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    Su Merced

    Coronel Santiago Bueras 121 | Merced 120, Santiago, Chile
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    1/10/2017 2/10/2017
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    US$ 140
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    Traveller (169)
    Room & Suite (75)
    Dining (33)
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    Overview
    • Excellent67%
    • Very good27%
    • Average4%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Breakfast included
    Air Conditioning
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Suites
    Bar/Lounge
    Concierge
    Dry Cleaning
    3.5 Star Hotel
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    Rooms
    1 Oct2 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (337)
    Traveller rating
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    1 - 5 of 217 reviews

    Reviewed 1 week ago

    A beautiful cute hotel, with friendly staff and excellent service. The hotel is in a great location, close to many restaurants. The hotel provided a great breakfast and a good shuttle service. I stayed in this hotel during the end of my travels, it was...More

    Thank Lennae S
    Response from Seb_Cortes, Director de Relaciones con Clientes at Su MercedResponded 1 week ago

    Dear Lennae, We are very happy to have been your choice this time, we are pleased to know that our guests were able to visit the area quietly and enjoy the diversity of restaurants and bars that you can find. Thank you for mentioning that...More

    Reviewed 4 weeks ago

    The staff at this hotel was unbelievably helpful and accommodating - they let us check in early after an all-night flight from the US, gave us restaurant recommendations, called bus stations for us, and helped us figure out a tricky booking situation for getting a...More

    Thank Caitlin K
    Response from Seb_Cortes, Director de Relaciones con Clientes at Su MercedResponded 2 weeks ago

    Dear Caitlin, Thank you for your comments and feedback. We are happy that our team has been able to assist at all times, especially when it comes to managing issues that are difficult to achieve due to the region's own efforts. We also like to...More

    Reviewed 20 July 2017

    Really happy with this hotel. Great friendly and helpful staff, good coffee and wonderful location. We didn't need a taxi or bus the entire stay, walked everywhere. Highly recommend this hotel to anyone.More

    Review collected in partnership with this hotel
    Thank Sally C
    Response from Seb_Cortes, Director de Relaciones con Clientes at Su MercedResponded 10 August 2017

    Dear Sally, We would like to thank you for taking the time to write your experience at the Hotel. As a team, it makes us happy to know that our service has been of the quality you expected. Our location is one of our excellent...More

    A TripAdvisor Member
    81
    Reviewed 25 June 2017 via mobile

    I stayed here with my girlfriend for 2 nights, then we went to Valparaiso for one night, and returned for another 2 nights. We were able to leave our suit cases in the storage room and they had them in our room when we returned...More

    Thank A TripAdvisor Member
    Response from Seb_Cortes, Director de Relaciones con Clientes at Su MercedResponded 11 July 2017

    Dear guest. We thank you for sharing your comments and evaluation in the experience lived in our hotel. We like to know that we help with your schedule when you store your luggage. We usually offer this option to those who wish to make more...More

    Reviewed 22 June 2017

    This was our fourth visit to Santiago and on this occasion our UK tour operator chose the Su Merced which fulfilled our request for a small family type hotel. We liked its pleasant location opposite the park and near many restaurants and the Metro. Our...More

    Thank djpend
    Response from Seb_Cortes, Director de Relaciones con Clientes at Su MercedResponded 11 July 2017

    Dear guest, We appreciate your opinion and evaluation about our services, and especially we like to find out that you explored the city much more. Indeed Hotel Su Merced is located within walking distance of the Baquedano Metro station, and between two interesting and gastronomic...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Restaurant
    • Hotel Amenities
    • Breakfast included
    • Laundry Service
    • Multilingual Staff
    • Airport Transportation
    • Dry Cleaning
    • Concierge
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Bar/Lounge
    • Restaurant
    Details
    • Price range
    • US$ 105 - US$ 195 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Romantic Hotel in Santiago
    • #42 Business Hotel in Santiago
    • Room types
    • Non-Smoking Rooms ,
    • Suites
    • Number of rooms
    • 10
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Expedia, Travelocity, Cheap Tickets, Agoda, Cancelon, TripOnline SA, Hotwire and HotelQuickly so you can book your Su Merced reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Chile >
    • Santiago Metropolitan Region >
    • Santiago >
    • Santa Lucia
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    Traveller (169)
    Room & Suite (75)
    Dining (33)
    Hotel & Grounds (91)
    Bathroom (25)
    Family and Play Areas (1)
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    Ask a question
    Questions & Answers
    Valerie D
    6 May 2017|
    Answer
    Response from Seb_Cortes | Property representative |
    Hello Mrs Valerie First of all, thanks for your question. All our rooms have blow dryers. If you have any other question about the hotel or about our services please let us know by TripAdvisor or by email to info... More
    0
    Votes
    Google Translation
    susbuff
    31 August 2015|
    Answer
    Response from tbertoglia | Property representative |
    Dear customer I'm confirm you that the hotel has an elevator from the street level to the 4th floor (the highest one). Best regards
    0
    Votes
    Google Translation
    TravelNutHeads
    17 May 2015|
    AnswerShow all 2 answers
    Response from tbertoglia | Property representative |
    Dear guest The transportation from airport to the hotel is $45 until 3 passengers (the cost is for the van). If you are 4 passengers, the price is $63. Please Contact us if you need a transfer reservation. Best regards
    1
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    Room Tips
    "There's a space heater in the room for the winter months - make sure to turn it on! They also have HBO :)"
    Read review
    "Top floor rooms have a great balcony"
    Read review
    "Room # 9 is the largest room on the top floor with a balcony. Downside is a little extra noise on week-ends..."
    Read review
    "probably best to ask for a room not on the front if your a light sleeper due to the busy street below, but..."
    Read review
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