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Mercure Santiago Centro

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Mercure Santiago Centro
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962 Reviews from our TripAdvisor Community

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Showing 185: English reviews
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Reviewed 4 days ago NEWvia mobile

Excellent hotel in the centre of this fabulous city. Good free WiFi is a bonus. There is a lovely pool area on the 5th floor which is a nice place to spend a summers afternoon. Breakfast is OK and there is always something for everyone. I wouldn't contemplate staying anywhere else when in Santiago.

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Helpful?
Thank Paul D
Mercure S, General Manager at Mercure Santiago Centro, responded to this review

Dear Mr. Paul D, Thank you for sharing your kind opinion on Trip Advisor, I am very pleased to hear that we provide you with a pleasant stay at Mercure Santiago Centro, it is very good to know that you enjoyed our establishment and services. Thank you again for sharing your experience, and we hope your next visit will be...

Reviewed 2 weeks ago via mobile

Hotel is centrally located in downtown Santiago. The staff was friendly and helpful. They have breakfas buffett with fruits and delish pastries. Many stores and restaurants around. During the day very busy streets and many people going to work. At night everyone told us to be careful so where ever we went we took a taxi.

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Helpful?
Thank Marta d
Mercure S, Manager at Mercure Santiago Centro, responded to this review

Dear Marta d, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla - Enc. Calidad.

Reviewed 3 weeks ago

Very nice overall stay. We stayed there for 1 week on the last floor with my dad with a room each. The hotel is so well located downtown on the busiest street of Santiago. Nice breakfast, efficient cleaning service and swimming pool quite enjoyable!

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Helpful?
Thank Atout V
Mercure S, Manager at Mercure Santiago Centro, responded to this review

Dear Atout V. Thank you for share your the great review of our hotel through TripAdvisor! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla - Enc. Calidad.

Guadeloupe
Reviewed 4 weeks ago

Really nice hotel, well situated for visiting the city sights and within easy walking distance from some really good restaurants. Pool is small, but refreshing after a tiring day in the city. Its good to relax with sun beds and a bar. Breakfast is OK, with fresh fruit, scrambled eggs, cheeses, ham and chicken, but they dont know how to...

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Helpful?
Thank Dave Y
Mercure S, General Manager at Mercure Santiago Centro, responded to this review

Dear Dave Y! I would like to thank you for share your review of our hotel! We are glad that you enjoyed your stay with us. I would like to comment that we are currently renovating the apartments. We have 6 floors renovated and for the floors that have not yet undergone remodeling, we are following with a preventive maintenance...

Sydney, Australia
Reviewed 4 weeks ago via mobile

Staff helpful and friendly. Room on main street but not too noisy. Pleasant pool area and bar for Pisco sour. Buffet for breakfast and dinner, plenty of choice. Mixture of locals and tourists. Very central area for tours, airports. Bed comfortable and descent bathroom. Problem with fridge so noisy had to leave turned off so no cold water.

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Helpful?
Thank Lg45now
Mercure S, General Manager at Mercure Santiago Centro, responded to this review

Dear Lg45now! Thank you for taking the time to share your experience at our hotel. I am sorry for the inconvenience with the fridge. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I really appreciate your sharing your concerns, and I hope that you will give us the opportunity to...

Brisbane, Australia
Reviewed 4 weeks ago

We stayed in this hotel for 2 days and it was exactly what we expected, a nice large size room, quiet, good facilities, comfy bed and a lovely view. The location was very central and the metro station was just down the street which also had an underpass to cross under the street which was very convenient. We caught the...

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1Thank TravellersBrisbane
Mercure S, General Manager at Mercure Santiago Centro, responded to this review

Dear TravellersBrisbane! We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you...

Munich, Germany
Reviewed 4 weeks ago

Great location with spacious rooms. Walking distance to restaurants, supermarkets, subway. Excellent service, gym is only average - some machines were not on maintenance. Overall a good choice for the price level.

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Helpful?
Thank steelriver2014
Mercure S, Manager at Mercure Santiago Centro, responded to this review

Dear steelriver2014, I would like to thank you for share your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla . Enc. Calidad.

Melbourne, Australia
Reviewed 22 January 2017

I stayed here for 3 nights after traveling for 3 months around South America. This is a clean, accommodating hotel but there are definite cons. 1. The air conditioner is incredibly loud, even when you turn it to low fan. 2. There is no top sheet so you sleep directly under duvet, which is disappointing. 3. Maybe it's just me,...

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Helpful?
Thank Tania S
Mercure S, Manager at Mercure Santiago Centro, responded to this review

Dear Tania S, I would like to thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies for the inconvenience with the air conditioner and the key. Please rest assured that we are taking the appropriate...

Toronto, Canada
Reviewed 7 January 2017

This is our second visit to the Mercure hotel. It was our first choice because of its price, location and its rooftop pool! What was a pleasant surprise was the recent renovation to the hotel. While renovations have not yet been fully completed, the lobby has been completed and looks fantastic. The floors we stayed on had not yet been...

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Helpful?
1Thank Therichpeasant
Mercure S, Manager at Mercure Santiago Centro, responded to this review

Dear Therichpeasant! We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Canada
Reviewed 6 January 2017

The location is about 25 minutes from the airport and very close to the main tourists sites (all within walking distance), My family of 5 (adults) had two rooms on the 14th floor. The rooms were great and the bathroom was just a little tired but nothing to be that concerned about. The breakfast buffet was well worth it...lot's of...

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Helpful?
Thank S I
Mercure S, Manager at Mercure Santiago Centro, responded to this review

Dear S I, We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Mercure Santiago Centro

Address: Avenida Libertador Bernardo o'Higgins 632, Santiago 8330066, Chile (Formerly Caesar Business Santiago Centro)
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: ₹ 5,683 - ₹ 8,624 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mercure Santiago Centro 3.5*
Number of rooms: 142
Reservation Options:
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Also Known As:
Caesar Business Santiago Centro Hotel Santiago
Caesar Business Hotel Santiago
Hotel Style:
#46 Family Hotel in Santiago
#47 Romantic Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Santiago Centro staff and other travellers.
22 questions
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See all questions (22)

Questions? Get answers from Mercure Santiago Centro staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Call the hotel ahead of arrival and arrange for pick-up from the airport.”
 of 5 bubbles 372iv, 5 Jan 2017 | Read review
“rooms on the top floors give a nice city view..”
 of 5 bubbles gypsy039, 24 Dec 2016 | Read review
“Get a renovated room at the back of the hotel on a high floor.”
 of 5 bubbles LTP-BCC, 1 Dec 2016 | Read review
“Get one facing the St Lucia park. Nice views across the city.”
 of 5 bubbles LesB4, 2 Oct 2016 | Read review
“Ask for a room on the front”
 of 5 bubbles LucyBridges, 18 Aug 2016 | Read review
5 of 5