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NH Ciudad de Santiago

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#55 of 195 Hotels in Santiago
Certificate of Excellence
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1 room 2 adults 0 children
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NH Ciudad de Santiago
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1,304 Reviews from our TripAdvisor Community

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Showing 219: English reviews
Reviewed 1 week ago NEW

Booked 2 rooms together for kids was told no cannot do this, we were at 2 different levels, had it changed to same level but at 2 different ends, kids room great our room mouldy and smelly asked to changed they said we will fix, when walked into the room there were so many chemicals we could not stay so...

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Helpful?
Thank Funfood105
EmondacaC, Gerente at NH Ciudad de Santiago, responded to this review

Dear Mr. Thank you very much for having informed us of your experience in our hotel, I am very sorry for what you are saying, and I apologize, we will take immediate action in each of the areas to be able to correct and improve, in order to make the stay of those who They visit us are much more...

Melbourne
Reviewed 1 week ago NEW

I wrote an email to management of the hotel and the hotel group while still staying at the hotel and I am yet to have a response. This is a list that I sent the hotel: • The restaurant and bar had run out of both red and white wine, coke and bottled water, for several days for some items...

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Helpful?
Thank Delchristie
EmondacaC, Gerente at NH Ciudad de Santiago, responded to this review

Dear Mrs. Christie, Thank you very much for taking the time to give us information about your stay in NH Ciudad de Santiago, we are really concerned about each of the things you are talking about, especially those that have to do with the service, or the lack of stock in the bar or Restaurant Also what it tells us...

Sydney, Australia
Reviewed 2 weeks ago

This hotel is of high standards, the location is very central to all of Santiago the food was very good and the rooms very clean and roomy most staff where very helpful however some request where not met . eg laundry request was not met and was quite xxx also some room services, overall I would recommend this hotel and...

Review collected in partnership with NH Hotels
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Helpful?
Thank dannylukec
EmondacaC, Gerente at NH Ciudad de Santiago, responded to this review

Dear Guest: First of all I want on behalf of NH Ciudad de Santiago to thank your comments that serve us and help a lot, since they allow us to make the necessary changes in those points that we are weak. I look forward to seeing you personally during your stay and thanking you personally Sincerely Esteban Mondaca Hotel Director

Temora
Reviewed 2 weeks ago via mobile

The NH is the official accomodation of the 2017 junior worlds waterski tournament! Being our first time in Chile or South America for that matter we arrived with no real expectations! After three days into our 14 day stay it would be fair to say that they definitely try hard at the NH! However the weak points are 1) the...

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Helpful?
Thank Blackma
EmondacaC, Gerente at NH Ciudad de Santiago, responded to this review

Dear Guest: First of all I want on behalf of NH Ciudad de Santiago to thank your comments that serve us and help a lot, since they allow us to make the necessary changes in those points that we are weak. I look forward to seeing you personally during your stay and thanking you personally Sincerely Esteban Mondaca Hotel Director

Switzerland
Reviewed 3 weeks ago

We had booked a NH Collection Plaza next to the Costanera, but they did not have our reservation despite the fact that we had confirmed it upon our last visit and had no rooms available! Everything was however handled correctly as they put us up in the NH Ciudad de Santiago, which is more in the city center, but unfortunately...

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Helpful?
Thank 677sandrines
EmondacaC, Gerente at NH Ciudad de Santiago, responded to this review

Dear Guest: First of all on behalf of all staff of NH Ciudad de Santiago, I thank you for your comments, which will evaluate and we will make the changes needed to improve on those points where we are weakest. We hope that in a next stay we can give you one of our rooms that we have remodeled, which...

Brisbane, Australia
Reviewed 4 weeks ago via mobile

NH Ciudad is in an excellent location in Santiago's La Providencia district. You can walk to most of Santiago's attractions. The Hotel's breakfast wasn't 5 star but did the job. The Hotel is dated and in need of a makeover, the rooms are tired and most fittings either leaked or were broken. It offers reasonable value for money and the...

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Helpful?
Thank hgrundell
EmondacaC, Gerente at NH Ciudad de Santiago, responded to this review

Dear Sr.: First of all on behalf of all staff of NH Ciudad de Santiago Hotel, I thank you for your comments. Our team makes every effort to deliver an excellent service to our guests, this is our daily motivation. Thank you again for those comments and I hope to receive you personally on your next visit. Regards Esteban Mondaca...

Celbridge, Ireland
Reviewed 3 December 2016

THis is a very disappointing hotel - but perhaps it is just that it is poor in comparison to the places that I have been staying for the past two months as I was travelling and staying in places that cost just USD 10 per night in South East Asia. Typically there when you arrive - you get an overview...

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Helpful?
Thank declanh64
EmondacaC, Gerente at NH Ciudad de Santiago, responded to this review

Dear Mr. First of all thank you very much for your comments, we will review them carefully to improve on those points of service that were weaker. I am very sorry that your experience in our hotel was not what you expected, we are all committed so that the stay of all who visit us is very pleasant. We sincerely...

Manila, Philippines
Reviewed 22 November 2016

Our room was quite big - it was a suite. We had two big luggages so enough space to pack. Bathroom was also spacious. Loved the breakfast good selection of fresh juices and there was warm cooked food. Hotel staff was helpful with our luggage also. Suggestion for all: better to call a taxi via Uber so it's cheaper.

Review collected in partnership with NH Hotels
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Thank buzzlightyear182
EmondacaC, Gerente at NH Ciudad de Santiago, responded to this review

Dear Guest: First of all on behalf of all staff the NH Ciudad de Santiago Hotel I thank you for your comments, which will evaluate and we will make the changes needed to improve on those points where we are weakest. We always deliver and each of our guests an excellent service where professionalism and delivery of the hotel staff...

Reviewed 21 November 2016 via mobile

Room was very spacious and featured a large, comfortable king size bed. This room was one of the most comfortable rooms during my 4 week trip to South America. Large selection of foods offered at the buffet breakfast and very good quality. Hotel located within walking distance to city and public transport. Staff very helpful and easily organised day tours...

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Helpful?
Thank Lauren F
EmondacaC, Gerente at NH Ciudad de Santiago, responded to this review

Dear Lauren: First of all on behalf of all staff the NH ciudad de Santiago Hotel, I thank you for your comments, which will evaluate and we will make the changes needed to improve on those points where we are weakest. We hope that in your next stay in Santiago your experience can be much better. Regards Esteban Mondaca Hotel...

Reviewed 16 November 2016 via mobile

The room and bathroom below the average NH. The suites have a meeting room table and chairs and are extremely dark and noisy since they are on street level. We changed rooms after one night and it was ok. Breakfast is good.

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Helpful?
Thank Paulina R
EmondacaC, Gerente at NH Ciudad de Santiago, responded to this review
Google Translation

Estimada Paulina: Muchas Gracias por sus comentarios, realmente lo apreciamos mucho y lamentamos que en esta oportunidad la habitación asignada...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
NH Ciudad de Santiago is an elegant four-star hotel that offers an excellent location in the Chilean capital, just steps away from Avenida Providence, one of the city's main arteries, and just one block from the nearest metro line. ... more   less 

Additional Information about NH Ciudad de Santiago

Address: Avenida Condell 40 | Providencia, Santiago 11100, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Providencia
Price Range: ₹ 6,412 - ₹ 10,710 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Ciudad de Santiago 4*
Number of rooms: 122
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, NHHotels, Agoda and Travelocity so you can book your NH Ciudad de Santiago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Nh Ciudad De Santiago Hotel Santiago
Nh Hotels Santiago
Nh Hotel Santiago
Hotel Style:
#23 Business Hotel in Santiago
#27 Family Hotel in Santiago
#28 Luxury Hotel in Santiago
#33 Romantic Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from NH Ciudad de Santiago staff and other travellers.
27 questions
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Questions? Get answers from NH Ciudad de Santiago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No issues with the rooms I could see.”
 of 5 bubbles markboyd60, 22 May 2016 | Read review
“The suite is a good value for money.”
 of 5 bubbles saiyedaftab, 16 Apr 2016 | Read review
“Rooms in front of the square were fantastic”
 of 5 bubbles Rezaddr, 29 Mar 2016 | Read review
“ask for rooms with view on the Andes”
 of 5 bubbles 913am, 30 Dec 2015 | Read review
“High floor”
 of 5 bubbles mariamalburg, 24 Dec 2015 | Read review
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