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Novotel Santiago Vitacura

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#53 of 197 Hotels in Santiago
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1 room 2 adults 0 children
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Novotel Santiago Vitacura
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872 Reviews from our TripAdvisor Community

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Showing 178: English reviews
São Paulo, São Paulo, Brazil
Reviewed 29 September 2016

The breakfast used to be better . It is still good but the quality of the products are not the best ones. The room is spacious. The products as shampoo, conditioner are of reasonable quality. It used to be better. The Swimming pool and Jacuzzi were closed during the Fiestas Patrias that this yers went from 17 Sept up to...

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Thank Fclmello
Sao Paulo, SP
Reviewed 27 September 2016 via mobile

Small rooms and not comfort bathroom configuration (toilet is separated from shower area). Internet not good. Le Club Accor is not valid if you make a reservation from your agency. Front desk deserve a strong training and Food is not that good. In a sum, the Hotel is like an Ibis in disguised, but charge you more.

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Thank RonaldoCP
Geelong Bellarine, Australia
Reviewed 14 September 2016

A good friend and I planned to attend and compete in the "Rally of the Incas", an event organised by the Endurance Rally Association. We had booked airfares, paid the not insubstantial entry fee and were about to ship our classic car from Australia to Buenos Aires. A stop along the way to recover from the jet lag was planned...

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Helpful?
Thank Mike K
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear Mr. Mike, Thank you very much you for sharing opinion through the Tripadvisor website. It is always a pleasure to receive positive comments. We hope you are feeling well and you can recover soon. We will be waiting for you. Best Regards, Carla - Enc. Calidad.

Reviewed 23 August 2016 via mobile

Hotel is in s very nice area, close to restaurants snd cafes. The lobby and other public spaces are nice and modern. The breakfast was good. Unfortunately the rooms really need an uplift. They are out dated and not very comfortable.

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Helpful?
Thank Elina N
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear Elina N, thank you for sharing your opinion through TripAdvisor website. We sincerely apologize for the delay in answering it. There was an internal glitch that prevented us to do it. Now that is solved technically, we want to get our treatment regarding their opinions. We will be working in the sense of making our hotel getting better, through...

Seoul, South Korea
Reviewed 17 August 2016

Good: Great location (easy access to business areas, fancy restaurants, Arauco mall), Extraordinary room design(personal favorite=opened closet, bathroom window opening a bit which helps to refresh air), Quiet room. Bad: Gloomy faced staffs(especially security staff standing near elevator). I'm not saying the staffs need to smile all the time, however it would be nice at least if they reply back...

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Thank Guijong B
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear Guijong B, thank you for sharing your opinion through TripAdvisor website. We sincerely apologize for the delay in answering it. There was an internal glitch that prevented us to do it. Now that is solved technically, we want to get our treatment regarding their opinions. We will be working in the sense of making our hotel getting better, through...

Reviewed 21 July 2016 via mobile

Having been at many Novotels around the world and bring the reason why this hotel was booked, I was completely amazed by the discourtesy of the front desk staff. Great location, good restaurant and beds are being changed this week to the new Novotel's (a good sign). I won't come back.

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Thank Osvaldo Á
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear Mr. Osvaldo Á, Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to...

Chappaqua, NY
Reviewed 17 July 2016

Everything good, staff, service, internet, food. Room layout is poorly designed. Big room but you have to maneuver to get into and out of the bathroom which is too close to the bed. The safe is 30cms off the floor, tough to see inside. Coffee maker on a very small shelf. A lot of wasted space.

Review collected in partnership with Accorhotels.com
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Thank Artie914
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear Artie914, thank you for sharing your opinion by Tripadvisor. We will be working in the sense of making our hotel getting better, through opinions of our guests. Thank you very much for helping us with constructive feedback. We hope to see you soon. Best Regards, Carla – Enc. Procesos de Calidad

Bordeaux, France
Reviewed 19 June 2016

Stayed 5 nights here on business. First of all the hotel is located in a very nice quiet neighbourhood, only 10 minutes walk away from one of the biggest shopping malls in south america (good for shopping and food). Checked in at 8am, no problem as it was Saturday and the hotel was quiet. The room was nice and quiet,...

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Thank Jay175
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear Jay175, We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Chennai, India
Reviewed 18 May 2016

Located in one of the premium neighbourhood of Santiago close to fine dining restaurants and shopping malls. Rooms look bit out dated with tight shower cubicle and oddly no mirror except in the bath. Good English speaking helpful staff all over, from the front desk to restaurant. A small gym in case you need one.

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Thank Saravanan002
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear Saravanan002, Thank you for taken the time to share you feedback in TripAdvisor. We hope to see you soon. Have a nice week. Carla - Enc. Procesos de Calidad.

State of Sao Paulo
Reviewed 3 May 2016

The room was clean, the internet service works well. Room service with good options. Good breakfast with a good selection of local fruit and juice. kindly service. For make it better my recommendation is to publish in the room , instruction in case of earthquake, it was happen in April 14th in the morning and I did not know how...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank regianeramos65
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review

Dear regianeramos65. Thank you for the great review of our hotel. It´s always a pleasure to receive a positive feedback. In case of earthquakes, the hotel has communication of emergency, alarms, plus we have a team of emergency brigade that will help evacuate if necessary. We appreciate your suggestion and hope to see you soon. Best regards, Carla.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Located in the most elegant and best-equipped district in the city, opposite the Americo Vespucio Garden and near by Casa Piedra and Espacio Riesco - Congresses Center - and ONU offices (FAO, CEPAL and UNESCO). Surrounded by a boulevard of restaurants, a museum and the main mall in the city - Parque Arauco, is also next to the financial and economic center of Santiago. Walking distance to Escuela Militar subway station (1,7 Km - 1,05 mile). Exits from Costanera Norte highway give easy access to the coast cities and Valle Nevado. Just 20 km (12 miles) from Arturo Merino Benitez Int. Airport, Santiago. This 4 star hotel offers 144 rooms, swimming pool, spa, free parking, WiFi access and gym. Our rates include breakfast. A great opportunity to enjoy a business trip or a family getaway! ... more   less 

Additional Information about Novotel Santiago Vitacura

Address: Avenida Americo Vespucio Norte 1630 | Vitacura, Santiago 7630340, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Vitacura
Price Range: ₹ 6,084 - ₹ 10,229 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Santiago Vitacura 4*
Number of rooms: 144
Reservation Options:
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Also Known As:
Novotel Santiago Vitacura Hotel Santiago
Santiago Novotel
Hotel Style:
#16 Spa Hotel in Santiago
#25 Family Hotel in Santiago
#26 Luxury Hotel in Santiago
#27 Romantic Hotel in Santiago
#29 Business Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Santiago Vitacura staff and other travellers.
16 questions
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Questions? Get answers from Novotel Santiago Vitacura staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“upper floors give you a beautiful view to the Cordilheira dos Andes”
 of 5 bubbles Fclmello, 29 Sep 2016 | Read review
“Try to get rooms with Andes mountain views.”
 of 5 bubbles Saravanan002, 18 May 2016 | Read review
“Ones on the side street are best as there is less traffic, but noise wasn't an issue here.”
 of 5 bubbles JohnHimebaugh, 14 Jan 2016 | Read review
“Ask a front view to the mountains.”
 of 5 bubbles carlosn532, 12 Sep 2015 | Read review
“Choose Level 8 to have a good view on Andes Mountain & São Cristobal hill”
 of 5 bubbles bensont590, 3 Aug 2015 | Read review
5 of 5