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Mercure Santiago Centro

Booking.comUS$ 105*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$ 180*
US$ 105*
US$ 180*
US$ 105*
US$ 119*
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Mercure Santiago Centro
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1,010 Reviews from our TripAdvisor Community

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Showing 206: English reviews
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Melbourne, Australia
Reviewed 1 week ago NEW

Stayed four nights May 2017. As an AccorPlus Le Club member, we were automatically upgraded to the next level of room but that is as far as Australian membership got us. After checking around many other hotels, we settled on this one due to the expectation that the facilities would be familiar due to our membership. We were surprised at...

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Helpful?
1Thank Rod-VIC
Mercure S, Gerente at Mercure Santiago Centro, responded to this review

Dear Mr. Rod-VIC, We very much appreciate your comments regarding your stay with us on TripAdvisor. It is always a pleasure to receive positive feedback. We are really glad that you enjoyed the services provided by our staff, I am sure that this feedback will serve as an encouragement to continuously improve the quality of our services. I would like...

Darmstadt, Germany
Reviewed 1 week ago

Unfortunatelly I expereinced a very bad customer service, what still ruins my impression of the hotel. During my stay I ordered and payed a taxi at the reception. Afterwards I had to recognize, that I was charged 5 times more than with a normal taxi in the street. For me it felt like beeing ripped of by the Hotel and...

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Helpful?
Thank To B
Mercure S, Gerente at Mercure Santiago Centro, responded to this review

Dear Mr. To B, Thank you for taking the time to tell us about your experience through TripAdvisor. I would like to comment that our receptionists coordinate the taxis with a regularized company to transport passengers in executive cars and that we have confidence by the service provided by them. Their prices are more expensive than the taxis of the...

Reviewed 2 weeks ago

We booked for 4 nights and were disappointed with the room we were given. Too many issues for e.g. loud air conditioner, toilet inefficient flushing, stained and old carpeting, bathroom floor and wall tiles old with stained grouting. On the positive site, the location is central, good view from the room. Staff were helpful and professional. Hint: Request a room...

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Helpful?
Thank Margaret S
Mercure S, Gerente at Mercure Santiago Centro, responded to this review

Dear Ms. Margaret S, Thank you for taking the time to tell us about your experience at the hotel. I am sorry that our rooms did not meet your expectations. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. That is why your comment has been share with all the...

London
Reviewed 3 weeks ago

The hotel is conveniently located within walking distance of the main sights. It located on a busy road but we found using the Metro subway next door was the best way of crossing the road. Hotel was what you would expect for its class. Rooms comfortable, maybe the towels could have been larger, but otherwise no complaints. What made it...

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Helpful?
Thank LucyRichmond
Mercure S, Gerente at Mercure Santiago Centro, responded to this review

Dear Ms. LucyRichmond, Thank you very much for sharing your experience in TripAdvisor. We are really glad that you enjoyed the services provided by our staff and the surroundings of the hotel. Thank you again for your comments and always feel very welcome to our hotel. Best regards, Kimberly - Asist. Calidad

Reviewed 4 weeks ago via mobile

This hotel is very well localized and you can do a lot of things walking. It is close to Cerro Santa Lúcia which is a great place to walk and see the view. Internet is awesome and the restaurant very good.

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Helpful?
Thank Fernando D
Mercure S, Gerente at Mercure Santiago Centro, responded to this review

Dear Mr. Fernando D, Thank you very much for your kind comment about your stay with us. We are really happy that you enjoyed our services and we hope to see you again very soon. Best regards, Kimberly – Asist. Calidad

Sao Paulo, SP
Reviewed 23 April 2017 via mobile

Mercure Santiago was a pleasant surprise. Hotel was recently remodeled, lobby, both bars and restaurant has great design. Rooms are simple, but spacious and comfortable for the Mercure standards. Give preference to the rooms facing the Cerro Santa Luzia, beautiful view. The staff at this hotel are VERY kind and welcoming. They concern with guest well being makes a total...

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Helpful?
Thank rcperez
Mercure S, Gerente at Mercure Santiago Centro, responded to this review

Dear Mr. rcperez, We very much appreciate your comments regarding your stay at the hotel, it is always a pleasure to receive positive feedback. We are really glad that you enjoyed your stay with us and the services provided by our staff. Regarding the air conditioning, our maintenance team is acting and managing in a internal way with the suppliers,...

Adelaide, Australia
Reviewed 18 April 2017 via mobile

Had dinner here on the night we flew in as it was Sunday and most other places were closed. We were not staying at the mecure. Was nice food but very expensive. The area around here is very sketchy and not a place you want to walk around after dark.

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Helpful?
Thank ExpatFamily2007
Mercure S, Gerente at Mercure Santiago Centro, responded to this review

Dear “ExpatFamily2007”, Thank you for sharing your comment on TripAdvisor. We are really glad that you had enjoyed the food of our restaurant and we hope that our service has also been of your liking. Always feel very welcome to our hotel. Best regards, Kimberly - Asist. Calidad

Bratislava, Slovakia
Reviewed 13 April 2017

The hotel is located directly in the old city center on the main avenue, just few meters from the subway entrance by which you can reach Vitacura and Providence in a couple of minutes. The rooms are well suited for a 4* hotel, just a bit noisy A/C which can not be turned off (but you get used to it)....

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Helpful?
Thank Peter S
Mercure S, Gerente at Mercure Santiago Centro, responded to this review

Dear Mr. Peter S, Thank you for for sharing your experience in TripAdvisor. We are really glad that you enjoyed your stay in our hotel. I would like to inform you that our maintenance team is acting and managing in an internal way the air conditioner issue with the suppliers, looking for a better way to solve the situation as...

Reviewed 10 April 2017 via mobile

Located in a very busy street we arrived early and they asked us to pay 50% more if we wanted to check, this is rare and normally hotels don't do this. Hotel is fairly small and I'm not sure I would come back, rooms are clean.

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Helpful?
Thank Magnus G
Mercure S, Gerente at Mercure Santiago Centro, responded to this review

Dear Mr. Magnus G, Thank you for taking the time to comment in TripAdvisor. I would like to tell you that the payment of an early check-in is a common practice within hotels. Sometimes depending on the availability of the hotel and the arrival time, we can make an exception. Thank your again for sharing your experience and we hope...

Elgin, Scotland, United Kingdom
Reviewed 9 April 2017 via mobile

Excellent service from concierge. Breakfast offered good selection. Slightly tired decor in room but plenty space and good air con to make up for it. Rooftop pool a huge plus. 20000 pesos taxi ride from Airport. Highly recommended.

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Helpful?
Thank Tom D
Mercure S, Manager at Mercure Santiago Centro, responded to this review

Dear Tom D, We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla - Enc. Calidad.

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Breakfast included
  • Self-Serve Laundry
  • Babysitting

Additional Information about Mercure Santiago Centro

Address: Avenida Libertador Bernardo o'Higgins 632, Santiago 8330066, Chile (Formerly Caesar Business Santiago Centro)
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: ₹ 6,077 - ₹ 10,214 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Santiago Centro 4*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, ACCOR, Hotels.com, Hotwire, Priceline, Cancelon, Cheap Tickets, Evoline ltd, TripOnline SA, HotelQuickly and HRS so you can book your Mercure Santiago Centro reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Caesar Business Santiago Centro Hotel Santiago
Caesar Business Hotel Santiago
Hotel Style:
#33 Luxury Hotel in Santiago
#46 Family Hotel in Santiago
#47 Romantic Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Santiago Centro staff and other travellers.
24 questions
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Questions? Get answers from Mercure Santiago Centro staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Street facing good - but back side not so bad either. We had both.”
Rod-VIC, 22 May 2017 | Read review
“Busy road out front, only view of other buildings at the back - take your pick.”
LucyRichmond, 8 May 2017 | Read review
“Ask for the rooms facing away from the main avenue to keep the noise away.”
226PeterS226, 13 Apr 2017 | Read review
“Ask for a room at the front of the hotel if you want a view of Santiago and not the flats behind the hotel”
SummerseatSally, 21 Mar 2017 | Read review
“Call the hotel ahead of arrival and arrange for pick-up from the airport.”
372iv, 5 Jan 2017 | Read review
5 of 5
Booking.com
US$ 105* /night
View Deal
PricelineUS$ 105
MercureUS$ 119
TripAdvisorUS$ 105
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Prices are for 1 room, 2 adults
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