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Mercure Santiago Centro

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Traveller (445)
Room & Suite (187)
Pool & Beach (42)
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Overview
  • Excellent25%
  • Very good50%
  • Average18%
  • Poor5%
  • Terrible2%
Travellers talk about
“national library”(12 reviews)
“santa lucia”(18 reviews)
“central location”(20 reviews)
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Reviews (1,145)
There are newer reviews for Mercure Santiago Centro
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Traveller rating
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107
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22
13
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51
107
50
22
13
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All reviewsnational librarysanta luciacentral locationwalking distancemetro stationbusiness centermain avenuea bit tiredatacama desertsmall poolbreakfast buffetpool area isnice breakfastshort stayfront desk staffnice roomair conditioning
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111 - 115 of 243 reviews
Reviewed 1 February 2016

We travelled by taxi to the hotel from Valparaiso and it is not easy to stop outside on the dual carriageway. However, the entrance lobby is very bright and clean. We were efficiently checked in by a receptionist. Unfortunately, as we were early, we had...More

1  Thank David C
Response from Mercure S, General Manager at Mercure Santiago CentroResponded 19 May 2016

Dear Mr. David C, thank you for sharing your opinion through our satisfaction survey. We sincerely apologize for the delay in answering it. There was an internal glitch that prevented us to do it. Now that is solved technically, we want to get our treatment...More

A TripAdvisor Member
11
Reviewed 31 January 2016

It´s an excellent option if you like to get the Santiago´s main center, no far away to the all city and the historical places with the business keys. The 5th floor an space to enjoy it, one of the best pisco and a great Chef...More

Review collected in partnership with Accorhotels.com
1  Thank A TripAdvisor Member
Response from Mercure S, General Manager at Mercure Santiago CentroResponded 18 May 2016

Dear Guest, thank you for sharing your opinion through our satisfaction survey. We sincerely apologize for the delay in answering it. There was an internal glitch that prevented us to do it. Now that is solved technically, we want to get our treatment regarding their...More

Reviewed 30 January 2016

The hotel and the room was poorly kept up. Mildew and mold in the shower and stained grout. Carpet in the room was stained and dirty. WiFI free as it should be as it was intermittent and slow. Towels would barely qualify as rags by...More

Review collected in partnership with Accorhotels.com
Thank barryreese
Response from Mercure S, General Manager at Mercure Santiago CentroResponded 18 May 2016

Dear Mr. Barryreese, thank you for sharing your opinion through our satisfaction survey. We sincerely apologize for the delay in answering it. There was an internal glitch that prevented us to do it. Now that is solved technically, we want to get our treatment regarding...More

Reviewed 26 January 2016 via mobile

I've stayed at this hotel twice now and while some of the rooms are starting to show their age, this hotel is fantastic. Great location (walking distance to Plaza and shops - not malls), exceptional security and friendly and helpful staff.More

1  Thank Melanie M
Response from Mercure S, General Manager at Mercure Santiago CentroResponded 18 May 2016

Dear Mrs. Melanie M, thank you for sharing your opinion through our satisfaction survey. We sincerely apologize for the delay in answering it. There was an internal glitch that prevented us to do it. Now that is solved technically, we want to get our treatment...More

Reviewed 22 January 2016

This was the first of two stays, for 3 nights. The Centropuerto bus from the airport took only 30 minutes and stopped at Los Heroes (costing 1600CLP - much cheaper than a taxi). Having checked out the area on Google street view beforehand, it was...More

3  Thank Roger T
Response from Mercure S, Manager at Mercure Santiago CentroResponded 19 May 2016

Dear Mr. Roger T, thank you for sharing your opinion through our satisfaction survey. We sincerely apologize for the delay in answering it. There was an internal glitch that prevented us to do it. Now that is solved technically, we want to get our treatment...More

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About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Pool
Hotel Amenities
Business Centre with Internet Access
Room Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Outdoor pool
Details
Price range
US$ 97 - US$ 180 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#32 Family Hotel in Santiago
#34 Luxury Hotel in Santiago
#46 Romantic Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 97 - US$ 180 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#32 Family Hotel in Santiago
#34 Luxury Hotel in Santiago
#46 Romantic Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (445)
Room & Suite (187)
Pool & Beach (42)
Dining (39)
Business Centre & Event Rooms (4)
Family and Play Areas (3)
Questions & Answers
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redhonker
23 July 2017|
AnswerShow all 7 answers
Response from rcperez | Reviewed this property |
Ibis location is better, but Mercure hotel itself is better Still plenty of dinning options walking distance and safely around
0
Votes
hobbit_8
18 December 2016|
AnswerShow all 4 answers
Response from Mercure S | Property representative |
Good day from Mercure Santiago! We can make the reservation with our supplier, and send you the cost and details. In order to book the transportation service, we need your flight Information with arrival. Kind regards... More
1
Vote
Google Translation
WilloTheKing
11 August 2016|
AnswerShow all 3 answers
Response from Barbara C | Reviewed this property |
We took a taxi. Get a pre-paid ticket for a taxi inside the airport. Do not take a taxi from the street. The hotel is used to having international passengers arriving at all times and will accommodate if a room is... More
2
Votes
Room Tips
"Views are better at the front. Quieter at the back."
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"check the aircon before unpacking!"
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"A high floor is likely to be quieter as it is on a busy street."
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"As for a superior renovated rooms, preferably looking the back for silence."
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