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Grand Hyatt Santiago

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1,730 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Hyatt Santiago
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Showing 692: English reviews
Colorado
Reviewed 2 weeks ago via mobile

I am a Hyatt diamond member and am sorely disappointed with this hotel. The lack of bellmen to meet us when we arrived surely was a sign of things to come. The long wait to check in should have been another warning. But what we were totally unprepared for is the renovation work being carried out on the hotel which...

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1Thank gogogo2
Austin, Texas
Reviewed 2 weeks ago

I stayed at the Grand Hyatt Santiago Hotel during Thanksgiving holidays. The staff was really nice and helpful from the Valet (which was free) to the front desk. Pro: The location is very good. Close to the Mall, park and restaurants. It has a very nice layout of the rooms and inside the room. The Pool area is really nice...

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Thank AustinTexas_12
Sooke, Canada
Reviewed 2 weeks ago

Loved our three days here and didn't want to leave the hotel. We had booked a club king room on loyalty points for a room that included access to the club lounge on the 16th floor with daily breakfast and evening happy hour with hors d'hoeurves from 5-8 pm. We were upgraded to an executive suite upon check in -...

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Thank RickandDoni
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

Thank you for your time and comments, It's amazing to know that you had a memorable stay with us, we work hard every day for that! We will be waiting for you anytime soon! Best regards, Roberto Intriago

Santiago, Chile
Reviewed 2 weeks ago

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Thank 385rickk
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

Denver, Colorado
Reviewed 2 weeks ago

The staff at the hotel was amazing. While my room was literally falling apart, days before renovation, the staff was fantastic. I expect the rooms will be fine in a few weeks, but I couldn't ask for a better staff... pleasant, caring, engaged... amazing

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Thank paulbB9104GV
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

Thank you for your time and comments; It's nice to know that you enjoyed your stay with us, and specially that service was pleasant, caring and engaged. We would be happy to have you back on your next trip to Santiago! Best regards, Roberto Intriago

Reviewed 2 weeks ago

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Thank 800rodrigos
Los Angeles, California
Reviewed 2 weeks ago via mobile

Had a quick overnight on my way out from Santiago at the Grand Hyatt where I hadn't stayed for few years. The arrival experience was abysmal. There were no bellman at the front helping people getting off from cabs/cars and taking your luggage. The guy at the club lounge gave me swipe keys, although the room (1118) had this new...

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Thank LoyaltyLobby
Frankfurt, Germany
Reviewed 2 weeks ago

While the building/tower is impressive it is unfortunately more appearance than delivery. On the good side, nice park like pool area and adequate gym. Room on the 15th floor was big with nice layout. Some of the staff are very friendly. On the bad side, stayed for 3 days, two of them the bar was closed, no explanation given. Water...

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Thank satelliteinspace
CDMX
Reviewed 3 weeks ago

We were told that there were some water fixes ending at 5:30am, which was fine - hotels need maintenance, right? - but it was 7:30 and there was any water yet! I had customer meetings and the staff answer was to go downstairs, take all my stuff and shower at the SPA - which by the way is across the...

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Thank carlosalvaromx
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

Thank you for your opinion and to have a feedback of your stay. We apologize for the situations you had during your stay with us. Normally problems like those you explained don´t appear. But we will immediately work on this to eliminate those occurrences and improve our service. Nevertheless, we would be happy to welcome you another time at the...

Santiago, Chile
Reviewed 3 weeks ago

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Thank annmoiram
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Grand Hyatt Santiago hotel is also home to world class, multi-cuisine restaurants, a lagoon-style swimming pool with a waterfall, and the three-story free-standing AKO Wellness & Spa. So, you can enjoy one of the best Spa in Santiago of Chile. The most exclusive golf clubs of Santiago de Chile are only a few steps away from the hotel. Our Las Condes hotel also features a health club where guests can pamper with a variety of beauty and relaxation treatments. The hotel offers exclusive dining in some of the best restaurants in Santiago of Chile and bar options such as Anakena, Matsuri and Senso restaurants, and Atrium Lobby Lounge and Duke`s Bar. ... more   less 

Additional Information about Grand Hyatt Santiago

Address: Avenida Presidente Kennedy 4601 | Santiago, Chile, Santiago 7560994, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: ₹ 10,829 - ₹ 21,658 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Santiago 5*
Number of rooms: 310
Reservation Options:
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Also Known As:
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Grand Hyatt
Santiago Hyatt
Hotel Style:
#6 Romantic Hotel in Santiago
#6 Business Hotel in Santiago
#6 Family Hotel in Santiago
#8 Spa Hotel in Santiago
#17 Luxury Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Santiago staff and other travellers.
18 questions
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Questions? Get answers from Grand Hyatt Santiago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade to a club room if you can - great value for better room w/breakfast and happy hour”
  • View from the terrace, Exec Suite
  • Sunset viewed through elevator at Grand Hyatt, Santiago
  • View from 16th floor club lounge
 of 5 bubbles RickandDoni, 24 Nov 2016 | Read review
“The rooms with the even numbers have sunrise views and odd numbers have nice sunset views.”
  • The Andes Mountains from our balcony
  • Enjoying his cuban lol
  • With Sebastian
  • Selfies lol
 of 5 bubbles fairyknob, 1 Nov 2016 | Read review
“a "mountain view room" would have fantastic views of the city and the surrounding mountains.”
 of 5 bubbles worldnomad_01, 9 Oct 2016 | Read review
“Mountain view is awesome”
 of 5 bubbles seanb936, 30 Sep 2016 | Read review
“A bit old Hyatt”
 of 5 bubbles guangyuc2015, 18 Sep 2016 | Read review
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