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Hotel Palacio Astoreca

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Hotel Palacio Astoreca
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279 Reviews from our TripAdvisor Community

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Showing 104: English reviews
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Madrid
Reviewed 1 week ago

The room, pool, location was excellent. The wifi did not get to the room which was annoying Breakfast was very limited and the service really poor, despite there were very few tables took them forever to attend and clean our table.

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Helpful?
Thank Alfonso01
HospitalityHPA, Jefe de Operaciones at Hotel Palacio Astoreca, responded to this review

Dear Guest, Along with greetings, we are really sorry to read that your experience with us was not as expected. We are always trying to improve our services and we have written down all your concerns to make sure that it wont happen again. Thank you very much for your feedback. Alfredo Rojas.

Glasgow, United Kingdom
Reviewed 3 weeks ago via mobile

We were bitterly disappointed in Valparaiso as it has been a great city and an important port once upon a time but now it is down-at-heel, litter strewn, full of dog mess from the wild dogs that roam the city and too poor to do anything about it. Fortunately we got the cable car up to the upper square and...

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Helpful?
Thank whitesheilagh
HospitalityHPA, Jefe de Operaciones at Hotel Palacio Astoreca, responded to this review

Dear Guest. Along with greetings, we are very thankful your your comments. Our guests experience is the most important to us, and we are very pleased to see that your stay with us was charming and comforting. We look forward hearing from you. Alfredo Rojas

Westlock, Canada
Reviewed 3 weeks ago

Dinner was perfect and at a reasonable price. Rooms big and clean. Service all around was great. Breakfast was good. Walking distance to a number of great restaurant's, but be prepared for all the hills.

Review collected in partnership with this hotel
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Helpful?
Thank wlockiga
HospitalityHPA, Jefe de Operaciones at Hotel Palacio Astoreca, responded to this review

Dear Guest. Along with greetings, we are pleased to read that your stay with us was gratifying. Our guests experience is the most important to us and is always a pleasure to know that we did our best for that purpose. Thank you very much. Alfredo Rojas

Padua, Italy
Reviewed 3 weeks ago

We liked hotel esthetic quality , location, a landscape by our room window We don't appreciate very much the cousin philosophy, but we are italien.... Staff is very kind and professional. We enjoyed hotel and his confort Very commendable

Review collected in partnership with this hotel
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Helpful?
Thank Claudia B
HospitalityHPA, Jefe de Operaciones at Hotel Palacio Astoreca, responded to this review

Dear Claudia, Along with greetings, we are very thankful about your feedback. We are pleased to see that you had a nice experience with us and we woul be waiting to see you again in the future. Yours sincerely. Alfredo Rojas

New York City, New York
Reviewed 3 weeks ago

We loved our stay here - perfect spot! Location, spa, staff - could not be happier. We were provided a late checkout which made our lives SO much easier, they upgraded our room simply because they had the space to do so, and they took care of booking out car back to airport. Truly a wonderful team and experience.

Review collected in partnership with this hotel
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Helpful?
Thank rebeccav90
HospitalityHPA, Jefe de Operaciones at Hotel Palacio Astoreca, responded to this review

Dear Rebecca, Along with greetings, we are really thankful about your feedback. It is a pleasure to see that your stay with us was charming and pleasant. We look forward hearing from you. Alfredo Rojas

Montreal, Quebec
Reviewed 8 February 2017

Palacio Astoreca is a former mansion that was converted into a boutique hotel. The décor is stunning and should attract a hipster client. The rooms are very spacious, as are the bathrooms. The service overall was very good and given that it is a new hotel there are a few kinks to iron out (e.g. one of the young bartenders...

Review collected in partnership with this hotel
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Helpful?
Thank charlesn373
HospitalityHPA, Jefe de Operaciones at Hotel Palacio Astoreca, responded to this review

Dear Guest, Along with greetings, we are really thankful to read your comments. These kind of feedbacks tell us that all our efforts are showing good results. Finally, we have taken note about what happened at the vineyard so we can improve it for future visits. Yours sincerely. Alfredo Rojas

Sydney, Australia
Reviewed 5 February 2017

We were wondering if we would ever find our way back to the hotel if we left it, as our driver seemed to endlessly weave in and out of streets on the way up the mountain to the hotel. We need not have worried as it is much easier to walk around Valparaiso than drive around it. The hotel was...

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Helpful?
Thank Malcolm B
HospitalityHPA, Jefe de Operaciones at Hotel Palacio Astoreca, responded to this review

Dear guest, It is a pleasure to greet you and at the same to read the wonderful experience that you had with us. We are always pleased to read these kind of comments as they show us that we are following the right way. Thank you very much for your stay, and we look forward hearing from you again. Yours...

Winston Salem, North Carolina
Reviewed 2 February 2017

This hotel has a great view and location in Valparaiso. The hotel staff were terrific; very accommodating and helpful. Breakfast was very good. There are no negative comments and We would happily stay here again.

Review collected in partnership with this hotel
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Helpful?
Thank Alberto C
HospitalityHPA, Jefe de Operaciones at Hotel Palacio Astoreca, responded to this review

Dear Guest, Along with greetings, we are happy to see that you had a nice experience with us. Giving comfortable experiences is what we always try to do with all our effort. Yours sincerely. Alfredo Rojas

Staffordshire
Reviewed 31 January 2017

Be prepared for stunning street art, dreadful graffiti and great architecture in poor condition. The harbour boat trip was fun. Not a city for those who find hills a problem as not all the funicular systems are operational.

Review collected in partnership with this hotel
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Helpful?
Thank staffy11
HospitalityHPA, Jefe de Operaciones at Hotel Palacio Astoreca, responded to this review

Dear Guest, It is a pleasure to greet you and at the same time we are happy to see that you had a nice time here in this wonderful city. It is a pleasure to see that our hard work gives the expected results. We look forward hearing from you. Alfredo Rojas

Atlanta
Reviewed 31 January 2017

Overall amazing! Rooms are spectacular! Staff is attentive! Location is perfect all around unique and wonderful experience.the tour of the city with Isaac offered free by the hotel was the best highlight.

Review collected in partnership with this hotel
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Helpful?
Thank jorihmendel
HospitalityHPA, Jefe de Operaciones at Hotel Palacio Astoreca, responded to this review

Dear Guest, Along with greetings, we are pleased to read that you had a wonderful experience in out hotel. We work hard day after day to improve our services and reading your comments show us that we are in the right way. We look forward hearing from you again. Alfredo Rojas.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
The new boutique hotel Palacio Astoreca opened in September 2012 and since then our hotel and restaurant have been positioned as one of the best in the country, praised by national and international critics, but especially, the more we care, for our loyal guests. ... more   less 

Additional Information about Hotel Palacio Astoreca

Address: Monte Alegre 149 | Cerro Alegre, Valparaiso 2370637, Chile
Region: Chile > Valparaiso Region > Valparaiso
Price Range: ₹ 13,014 - ₹ 20,470 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Palacio Astoreca 4*
Number of rooms: 23
Reservation Options:
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Hotel Style:
#2 Luxury Hotel in Valparaiso
#10 Family Hotel in Valparaiso
#15 Romantic Hotel in Valparaiso
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Palacio Astoreca staff and other travellers.
1 question
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Questions? Get answers from Hotel Palacio Astoreca staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is no air conditioning but the room was cool. Be prepared to listen to the birds early in the morning.”
 of 5 bubbles wlockiga, 28 Feb 2017 | Read review
“food smells in the hallways ”
 of 5 bubbles mat_asantoniov, 2 Nov 2016 | Read review
“Ask for a room with harbor view.”
 of 5 bubbles pluskat, 30 Oct 2016 | Read review
“Make sure your windows face the water.”
 of 5 bubbles jodip472, 17 May 2016 | Read review
“Would have been nice to have a mirror in bedroom with adequate light so that so that when one person is in the bathroom, the other can be brushing hair, checking appearance, and so on, ”
 of 5 bubbles sallywilliamp, 2 Apr 2016 | Read review
5 of 5