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Crowne Plaza Santiago

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#42 of 195 Hotels in Santiago
Certificate of Excellence
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Crowne Plaza Santiago
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1,054 Reviews from our TripAdvisor Community

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Showing 398: English reviews
Perth, Australia
Reviewed 6 days ago NEW

The Crowne Plaza may be a little old but this in no way detracts from its attractiveness. Rooms are roomy, well appointed and clean. Staff are excellent with attentive and helpful service. Meals are good. Prices are reasonable. In general a good place tostay.

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Helpful?
Thank Willysailor
Reviewed 1 week ago

My husband and I stayed 3 nights at this hotel and enjoyed it. Here are what we liked about the hotel: - Friendly and helpful staff including the bell boys. We asked for help at the front desk and with the concierge and every time they were attentive, friendly, and helpful. - The hotel is at a convenient location, especially...

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Thank Rulian F
Flinders, Australia
Reviewed 1 week ago via mobile

Although the rooms are a bit dated, they were comfortable and well appointed. The hotel is well positioned in the center. Breakfast was of good quality and staff in all the department's were friendly and helpful.

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Thank sebway26
Laguna Beach, California
Reviewed 1 week ago

This hotel caters largely to business travelers, but during the summer/new year holiday also a lot of Chilean families. We stayed for a week for a conference. Our rate included breakfast, which offered a lot of high quality choices, and a wide time period (6 to 11 a.m.). It is worth booking a room that includes the Executive Club, which...

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Thank Jane H
North Ferriby, United Kingdom
Reviewed 2 weeks ago via mobile

This is a high quality hotel with very friendly and efficient staff. The restaurant prepared healthy meal options which were very good. We thoroughly enjoyed our five night stay. Unfortunately due to advance booking we had to move hotels to the Plaza San Francisco for our next two nights and it was no where near as good.

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Thank robbo2701
Pittsburgh, Pennsylvania
Reviewed 2 weeks ago

The Crowne Plaza Alameda is located within walking distance of many great restaurants, parks, museums and the subway. Book a private transfer at the airport for the best value. The rooms are clean and roomy enough for 3 adults. Price per night was reasonable. The front desk staff was very helpful with restaurant recommendations and directions. All staff members with...

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Helpful?
Thank RazzakMemon
FGarcia-GM, General Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: Thank you very much for your valuable feedback. We certainly feel very satisfied when we are able to exceed our guest’s expectations as it is our aim to provide a personalized and quality service to our distinguish guests. It will be a big pleasure for our team to have you back with us in the near future. Sincerely.,

Reviewed 3 weeks ago via mobile

I spent almost a week at Christmas and was pretty disappointed with the service. The housekeeper did not wash the cups, exchange the linen, nor cleaned the bathroom during the holiday. We could not leave bottles of water on the nightstand that the housekeeper threw it away, even though there was still water inside. There was no one in the...

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Helpful?
Thank Ju A
FGarcia-GM, General Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: Thank you for your comments, we much appreciate it. It’s regrettable that you have had a very bad experience at our hotel. Please accept our sincere apologies. We have seen your observations and I am very concern about it, so we are taking action on them, in order to improve our service standards. I hope you come back...

Cordoba, Argentina
Reviewed 18 December 2016

Hotel is located near Plaza Italia and Baquedano Metro station, which might be good if you are visiting for business. Hotel is big with big number of rooms, but altough they are pretty spacious they are also quite old fashioned. A remodeling may suit well. Given the big number of passengers they can accommodate there's a daily issue for breakfast...

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Thank LHF-Argentina
IHGService, Guest Relations Manager at Crowne Plaza Santiago, responded to this review

Dear LHF-Argentina, Thank you for staying with us during your business trip and for writing us a review. We’re glad that our location was suitable for your business travel and that you have regarded our breakfast buffet very good and complete. However, I am disappointed to read that issues regarding the breakfast service and that you found our rooms dated...

Cambridge, United Kingdom
Reviewed 12 December 2016

Comfortable business hotel close to metro and the Centre / Bella Vista areas of Santiago. Impressive views of the city and mountains from the high floors. Leaves up to Crowne Plaza standards overall .

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Thank Alexander P
FGarcia-GM, General Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: Thank you for choosing our hotel to stay in Santiago and for posting a review about our property. We appreciate your comments and I am pleased you liked the location and you felt comfortable. We hope to have an opportunity to serve you again. Sincerely.,

Los Angeles, California
Reviewed 22 November 2016 via mobile

This is my go to hotel when need to stay in the downtown area of Santiago and the service is generally good. Like the fact that hotel is within walking distance to Mercado and Plaza das Armas. You cannot, however, not notice that the hotel has seen its better days. Considering the room rates they charge this is not acceptable....

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Thank LoyaltyLobby
Alejandra S, General Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: Thank you very much for staying with us and for your honesty and candid observations. Your opinion is very important to us, as it helps us to identify areas in need of improvement. I regret that the hotel was not to your liking and the problems you had with WIFI, please accept our apologies for all the inconveniences....

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Crowne Plaza Santiago Hotel is ideally located in midtown Santiago at the entrance to Providencia and the principal stree area, the business and cultural center of the city. Our rooms offer spectacular views of the city and the Andean Mountain Range. Rooms are equipped with high speed internet dataports upon request, WI-FI, two-line telephone, coffee-maker, iron and ironing board. Only minutes away from the Downtown area we are ideally located close to shopping and business, government offices, very close to the Presidential Palace 'La Moneda'. Two blocks away from the Metro Station and Santiago's best tourist areas. Come visit us, at the Crowne Plaza Santiago Hotel and enjoy our five star service, whether on business or leisure, we will make your stay an unforgettable one. Bienvenidos a su casa en el Crowne Plaza Santiago. ... more   less 

Additional Information about Crowne Plaza Santiago

Address: Avenida Libertador Bernardo o'Higgins 136, Santiago 8331030, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: ₹ 7,025 - ₹ 14,528 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Santiago 4*
Number of rooms: 293
Reservation Options:
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Also Known As:
Santiago Crowne Plaza
Hotel Style:
#13 Spa Hotel in Santiago
#23 Family Hotel in Santiago
#24 Luxury Hotel in Santiago
#26 Romantic Hotel in Santiago
#30 Business Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Santiago staff and other travellers.
19 questions
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1 month ago

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Questions? Get answers from Crowne Plaza Santiago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher level rooms have less street noise and better views. Ask for an east facing room to see the Andres.”
 of 5 bubbles W7703HQjaneh, 13 Jan 2017 | Read review
“Ask for higher floor looking mountains”
 of 5 bubbles RazzakMemon, 2 Jan 2017 | Read review
“Ask for a room with view to the Cordillera.”
 of 5 bubbles LHF-Argentina, 17 Dec 2016 | Read review
“High floor preferable”
 of 5 bubbles 47JAKMAK, 19 Nov 2016 | Read review
“Try to get a room with a view of the Andes. On a clear day the view is spectacular!”
 of 5 bubbles JH1027, 1 Nov 2016 | Read review
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