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Grand Hyatt Santiago

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Grand Hyatt Santiago
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1,997 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Hyatt Santiago
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Showing 778: English reviews
San Francisco, California
Reviewed 5 April 2015

As of March 2015, the hotel is surrounded by road construction, which when complete will tie the hotel into the beautiful neighborhoods adjacent. Currently it is a bit of an island. The main locational complaint otherwise is that it is at least a 15 minute walk to the subway, but it is an interesting and pleasant walk. The subway system...

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Helpful?
Thank alanbill16
Houston, Texas
Reviewed 4 April 2015

We stayed at this hotel for one night as we were passing through Santiago. The hotel is very dated. If you want to be near a big American style shopping mall with lots of American chain restaurants this is the hotel for you. If you want a bit more local flavor definitely not. On the plus side, the pool area...

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Helpful?
Thank chipjody
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, It is a shame that we couln´t meet your expectation. Maybe if had tried one of our 3 restaurant it would have been more pleasent for you. all the best for the future. Marc Lorenz

Boulder, Colorado
Reviewed 3 April 2015

We had a great time at this hotel! We bookended our trip to Chile staying here and loved it. Only complaint is... why no free coffee in the morning? Or why not sell it at a little coffee shop in the morning? You have to do the huge buffet breakfast in the morning or walk a ways to find coffee....

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Helpful?
Thank MominBoulder
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, I am very pleased you enjoyed your recent saty with us at the Grand Hyatt Santiago. I will take into consideration your request for the free coffee, but maybe for your next visit if you stay in the club lounge floor you have free coffee all day. I hope to welcome you back very soon. Marc Lorenz

Bedford, Texas
Reviewed 29 March 2015

I stayed at the Grand Hyatt Santiago, Chile while attending a business event the week of March 16 to 20, 2015. Even though the room and ambiance was very good, other aspects of the service were so poor as to have me rate the overall experience TERRIBLE. One day the main elevators were not working at all. As a result,...

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3Thank gamairena
Anaheim, California
Reviewed 24 March 2015

We are passing by on the way to a cruise. My friend suitcase had not arrived......they were very helpful calling the airport and helping us get the suitcase..... The room was very good, staff was excellent , the bartenders were awesome....an excellent hotel..

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1Thank HappiSami
Texas
Reviewed 21 March 2015

We arrived at the Hotel about 11:00 am; they had been completely sold out the night before so our rooms were not ready. We asked if we could take showers at the Spa and they said of course! Here comes the really terrific part, we travel a lot and many times the rooms are not ready and you have to...

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2Thank MsLondon2
Reviewed 8 March 2015

The service and room both were great. But I was impressed enormously on its executive lounge. You have more than 180 degree view of the Andes and city. You have many many choices of the food and alcohol drinks. You know Chile is a wine country as soon as you walk into the gigantic lounge after 4:00pm. Great staff, great...

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Thank Yali L
Norwalk, California
Reviewed 3 March 2015

We stay here for 2 nights precruise.We paid 15000 pesos (about 15 Usd) for 2 of us in a share shuttle van to the hotel's front door.All the staffs speak English very well and very helpful specially Patrick , he always give us the guesstimate taxi fare anytime we need a taxi . The property is nice but showed age...

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Thank oldhoundusvn
Singapore, Singapore
Reviewed 28 February 2015

I've never stayed in a bad Hyatt chain. Hyatt at Santiago is very good. All the staff speaks good English and service is impeccable. I had the best massage so far in this trip at their spa. Their swimming pool looks so nice and huge. Only downside is it is not heated. I've to pray then jump in and swim...

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Thank SuperShan1
Taiwan
Reviewed 27 February 2015

Stayed with family for 4 nights. Rooms are spacious and clean, but the overall feel of the place is old. I even got a old-style TV (not LED, not flat), electronics inroom are old-fashioned as well, e.g. a very old stereo set and a very old plug station. The room setup is exactly the same as I stayed 10+ years...

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1Thank Franco0311

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Senso
Senso
Cuisines: Mediterranean, Chilean, South American
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Room Service
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Grand Hyatt Santiago hotel is also home to world class, multi-cuisine restaurants, a lagoon-style swimming pool with a waterfall, and the three-story free-standing AKO Wellness & Spa. So, you can enjoy one of the best Spa in Santiago of Chile. The most exclusive golf clubs of Santiago de Chile are only a few steps away from the hotel. Our Las Condes hotel also features a health club where guests can pamper with a variety of beauty and relaxation treatments. The hotel offers exclusive dining in some of the best restaurants in Santiago of Chile and bar options such as Anakena, Matsuri and Senso restaurants, and Atrium Lobby Lounge and Duke`s Bar. ... more   less 

Additional Information about Grand Hyatt Santiago

Address: Avenida Presidente Kennedy 4601 | Santiago, Chile, Santiago 7560994, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: ₹ 10,368 - ₹ 19,116 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Santiago 5*
Number of rooms: 310
Reservation Options:
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Also Known As:
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Grand Hyatt
Santiago Hyatt
Hotel Style:
#6 Romantic Hotel in Santiago
#6 Family Hotel in Santiago
#6 Business Hotel in Santiago
#13 Spa Hotel in Santiago
#23 Luxury Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Santiago staff and other travellers.
20 questions
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Questions? Get answers from Grand Hyatt Santiago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beautiful well equipped rooms.”
jmiranda2017, 17 May 2017 | Read review
“Rooms overlooking the mountains are great”
eddycaicedo, 16 May 2017 | Read review
“Best views are to the east and the Andes where you get a sunset reflection. Also recommend paying the extra for the club levlel.”
alanbill16, 21 Apr 2017 | Read review
“Ask for an upper floor room (we had the 13th) with a view of the mountains.”
LuvToTravel0899, 30 Mar 2017 | Read review
“Upper floors are the best - get club level”
  • Room 1617
lindadrew13, 8 Mar 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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