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All reviewsthe concierge loungelatin grillcafe medgreat hotelparque araucoshopping centercorner roomchiliconference roomlobby barthe hotel is conveniently locatedbig mallan upgradefront desk staffandes mountainsbreakfast buffetrooms are big
Stayed two nights in this Marriott before transferring to cruise ship. Location is very close to large shopping area with good restaurants and nice shops. Check into the hotel was very easy and received an upgraded room. Restaurant and separate bar area provided good service...More
Stayed here before grabbing a cruise. Excellent service throughout the hotel!! Great breakfast also! Executive lounge was well stocked throughout the day even offering wine for happy hour and a lot of snacks and even hot foods.
Also walking distance from the best shopping plaza...More
Response from Santiago_Marriott, General Manager at Santiago Marriott HotelResponded yesterday
Thank you for recommending us and sharing your feedback on TripAdvisor. We are very happy that you found our property and the service throughout the hotel excellent and that the Executive Lounge and breakfast were of your liking.
We hope you visit us...More
We stayed at the Santiago Marriott the night before departing on a cruise. Prior to our arrival, I had arranged with the hotel's concierge, Hans, for transfers from the airport and to the cruise terminal. The prices of the transfers were extremely reasonable and Hans...More
Response from Santiago_Marriott, General Manager at Santiago Marriott HotelResponded 5 days ago
We appreciate you taking the time to share your comments after your recent stay with us. We are glad that our facilities and restaurants lived up to your expectations and that Hans and all the team offered excellent customer service to you.
This place is not as good as I remembered it from several years back. The rooms are in need of upgrade. You felt like the hotel was cutting corners in the maintenance of the rooms. The towels were quite worn and rough. The executive lounge...More
1 Thank S T
Response from Santiago_Marriott, General Manager at Santiago Marriott HotelResponded 1 week ago
Dear S T,
Thank you for taking the time to share your comments on TripAdvisor. We regret that your recent stay with us was not up to your expectations. We are always working on updating every part of the hotel and are very sorry that...More
My husband and I were there two weeks ago. We're there just for two nights but it was more than enough. Our check in experience was very nice, Felipe the bellboy was the one who helped us with our luggage. He is a lovely man...More
Thank Kristine L
Response from Santiago_Marriott, General Manager at Santiago Marriott HotelResponded 3 weeks ago
It is fantastic to know that Latin Grill is the best restaurant you went to, thank you so much for the compliment! We will share your comments with Felipe, Hans and Gloria and they will be be pleased to read that they provided...More