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All reviews grand hyatt large pool great hotel the club lounge andes mountains pool area is parque arauco chilli shopping mall fitness center business trip rooms are spacious senso concierge cordillera
This hotel is undergoing renovation to become a Mandarin Hotel. Lots of noise in the lobby with heavy smell of varnish and paint. My husband was in a middle of a relaxing massage when the jack hammers started shaking his massage room.
There also seems...More
We stayed twice at the Hotel Santiago during our 2 week trip to South America. It's located in a very swanky part of the city and is currently under renovation. Both times we were given gorgeous rooms (1314 and 1505). The views were spectacular, either...More
1 Thank zarknyc
Response from Social Media T, Communications Team at Hotel SantiagoResponded 3 weeks ago
Thank you for your review and comments, we are glad to know you enjoyed your stays in our hotel as well as our service and views. We look forward to receiving you in your next visits to the city
First time staying in this hotel. We arrive around 11 pm and the check in is somewhat crowded, I’m waiting for a representative to come and the staff go and seat another customer that just walks in?? Around me all other guests are getting cool...More
We were given a large room on 13th floor with a wonderful view to the Andes and the pool. Very nice room. However, the aircon was very loud and if it was not on, the temperature was too high.
Breakfast (was included in our stay)...More
I like the personalize relation you receive always, from all employees. They know your name and be worried all the time in anything you could need. When i take dinner in Senso Restaurant near the gardens, i feel in other place, in an open space,...More
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As one of the most luxurious hotels in South America, Hotel Santiago enjoys a reputation for style, service and outstanding facilities. Located in the exclusive neighbourhood of Las Condes, and with a choice of …Moreaward-winning restaurants, beautiful rooms and an outdoor pool, we offer the perfect base for your Santiago stay. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from Social Media T | Property representative |
Greetings, by April next year a big part of the renovations will be completed. The main entrance and lobby should be finished as well as the club lounge and most of the rooms. Our pool area was briefly refreshed and is ready... More
Greetings, by April next year a big part of the renovations will be completed. The main entrance and lobby should be finished as well as the club lounge and most of the rooms. Our pool area was briefly refreshed and is ready for this summer season. The spa and fitness centre has been temporarily moved to a specially fitted space inside the main building during the renovations, where most of the services are available to our guests.
All the renovations are being made taking actions to minimize guest disturbance, and our staff makes sure that all of our guests’ experiences meet their expectations.