,nets are massive and every rose is perfect. Rooms are spacious. Temperature is not controlled individually in each room. We stayed twice and the first room was a little warm at night the...

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Helpful?
Thank moxie11
San Bruno, California
Reviewed 29 April 2015

Silversea uses this hotel for the Galapagos expedition so we just went along, when asked, the Silversea rep that picked us up from the airport told us that we should not walk around the area after dark. Actually the hotel is around 3 blocks away from the busy restaurant district but it is a quiet 3 blocks. No problem though,...

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Helpful?
Thank Raymond H
Reviewed 26 April 2015

The hotel was very nice - we arrived via charter bus and were told that it was a little dangerous to walk around outside of the hotel so we stayed in the property. The rooms and bathrooms were spacious and very nice. The hotel restaurant was okay. Minibar was a nice touch since alcohol sales are prohibited on Sundays otherwise.

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Helpful?
Thank Deeeescound

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Visit Quito, Ecuador in style when you stay in the JW Marriott Hotel Quito. Our luxury hotel is ideally located near the area's best dining, shopping, attractions and entertainment. Take advantage of our full service spa, decadent restaurants, state-of-the-art fitness center and gorgeous pool. ... more   less 

Additional Information about JW Marriott Hotel Quito

Address: Av. Orellana 1172 y Av. Amazonas, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Price Range: ₹ 9,408 - ₹ 16,650 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Quito 4.5*
Number of rooms: 257
Reservation Options:
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Also Known As:
Jw Marriott Quito
Marriott Hotel Quito
Marriott Quito
Quito Marriott
Hotel Style:
#2 Spa Hotel in Quito
#4 Business Hotel in Quito
#4 Family Hotel in Quito
#5 Luxury Hotel in Quito
#11 Romantic Hotel in Quito
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Quito staff and other travellers.
32 questions
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Questions? Get answers from JW Marriott Hotel Quito staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get an ocean view room.”
 of 5 bubbles 575dianes, 2 Dec 2016 | Read review
“Try to get a view of the city.”
 of 5 bubbles Ukechick56, 1 Dec 2016 | Read review
“Both rooms we had were perfect!”
 of 5 bubbles lanak822, 26 Nov 2016 | Read review
“we were on floor 7 twice, both great rooms”
 of 5 bubbles AnneZ996, 12 Nov 2016 | Read review
“Ask for a room that does NOT overlook the lobby.”
 of 5 bubbles Introvertica, 29 Oct 2016 | Read review
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