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InterContinental Santiago

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InterContinental Santiago
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181 Reviews from our TripAdvisor Community

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Showing 78: English reviews
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Sydney, Australia
Reviewed 4 days ago NEWvia mobile

The fundamental problem with this hotel is that there's an old part & a new part & the difference is vast. Add to that not enough staff and the whole place is frustrating at best. Staff speak little if any English making ordering drinks at the bar - a highlight of the place - ridiculously difficult. There's no a la...

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Helpful?
Thank RenaeLM
Gustavo A, General Manager at InterContinental Santiago, responded to this review

Dear RenaeLM, We would like to thank you for sending us your feedback on your stay at the InterContinental Santiago Hotel. We are disappointed to hear you experienced a less than pleasant stay with us. We regret that some of our spaces were not of your liking. There is a complete renovation scheduled for the area you mentioned that will...

Sao Caetano do Sul, SP
Reviewed 5 days ago NEWvia mobile

This hotel is very well located and has a nice view (depending on the floor that you are). Hotel staff are polite and friendly. Had to do my check-in at 2am and it was very fast and without any issue.

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Helpful?
Thank dmzanetti
Gustavo A, General Manager at InterContinental Santiago, responded to this review

Dear Dmzanetti, First, we are glad you stayed with us at the InterContinental Santiago Hotel and for taking the time to share your comments with us. We are delighted that you feel you had a pleasant stay at our hotel. It is gratifying to hear you received great service from our staff both at your arrival and during the rest...

Reviewed 2 weeks ago via mobile

This was a welcome end to a busy weekend as I arrived on a Sunday afternoon. There's still remodelling work going on in the lobby but it is not too visible. 19th floor swimming pool has tremendous views. Good job I brought my own kettle. The coiffed maker on,y had decaffienated coffee! All the way to South America and the...

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Helpful?
Thank Keith P
Calgary
Reviewed 2 weeks ago

We stayed two nights at the InterContinental in Santiago and while the location and service were very good the room and hotel amenities were just okay given the price. We stayed in the old tower and the rooms while very clean could use some TLC. The rooftop pool is nice but very, very warm (and one of the windows was...

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Helpful?
Thank Imalazyj
Los Angeles, California
Reviewed 3 weeks ago via mobile

After very bad stay last year, I just had two separate stays in early March. The check in desk is still a complete mess and they don't have separate area, as they should, for Ambassador and Royal Ambassador member check ins. You are supposed to line up with all IHG Rewards Club members that is absolutely ridiculous. Internet worked well...

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Helpful?
Thank LoyaltyLobby
Miami, Florida
Reviewed 3 weeks ago

Our experienc was fantastic during our trip to South America. Our guide from Buenos Aires (liz2arg@yahoo.com) recommended this hotel as she was living in Chile around it. The gym and swimming pool are small but is clean, and the most important think > te view was fabulous. We got a wonderful room with the view to the mountains and we...

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Helpful?
Thank sarahsteinberg
Boston, Massachusetts
Reviewed 4 weeks ago

I travel world-wide for both business and pleasure and find this hotel to be very refreshing in their personal approach they take to their guests. I have stayed at the "Santiago-Intercontinental several times during the last year and have always looked forward to my arrival and a truly sincere warm reception. The "Concierge staff and services, especially HUMBERTO GUTIERREZ, is...

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Helpful?
Thank my_two_cents93
Brisbane, Australia
Reviewed 15 February 2017 via mobile

Great location,near restaurants,shopping and just out of the city. The hotel has 2 properties side by side and if you want to do the tourist thing with the hop on hop off bus it's 100 metres away. But the standout is the people from the from desk team Jocelyn and the customer service manager Amanda,nothing is too much trouble, the...

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Helpful?
Thank BarryJ_100
Andrea R, Room Division Manager at InterContinental Santiago, responded to this review

Dear Barry, We are thrilled to hear that our privileged location and staff contributed in making your experience at InterContinental Santiago comfortable and memorable. It is always a pleasure to hear that our staff were able to provide excellence service, therefore we will make sure to share your kind comments with the rest of our team. We hope that you...

Oshawa, Canada
Reviewed 12 February 2017

Stayed in the older part of hotel. Very nice rooms and hotel.Excellent service on check in. The breakfast was very good, nice variety and comfortable area. There is a constant slight smell of old water, possibly from the outside ferns on the walls. Location is very close to the mall and shy tower. Lots of excellent restaurants nearby.

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Helpful?
Thank lgpanther
Andrea R, Room Division Manager at InterContinental Santiago, responded to this review

Dear Guest, Thank you so much for sharing these kind comments, we are delighted to hear that our privileged location and services contributed in making you stay pleasant and enjoyable. We will make sure to share your feedback to the corresponding department in order to improve future experiences. We hope that you will choose to stay with us during your...

Zurich, Switzerland
Reviewed 4 February 2017 via mobile

The check-in was not that special, as I were not greeted as Ambassador. Unfortunately the room was smelling a little bit muddy and the windows were very dirty... The water was not working all the time, twice I was not able to shower and had to wait for 10-15 minutes, as no cold water was available. The housekeeping did not...

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Helpful?
Thank Hurley89
Andrea R, Room Division Manager at InterContinental Santiago, responded to this review

Dear Hurley, We are sorry to hear that the issues listed above compromised your overall experience at InterContinental Santiago. Nonetheless, we would like to thank you for taking the time to share this feedback, as it i will allow us to improve in every aspect. We hope that you will give us another opportunity to provide you the experience that...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
FASHIONABLE ELEGANCE IN PRESTIGIOUS EL GOLF The new financial district is a fitting locale for InterContinental Santiago, one of the city's most elegant hotels. Upscale shops and restaurants share the neighborhood, and top attractions such as San Cristobal Hill, Plaza de Armas and La Moneda Presidential Palace are nearby. You can be skiing in under an hour or sailing the ocean in less than two. ... more   less 

Additional Information about InterContinental Santiago

Address: Avenida Vitacura 2885 | Las Condes, Santiago 7550024, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: ₹ 7,593 - ₹ 17,803 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Santiago 4.5*
Number of rooms: 377
Reservation Options:
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Also Known As:
Intercontinental Santiago Hotel Santiago
Hotel Style:
#30 Luxury Hotel in Santiago
#34 Romantic Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Santiago staff and other travellers.
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Questions? Get answers from InterContinental Santiago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top levels”
 of 5 bubbles sarahsteinberg, 28 Feb 2017 | Read review
“All rooms are wonderful ”
 of 5 bubbles StuartB565, 27 Jan 2017 | Read review
“I asked for a high floor and had a wonderful view of the city.”
 of 5 bubbles cincitime, 29 Nov 2016 | Read review
“"green" tower end rooms have lovely views and are on the side of the exec lounge.”
 of 5 bubbles MarrUni, 14 Oct 2016 | Read review
“Avoid room 1237 if you want a bath or hot water”
 of 5 bubbles mjp1955, 25 Sep 2016 | Read review
5 of 5